Human Resources
Resume:
Paula T. Bell
Sunnyvale, CA 94086
CAREER OBJECTIVE:
I am seeking opportunities as a Human Resources Assistant / HR Specialist / Receptionist / HR Benefits Administrator or Customer Service Specialist.
EDUCATION:
AA Degree in Computer Information Systems
National Education Center Technical College, Birmingham, AL
Two-year course in Pre-Nursing Curriculum
Lawson State Community College, Birmingham, AL
QUALIFICATIONS:
Microsoft Excel, Word, Outlook, Power Point, Word Perfect, Restrac Resume Scanning Hiring System, Oracle, Schedule Plus, File Maker, Smart Label and type 50+ WPM. In addition, I accessed and updated an employee database using mainframe logons via Access, Ultipro, PeopleSoft, Taleo, SharePoint and Legistar.
CERTIFICATES:
Member of Phi Beta Lambda Honorary Society at National Education Center
University of Alabama at Birmingham, Medical Terminology
PROFESSIONAL EXPERIENCE:
09/16 – Present Pinnacle Technology, Menlo Park, CA
Temporary Position: Administrative Assistant at UPS Integrad, Menlo Park, CA
Perform advanced administrative responsibilities include preparation of more complex reports/presentations and analysis using various software packages and databases, Specialist in the department or division of UPS Drivers Training Department, Responsible for a complete process of complex nature, Duties includes determining methods and procedures used to accomplish tasks.
11/15 – 8/16 Trendtec Inc. San Jose, CA
Temporary Position: Staff Technician at the City of San Jose, CA
Retirement Services Center
Attend, record and transcribe minutes/summaries for meetings held during the month, Track staff assignments from the Board, including assignments given to other City Departments and consultants, Produce meeting agendas and some monthly reports, Compilation and distribution of Board and Committee monthly packets, Post and Link agendas, back-up material and minutes on website and in adherence to the Ralph M. Brown Act and Sunshine Policies, Produce Board-generated resolutions, Schedule, set-up, prepare and staff various standing and ad hoc meetings. Obtaining knowledge of routine Department and City policies and procedures, Code and scan documents, including, but not limited to, meeting packets, retirement files, and mail to the department’s electronic filing system, Operate a variety of office machines and equipment, such as a multi-functional device, multi-line VOiP phone system, scanner, and fax, Maintain Office records and files.
08/15 -10/15 Trendtec Inc., San Jose, CA
Temporary Position: Sr. Office Specialist at the City of San Jose, CA
Human Resources Division
Performed general office duties, Maintained spreadsheets and filing, Entered new hires information and opened new positions in the Peoplesoft system, Attended New Hires Orientation to review and process I’9 information, Proctored and helped with interviewing and testing, Answered calls and helped employees with benefit enrollment at the Receptionist Desk.
05/15 – 06/15 Netsource Inc., San Francisco, CA.
Temporary Position: Administrative/Data Entry at HP in Palo Alto, CA
Global Talent Acquisition Department
Performed updates/changes to requisitions in the Taleo tracking system.
11/14 – 02/15 SolarCity Corporation, San Mateo, CA.
Temporary Position: Benefits Administrator
Performed general office duties, Created spreadsheets for various types of benefits, Administered employees benefit enrollment, Uploaded new hires benefit selections into the system, processed court orders for medical enrollment, and helped employees with questions regarding benefits.
8/13 – 12/13 Insync Staffing (Addison Group), Chicago, IL
Temporary Position: Clerk at PG & E in San Carlos, CA.
Gas Mapping Department
Performed general office duties, Helped customer with maps needed to process service orders, Filed and mailed information to other PG & E locations.
03/12 – 04/13 AOpen America, San Jose, CA
Channel Fulfillment/Logistics Administrator
Entered PO orders into the Oracle System, Prepared shipping packing sheets, Generated invoices, Processed debits/credits, Tracked shipments from the warehouse to the customer and processed DHL payments.
10/10 - 09/11 Ultimate Staffing, Los Altos, CA
Contracted at various companies - noted with *
*HR Assistant/Customer Service
Assisted new employees in enrolling in selected benefits plans, Coordinated and conducted new hire orientation, Coordinated meeting and events as requested, Prepared and maintained employee files, Administered Annual Open Enrollment, Performed general office duties, Scheduled interviews, Processed background checks using the Kroll.com system, Processed expense reports and invoices for temporary employees, Processed invoices for medical, dental, vision and life insurance, Processed legal documents between customers and AOpen America, Generated payroll, manpower, FSA, 401K and vacation accrual reports using the principal.com system.
*Receptionist
Directed incoming phone calls, Processed and distributed mail, Logged payments on accounts, Prepared bank statements for deposits and data entry, Logged in payments and issued receipts to customers for mortgage payments, Verified and faxed accounting information to the Finance Officer, Prepared daily deposit slips for the company's account, and Requested courier services.
