Customer Service Management

Katrice Jones

Lead Logistics Specialist

***/***/**** acxw9d@r.postjobfree.com

**** ****** **** **, ******* GA.

30168

Lead Logistics Specialist with 7+ years of flawless presentations, preparing facility reports, and maintaining the upmost confidentiality with exceptional abilities at multitasking and working under pressure. Proficient in analyzing, developing, and encouraging various improvements in plans, policies, and procedures. Extensive experience with interfacing effectively with diverse populations of clients and all levels of company personnel, developing and implementing highly successful strategic plans. Established inventory/purchasing control systems that gained accountability for millions of dollars in equipment, thus reducing inventory purchases by $1.1 million, inspecting, tracking, loading, unloading, handling and delivering government and non-government furnished property using the Standard Maintenance System- Enhanced and AS-400 in accordance to inventory financial management and procedures. Possess a great ability to work with multi-agency teams, and to perform duties as assigned by senior officials. Possess strong written and oral communication skill. Proficient in Microsoft offices.

PROFESSIONAL EXPERIENCE

LEAD LOGISTICS SPECIALIST October /2015- October /2016

AIT World Wide Logistics, Union City, GA

Year: 2015-$30,000.00

Year: 2013- $36,500.00; (PROMOTED)

Hours Worked Per Week 40 +

Supervisor: Kathie Lore 404-***-****)

Lead Logistics Specialist and was held responsible for a wide variety of sensitive and complex duties involving analytical, coordinative, advisory, financial and consultative service for a wide range of program operations. Provided advice and technical assistance for the HASBRO TOYS account.

Major Duties and Responsibilities specialized in inspecting, tracking, loading, unloading, handling and delivering HASBRO INC TOYS. Gathering and organizing all delinquent accounts for tracing and securing payments, while implementing the best standards and procedures in trace clerical functions. Responsible for freight claim management through documenting, filing and closing carrier claims by maintaining databases, reports and spreadsheets as required

Performed tracing and tracking duties as part of clerical functions on a daily basis

Analyzes requirements, established procedures ensuring effective coordination on AS400 hardware system, peripherals pertaining to the receipt, distribution, installation, and replacement of systems.

Assessed business needs, designing, and executing strategic transportation and logistics initiatives

Provided recommendations on business and management processes

Maintained communications with stakeholders and coordinated needed resource requirements

Devised strategies and contributed in cost saving and improvising product flow Proactively anticipated and resolved customer/vendor and internal team issues and completes project work as required in a timely manner.

Developed and maintained positive customer relationships and communicates effectively with customers, partner vendors and team members.

PURCHASING ASSISTANT

March 2013/October 2015

CarMax Auto Sales, Lithia, Springs GA.

Supervisor: Phuwana Sha 770-***-****

Hours Worked Per Week 40

Major Duties and Responsibilities included demonstrating specialized experience with strong intermediate computer skills, outstanding customer service skills; successfully read, interpret, and transcribe data in order to maintain records. Assists merchandise buyers in selecting merchandise, placing orders, and distributing inventory.

•Experience as a developer, creator, and analyzer by providing information to stakeholders such as management and team leads, by assembling and summarizing data; preparing reports; discussing long and short term objectives of the program, making.

•Soliciting written and telephone quotations, Develops, recommends, and issues policies, procedures and interpretations to provide direction to the programs in states, counties, cities, and tribal governments which could be private or public in nature. Significant issues of legislative operational concern for approval of continued funding.

•Draft and compile professional communications to co-workers supervisors suppliers and both internal / external customers; record brief entries on purchase requisitions quotes and purchasing option submissions

LEAD LOGISTICS SPECIALIST

January/2010-January/2013

United States Army

SCHWEINFURT, GERMANY- ARIFJAN KUWAIT

32,000.00 per year

Hours Worked Per Week 40

Major Duties and Responsibilities included established criteria to measure the attainment of program goals and objectives ad prepared documents for leadership review and conference. Upgraded training curriculum and methods, cross-trained personnel in job duties. Participated in staff meetings and conducted them as well. Assessed requirements of personnel regarding equipment, made arrangements for same and dispatched them.

Assessed requirements of personnel regarding equipment, made arrangements for same and dispatched them. Documented records for dispatches including equipment used and charges incurred to be added to the management budget

Received work orders and tenders from superiors and dispatched them to personnel.

Documented records for dispatches including equipment used and charges incurred to be added to the management budget.

Reviewing requisitions and developing specifications to permit competitive procurement of non-complex items, Directed and coordinated activities of personnel engaged in buying, selling, and distributing materials, equipment, machinery, and supplies. Maintained records of goods ordered and received.

EDUCATION

Bachelor of Business Administration, (BA) University of Phoenix (online) July 2013- Present. Certificate in Logistics Level 2. Proficient in Word, Word perfect, Excel, Power Point, Lotus Notes, Outlook, Excel (Introduction) 2003, 2002; Excel 2003 (Intermediate) Power Point (Introduction), 2003; Power Point (intermediate), 2003.

References:

Name

Employer

Title

Phone

Email

Jerod Brownlee

A.I.T

Logistics

Dock

Lead

404-610-

3969

Jbroc72389@gmail

Crystal

Womack

Wellstar

Atlanta, GA

Customer

Service/

Coding

910-747

6711

acxw9d@r.postjobfree.com

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