Customer Service Representative
Resume:
Michelle Allen
Gorham, ME *****
acxw6k@r.postjobfree.com
Objective: To work for a company that is passionate and honorable, where my experience and knowledge are utilized with professionalism and the chance to grow.
Emergency Road Service Rep. May 2016 - Nov/2016
AAA/NNE Portland, ME
Responsible for responding to incoming calls from members for ERS, in an efficient and professional manner, with emphasis on great customer service skills.
Employee Services Representative Nov. 2015 – Feb. 2016
Bonnie Staffing South Portland, ME
Working within the Human Resources Department I was responsible for responding to requests from present and former employees with issues with W-2’s and also to assist potential employees with employment application issues.
Customer Service Representative Sep. 2015 – Nov. 2015
Kelly Services South Portland, ME
Responsible for responding to incoming calls for assistance from customers interested in making purchases of client’s products. These were non-commissioned sales calls.
Customer Service Representative Nov. 2014 – Sep. 2015
Logisticare Solutions South Portland, ME
Worked in a high-volume call center. Responsible for taking reservations from clients for transportation to and from medical appointments. Troubleshot problems with existing reservations. Handled all complaints from clients.
Sales Representative April 2013 – November 2014
Legacy Publishing Company Westbrook, ME
Answered incoming calls from customers responding to ads for parenting help.
Fast-paced and results-oriented company. Excelled in customer relations. Responsible for accurate and timely processing of billing, credit card and information gathering for successful sales.
Laundry Supervisor April 2009 – November 2012
Lafayette Hotel Old Orchard Beach, ME
Handled daily operations of linen department for a 170 room, beachfront resort. Coordinated with all other departments to ensure high quality and timely disbursement of all linens necessary to meet guests needs. Yearly training of shift crews. Bi-yearly inventory, opening and closing procedures, maintaining of cleaning supplies for the department.
Courier July 1991 – December 1996
Package Express, Inc. Chicopee, MA
Was a bonded, same-day direct courier. Covered over 200,000 miles a year making time sensitive deliveries of everything from injection molding machines to corneas for transplants. Was on call every night and weekends for calls, quotes and dispatching of all after-hours business.
Dispatcher May 1987 – July 1991
Package Express, Inc. Chicopee, MA
Responsible for all dispatching, communication and accurate recording of all details for delivery to drivers. Also, gave quotes and POD’s to customers while meeting their needs. Provided flexibility to changes in their plans when necessary. Trained for all data entry for driver’s work, customer billing, account maintenance, daily scheduled delivery, (maintaining and updating when necessary). Worked very closely with the owner to ensure good communication and complete customer satisfaction.
Education
Holyoke Community College Holyoke, MA
Associates Degree in Marketing & Retailing
References available upon request, along with letters of commendation
Michelle Allen
147 Plummer Rd.
Gorham, ME 04038
acxw6k@r.postjobfree.com
Objective: To work for a company that is passionate and honorable, where my experience and knowledge are utilized with professionalism and the chance to grow.
Emergency Road Service Rep. May 2016 - Nov/2016
AAA/NNE Portland, ME
Responsible for responding to incoming calls from members for ERS, in an efficient and professional manner, with emphasis on great customer service skills.
Customer Service Representative Nov. 2014 – Sep. 2015
Logisticare Solutions South Portland, ME
Worked in a high-volume call center. Responsible for taking reservations from clients for transportation to and from medical appointments. Troubleshot problems with existing reservations. Handled all complaints from clients.
Sales Representative April 2013 – November 2014
Legacy Publishing Company Westbrook, ME
Answered incoming calls from customers responding to ads for parenting help.
Fast-paced and results-oriented company. Excelled in customer relations. Responsible for accurate and timely processing of billing, credit card and information gathering for successful sales.
Laundry Supervisor April 2009 – November 2012
Lafayette Hotel Old Orchard Beach, ME
Handled daily operations of linen department for a 170 room, beachfront resort. Coordinated with all other departments to ensure high quality and timely disbursement of all linens necessary to meet guests needs. Yearly training of shift crews. Bi-yearly inventory, opening and closing procedures, maintaining of cleaning supplies for the department.
Courier July 1991 – December 1996
Package Express, Inc. Chicopee, MA
Was a bonded, same-day direct courier. Covered over 200,000 miles a year making time sensitive deliveries of everything from injection molding machines to corneas for transplants. Was on call every night and weekends for calls, quotes and dispatching of all after-hours business.
Dispatcher May 1987 – July 1991
Package Express, Inc. Chicopee, MA
Responsible for all dispatching, communication and accurate recording of all details for delivery to drivers. Also, gave quotes and POD’s to customers while meeting their needs. Provided flexibility to changes in their plans when necessary. Trained for all data entry for driver’s work, customer billing, account maintenance, daily scheduled delivery, (maintaining and updating when necessary). Worked very closely with the owner to ensure good communication and complete customer satisfaction.
Education
Holyoke Community College Holyoke, MA
Associates Degree in Marketing & Retailing
References available upon request, along with letters of commendation
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