Technical Writer Training

Rodger Larson

847-***-**** acxwax@r.postjobfree.com 3353 Greenwich Lane, Island Lake, IL 60042

Technical Writer

I am a versatile and personable technical writer with a flair for deciphering complex systems, processes, and procedures into understandable instructions. I have been successful at finishing projects on time and I am capable of managing multiple projects and deadlines.

Education

B.S. Electrical Engineering Technology; ITIL Certification; some PMP training

Specialties

Projects involving writing, reviewing, proofreading, editing and publishing system documentation.

Updating existing documentation’s structure, language, clarity, style, flow, illustrations, and screenshots by identifying areas for refinement.

Mapping processes into Visio, by created Visio diagrams, Swim lanes and flowcharts.

Meeting with SMEs to gather information and document their specialties by creating policies, templates, processes, procedures, user guides, job aids, quick start guides.

Implementing version control of documentation on a CMS such as a SharePoint system.

Writing and editing online help and wikis.

Computer Skills

Strong computer skills in Microsoft Office including MS Office tools: Word, Visio, Excel, PowerPoint. Also a user of Adobe Creative Suite, Illustrator, Photoshop, HelpandManual, Quark, CMS Systems like SharePoint, Oracle Knowledge, eGain, Outlook, Lotus, Camtasia, Wondershare, Snag-it, FrameMaker.

Professional Experience

Abbvie (6-week Contract) (November 2016-December 2016) Waukegan, IL

Technical writer for this pharmaceutical company.

Key Achievement: Updated a series of Manufacturing Execution System instructions.

Vona MiSUMi (2-week Contract) (September 2016-October 2016) Schaumburg, IL

Technical writer for this Japanese Machine Parts company.

Key Achievement: Proofread over a thousand catalog product pages to find bad grammar, wrong words and uncomfortable English before the due date. Tracked progress in Excel.

G4S (4-week Contract) (August 2016-September 2016) Willowbrook, IL

Technical writer for this international security company.

Key Achievement: Edited an outdated operator instruction manual on a tight deadline for a video monitoring system with an updated design and functionality. Tracked progress in Excel.

Aramark (7-week Contract) (April 2016-May 2016) Downers Grove, IL

Technical writer for this international services company.

Key Achievement: Created over 40 new help site wiki pages with user instructions.

Wrote and edited user procedures and system user help guides about their Facilities Management software service.

Worked with management to understand existing software package uses.

PCMI (5-week Contract) (March 2016-April 2016) Park Ridge, IL

Technical writer for this international warranty products services company.

Key Achievement: Created and edited 11 new documents for their warranty business.

Worked with Subject Matter Experts to understand existing operation models.

Created internal training material and diagrams for critical processes. Developed a new user training guide for their customers.

State Farm (6-month contract) (July 2015 to February 2016) Island Lake, IL

Technical editor for this industry leading insurance company

Key Achievement: Led two large document editing projects to successful completion.

Led a team of 11 people. Tracked project progress and reported data to leadership.

Trained new editors on project methods and standards.

Edited, formatted and proofread training Wiki documents. Converted documents from eGain CMS and placed into Word templates and, once edited, converted from Word to Oracle.

Touched up simple HTML of online articles.

Abbott Laboratories (14-month contract) (March 2014 to May 2015) Abbott Park, IL

Technical writer for this international pharmaceutical company

Key Achievement: Wrote and edited 6 new training documents for established pharmaceutical division.

Formatted and proofread regulatory documents into current MS Word templates for Regulatory Affairs.

Processed documents for international drug approval submissions in CMS/SharePoint.

Assembled and reviewed product quality review documents to comply with audit requirements of drug manufacturers.

Quill Staples Co (9-month contract) (May 2013 to February 2014) Lincolnshire, IL

Technical writer for this business products company

Key Achievement: Created templates and wrote and edited dozens of new SOP documents for their quality assurance and wrote training materials for the service desk departments.

Created Visio architecture diagrams and Visio diagrams of process maps and flowcharts.

Created a new IT Learning Management System in a team space on the Quill SharePoint CMS site and created a Master List of team documents in MS Word along with a documents approval tracking system and tracked changes through reviews.

Motorola Solutions (9-month contract) (August 2012 to April 2013) Schaumburg, IL

Technical writer for this international technical products and services company

Key Achievement: Created Templates and wrote and edited dozens of new procedure and Information documents for their radio communications business.

Supported their customer-facing commercial teams with procedures and diagrams for critical processes. Worked with teams to understand existing operation models and transition plans.

Created a new team space on the Moto shared CMS site and created a Master List of team documents that were uploaded. Set-up a document approval tracking system and document review system in SharePoint. Created several new Motorola Word templates for the team to use when creating new documents.

Created PowerPoint slides and created training documents and slideshows for the team to use approval flows and version control. I created several training videos on approval flows and version controls.

Computer Sciences Corporation/CSC (March 2010 to July 2012) Schaumburg, IL

Technical writer for this international IT service company as a shared resource in IT.

Key Achievement: Developed job profiles for a project to allow multiple help desks reorganize to two help desks by documenting, reorganizing and streamlining many help desk tasks. Wrote training materials for the new team.

Worked across global multi-functional teams to research and create documents for physical technology models and to track changes, using Spreadsheet tools in Excel such as pivot tables and vlookup methods of data mining.

Created multiple instructions in MS Word using Macros for consistency and speed.

Experienced in an international environment coordinating meeting and understandings with teams and customers in multiple countries.

Helped research when creating RFPs for vendors.

Created Visio diagrams, run books, process maps, and flowcharts for network Architects.

Zurich North America (February 2008 to February 2010) Schaumburg, IL

Technical writer for this Insurance Company’s IT department as a shared resource in IT.

Key Achievement: Led successful project to upgrade and reorganize the technical document SharePoint CMS repository for Information Security technology department. Created MS Word templates for the security team to create new documents. Created and used macros for shortcuts.

Wrote and edited Information Security technical documents with (SME) Subject Matter Experts and tracked changes through SME reviews.

Used FrameMaker to complete a large IT training document on Storage and Backups.

Created several Quality documents and edited existing quality documents for the QA manager.

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