Customer Service Manager

Sprindek Crawford

**** ****** *, ***********, ** 12308

518-***-****/ ***********@*****.***

PROFILE

Strategic Manager associated with achieving a successful organization through revenue and profit objectives. Leadership skills, training and initiatives will be aligned with an organization’s business strategy and objectives for improved bottom-line results. Besides strengths in decision making, creative thinking, management, problem solving, interpersonal communications and negotiation, my technical expertise includes the following:

Marketing

Leadership & Training

Inventory Control

HR Policy. Process and Procedures Customer Service Help Desk Organizational Vision & Culture

Product Ordering /Merchandising

CDL Driver

Account Management Servicing Customer Accounts

Regional Units

MS Word, Excel Spreadsheets Word processing, Database

EDUCATION

CDL School of Albany Albany 2005

Tide Water Community College Virginia 1983

Aaron’s University Schenectady 2000

WORK EXPERIENCE

Norampac Scotia, NY

11/15- Present

Press operator/corrugate card board into boxes.

Ensure and inspect equipment is working per OSHA standards.

Accurate measurements/prints meets customers expectations set forth by Norampac.

Mclane Food Service Guilderland, NY

10/14 -8/15

Accurate and timely distribution of food products.

Drive tractor, maneuvering into position to attach trailer and handle lines to secure.

Inspect tractor-trailer for defects pre/post trip and submit DOT inspection report indicating condition.

Frito Lay Clifton Park, NY

04/13-10/14

Service accounts such as supermarkets, large format accounts.

Bulk 24 RSR’s use 24’ box truck to deliver products.

Merchandise and stocking shelves and ordering, and weekly promos/new products.

Aaron’s Sales & Lease Albany, NY

12/08 – 01/13

Store Manager overall store operations assisting associates with training and maintenance and acquisition and customers.

Inventory of cash management, and merchandising.

Marketing in the community and local businesses in Schenectady, and Albany areas.

Express-1 Buchanan, Michigan

09/07- 09/08

Owner operator delivering freights.

Responsible for getting loads delivered on-time at multiple locations over the road.

Truck management, income management, as well as navigational skills, and customer service.

Rent-A-Center Watervliet, NY

07/06 -09/07

Store Manager overall store operations assisting associates with training and maintenance and acquisition of customers.

Inventory of cash management, and merchandising.

Marketing in the community and local businesses in Schenectady, and Albany areas.

Stevens Transport Mesquite, TX

09/05 - 06/06

Over the road driver three/four week periods.

Operate and maintain correct temperature of refrigerated products.

Pre-post and inspections and on- time delivery of products.

Aaron’s Sales & Lease Schenectady, NY

12/99- 05/05

Account Manager overall store operations assisting associates with training and maintenance and acquisition and customers.

Inventory of cash management, and merchandising.

Marketing in the community and local businesses in Schenectady, and Albany areas.

VOLUNTEER

Tri-City Valley Cats Troy, NY

08/11- 2013

Schenectady High School Schenectady, NY

08/01 - 2012

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