Eugene W. Loyd

Mobile: 770-***-**** Email:acxw3o@r.postjobfree.com

CLEARANCE: U.S. Confidential/Public Trust (IRS); Maintained a CERTIFICATIONS: Certified Payroll Professional

Active Duty Department of Defense Secret Security Clearance (CPP); Senior Professional in Human

Resource (SPHR)

PROFESSIONAL SUMMARY

Certified Human Resource Professional with over 15 years’ experience performing varied roles and responsibilities in the areas of Customer Service, Payroll, Career Development, Employee Relations, Recruitment/Retention, Training/Coaching/Mentoring, Benefits and Compensation, Complaints and Resolution using HR policies and legal compliance, Project Management, Team Management, Organization Development, Change Management, Financial Management, and Human Resource Management.. Candidate is a balanced and disciplined team-player who operates from a center of integrity and brings a healthy passion to all endeavors. Further, Candidate has demonstrated skilled competence and efficiency by successfully managing, implementing and integrating effective, high-performance technical initiatives in a time-sensitive environment where complexity and sensitivity are the nature of the issues and credibility is paramount. Candidate also has experience in meeting project deadlines utilizing Muti-tasking; Analytical skills, and interpersonal skills to ensure continuous process improvement.

TECHNICAL SKILLS

Hardware: Routers, Desktops, Laptops, Servers, Printers, Type 60 WPM

Systems: Windows XP/Vista/Windows 7, Windows Server 2003, Microsoft Exchange 2007, SharePoint 2007, Active Directory, Adobe Acrobat, Quick books, Call Center Workstation, Account Management Service (AMS),IRWeb (The IRS Intranet),Integrated Data Retrieval System (IDRS), HR Connect, PeopleSoft 8.9-9.0 (HCM),Defense Enrollment Eligibility Reporting System (DEERS), ADP

Software: MS Office Suite (Word, Excel (Pivot Tables), MS Office Tools 2007 & 2010, Access, Outlook, PowerPoint, Visio), Service Wide

Electronic Research Program (SERP), Enterprise Resource Planning (ERP), Employee User Portal (EUP), Integrated Automation Technologies (IAT)

WORK EXPERIENCE

INTERNAL REVENUE SERVICE (IRS) 10/2011 – Present Chamblee, GA

CUSTER SERVICE REPRESENTATIVE/TEAM LEAD

Provide one-on-one technical expertise and guidance by explaining tax vernacular to taxpayers; Support of 234 million + customers. Provide Problem Management using IDRS, a tool used for researching important case related information on taxpayer accounts and tax returns. Use critical thinking for resolutions involving taxpayer disputes.

Prepared training to support new technology through the evaluation of technical skills, aiding in Knowledge absorption and coordinating

Knowledge Transfer to Team.

Monitor Service calls on a weekly basis through Call Recording tools. Deliver technical feedback to the C S R ’ s on these monitors and maintain a tracker for the call monitoring carried out.

Set-up payment arrangements for taxpayers on balance dues owed to the IRS. Process Tax forms 1040 series, 940, and 941.

Maintained team monthly closing ratio of 100% inventory cases closed. Average a 5 cases/hr., far exceeding the department quota of 1 case/hr., on correspondence mailed in by taxpayers. Improved team Audit scores from 90.1% to 98.7% exceeding the agency requirement of 94.0%, by delivering job related skill based training. Helped team receive awards for “No improper Transfers”, “Average handle Time” (650 seconds per call), One call Resolution. This is an agency wide effort to streamline the taxpayer experience with the IRS.

UNITED STATES NAVAL RESERVES 1/2007-1/2012 NAS Atlanta, Ga

Naval & Marine Corps Reserve Training Center, Honolulu, Hi

PERSONNEL SPECIALIST/HUMAN RESOURCE MANAGEMENT

Provided fleet/shore based logistics for 27 home ported ships/submarines, 35 major industrial/shore commands and transiting strike groups. Provided personnel support. Audited technical operating processes, and compiled/recorded existing technical procedures in order to aid in the implementation of a complete managed service transition to onshore.

EUGENE LOYD- 1

Eugene W. Loyd

Mobile: 770-***-**** Email:acxw3o@r.postjobfree.com

Initiated close-outs procedures for 25 FY06, and FY07 Contracts valued at $467,755.00. Routinely interact with Government suppliers to resolve a myriad of routine and complex contract discrepancies. Obtained quotes from suppliers. Play a vital role in updating the Fleet and Industrial Supply Center Pearl Harbor Contracting Customer guide. Assist in the

development of Standard Operating Procedures assuring uniform interpretation and application.