10/07 – 10/10 Space Systems/Loral, Palo Alto, CA
Human Resources Benefits/Employee Analyst Representative
Administered Employee Benefits Programs: Benefits Management - Medical/Dental/Vision/Rx, Flexible Spending Accounts, Loral 401k Savings Plan and Regular Savings Plan, Life Insurance Programs (Basic, OAIP, & GUL), Retirement Pension Program (calculations, counseling, etc.), Short and Long Term Disability Plans, Workers Compensation Program, Long-term Care Insurance, Hyatt Legal Service Plan, Vacation & Holiday Policies, Leaves Absence Program, Death Gratuity Administrator, COBRA Liaison and Billings Review/Audit for all Insured Benefits Plans, Interpreted employees' eligibility and enrolled them in accordance with plan/policy, Handled employee benefits related questions and resolved problems/complaints with carriers, Reviewed complex questions with medical providers representatives in order to fix employees medical issues, Maintained the Service Award Program, Administered the Tuition Assistance Program and prepared check request for payment, Assisted employees with Medical, FMLA and PFL Leave processing and time charging, Assisted employees and supervisors in understanding company policies and procedures, Conducted New Hire Benefits Orientation, Corrected records when appropriate, initiating adjustments to payroll where necessary, Assured accurate forms/claims instructions and submission where needed, Reviewed billing for accuracy and submitted check request to pay the medical providers for services, Performed Billing Reconciliation, Provided information to EDD for unemployment claims and provided verification of work status, medical status, degree status, reference status and salary status for various issues, Utilized on-line enrollment software programs to enroll employees directly into their selected Medical, Dental and Vision Plans, Coordinated Open Enrollment and Processed the weekly payroll reports for processing and Calculated Retro amounts due for coverage plans.
10/04 – 10/07 Space Systems/Loral, Palo Alto, CA
Human Resources Staffing Specialist/Senior Administrative Assistant:
Provided a variety of services and support in the Employment arena: Conducted New Hire Orientation and entered new hire data into an Employee Database/Payroll System, Reviewed and maintained the proper documents to meet I-9 regulations, Utilized an automated resume processing and applicant-tracking system to generate reports and correspondence (Lead Scanner and Trainer of the Restrac Resume Scanning System), Updated and Opened Requisitions in the Restrac Tracing System and closed requisitions when filled, Prepared/sent acknowledgment letters to applicant that inquired about employment, Processed and maintained weekly employment requisitions and reports, Cleared employment offers for recruiters before the offers were extended to applicant, Posted open job requisitions both internally and externally, Coordinated recruitment meetings when requested by supervisors, Provided recruitment support in the form of routing resumes to management, arranging/coordinating interview schedules and applicant travel, Processed employee request for transfers, Generated offer letters for recruiters and arranged Federal Express mailing, Processed candidate and recruiters travel reimbursement expense reports, Assisted in the hiring and release of temporary employees, Assisted in the development of flowcharts and written processes and procedures of all the HR duties, Coordinated the Employee Referral Program, Administered the Relocation/Housing Program and the Allowance Payment Program for new employees, Prepared Check Request for approval and payments, Prepared, ordered and shipped supplies for offsite Job Fairs.
01/04 – 09/04 Various Temporary Assignments
03/00 - 03/03 Space Systems/Loral, Palo Alto, CA
Human Resources Benefits/Employee Analyst Representative:
Administered Employee Benefits Programs: Benefits Management - Medical/Dental/Vision/Rx, Flexible Spending Accounts, Loral 401k Savings Plan and Regular Savings Plan, Life Insurance Programs (Basic, OAIP, & GUL), Retirement Pension Program, Short and Long Term Disability Plans, Workers Compensation Program, Long-term Care Insurance, Hyatt Legal Service Plan, Vacation & Holiday Policies, Leaves of Absence Program, Death Gratuity Administrator, COBRA Liaison and Billings Review/Audit for all Insured Benefits Plans, Interpreted employees' eligibility and enroll them in accordance with plan/policies, Handled employee benefits-related questions and resolved problems/complaints with carriers, Reviewed complex questions with carrier representatives in order to fix employees medical issues, Administered the Service Award Program, Maintained HR enrollment files and form processing, Assisted employees and supervisors in understanding company policies and procedures, Conducted New Hire Benefits Orientation, Corrected records when appropriate, initiating adjustments to payroll where necessary, Assured accurate forms/claims instructions and submission where needed, Reviewed billing for accuracy for payment to medical providers, Performed Billing Reconciliations, Provided termination packages and advised employees on benefits continuation and termination processes, Provided information to EDD for unemployment claims, Provided verification of work status, medical status, degree status, reference status and salary status for various issues, Utilized Aetna and Cigna on-line enrollment software, Coordinated Open Enrollment and Processed the weekly payroll reports for processing and Calculated Retro amounts due for coverage plans, Prepared Check Request for approval and payment. Prepared, ordered and shipped supplies for offsite Job Fairs.
4/91 - 3/00 Space Systems/Loral, Palo Alto, CA
Human Resources Staffing Specialist/Senior Administrative Assistant:
Provided a variety of services and support in the Employment arena:
Conducted New Hire Orientation and entered new hire data into an Employee Database/Payroll System. Reviewed and maintained the proper documents to meet I-9 regulations, Utilized an automated resume processing and applicant-tracking system to generate reports and correspondence (Lead Scanner and Trainer of the Restrac Resume Scanning System), Updated and Opened Requisitions in the Restrac Tracing System and closed requisition when filled, Prepared/sent acknowledgment letters to applicant that inquired about employment, Processed and maintained weekly employment requisitions and reports, Cleared employment offers for recruiters before offers were extended to applicants, Posted opened job requisitions both internally and externally, Coordinated meetings when requested by supervisor. Provided recruiter support in the form of routing resumes to management, arranging/coordinating interview schedules and applicant travel, Processed employees request for transfers, Generated offer letters for recruiters and arranged Federal Express deliveries, Processed candidates and recruiters travel reimbursement expense reports, Assisted in the hiring and release of temporary employees. Assisted in the development of flowcharts, written processes and procedures of all the HR duties, Administered the Employee Referral Program, Coordinated the Relocation/Housing Program and the Allowance Payment Program for new employees.
References are available upon request
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