Managed contracts pending with reserves at approximately $1,000.000. Resolve contracts within payment authority of $50,000

Maintain technical skill continuity and consistency of administrative and military personnel matters. Ensure continuous improvement of services provided to Military personnel. Managed and maintained employee data in Navy HRIS system and provided detailed reporting and analysis of workforce data used to identify resource gaps for potential enhance performance.

U.S. DEPARTMENT OF NAVY/PERSONNEL SUPPORT DETACHMENT (PSD) 4/2003 – 1/2007 Pearl Harbor, HI

PERSONNEL SPECIALIST/CUSTOMER SERVICE SUPERVISOR/HUMAN RESOURCE MANAGEMENT

Provided pay function, transportation services to over 14,000 Active-duty, Reserve naval personnel, and their families in 432 customer commands throughout Hawaii and the Pacific Rim. Used PeopleSoft to compute pay, payroll information, pay travel monies, prepared financial reports, kept files and accounting reports for payment or government funding. Researched and Resolved complex issues by answering questions regarding payroll, leave time, compensation, benefits, career development, progression and/or identify potential performance/issues to recommend necessary course of action.

Contributed to establishing Litigation Management Guidelines for the command and provided technical advice on establishment and maintenance of military pay accounts to ensure compliance met laws and regulations.

Responsible for meticulously processing over 900 plus separation and retirement admin and pay personnel documents, while maintaining an accuracy rate of 98.4%. Research and analyze data to identify trends and report results by utilizing systems to generate reports.

Streamlined customer service function by establishing policies and procedures and trained over 400 plus new

personnel on the administrative functions enabling HR department to effectively and consistently provide support for over 3,000 personnel across nineteen departments within the PSD command.

Coordinated Weekly training sessions to personnel on a range of topics to 400 plus military personnel, by holding Welcome Aboard (New Enlisted or New hire) briefing, Separations Briefing and Deployment Briefing through PowerPoint presentations. Develop and implemented a muti-purpose, adequate training plan to enhance projected new employee experiences to empower personnel to productively contribute. This provided for a smooth transition and helped new- hires established goals and objectives within the first months of employment to ensure success.

Revised job descriptions across all levels and 50+ categories. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position. Establish a line of communication link with HR department level to upper level management on feedback pertaining to Resource management and Career development

Preformed periodic needs analyses to determine resource needs and potential gaps on providing solutions that include

retention/reduction in force strategies based on government needs.

Managed team of (8) as Separations Leading Petty Officer (LPO), set priorities and schedule work for subordinates and oversaw all workforce assignments. Prepare annual Performance evaluations, set standards and appraisals for administrative personnel. Maintained internal control ensuring performance standards and appraisals were completed within the required timeframes per the PSD Finance and accounting Office. Review payment transaction before they were sent to Defense Finance and Accounting Service (DFAS) for processing and were the central point of contact for Finance and accounting on training and personnel matters.

Serve as the Alternate Approving Official for the Defense Travel System; ensure all Travel Authorizations are approved in the absence of the Supervisory Program Analyst.

U.S. NAVY/USS ARLEIGH BURKE (DDG-51) 12/1998-2003 Norfolk, VA

PERSONNEL SPECIALIST/HUMAN RESOURSES

Registered service members into Defense Enrollment Eligibility Reporting System (DEERS) a data base used to maintain employee’s personnel information. Correct information is vital for accuracies of family member’s information and status. As Records Management Coordinator ensured correspondence were filed immediately in accordance with the Modern Naval Record keeping System. Maintain military personnel files to ensure compliance with the law and regulations.

Maintain banking details; set up payment plans and allotment to pay off personnel debt for over 300 plus Enlisted and

Officer Service members. Input service member’s payroll into the Navy Standard Integrated Personnel System (NSIPS). Monitored

EUGENE LOYD- 2

Eugene W. Loyd

Mobile: 770-***-**** Email:acxw3o@r.postjobfree.com

payroll and prepare biweekly reports from computerized man-hour system while assisting personnel on any HR inquires.

Managed a team of (3). Review benefits and entitlement criteria that included marital status, dependents, years of service, and pay grade accuracies. Spearheaded the conceptualization, implementation and continued maintenance of the ship’s electronic records system in accordance with the Department of the Navy Federal Regulations Plan, and National Achieves and Records Administration (NARA). Coordinated the proper assignment of newly hired/transferred personnel to correct department supervisor.

Lead Program Support in reviewing, transmitting, and secure messaging file, daily through classified methods via Secret Internet Protocol Router Network (SIPRNET) without any mishaps. Conducted 200 plus reenlistments, Administrated Navy examination to a crew of 400 that assisted personnel with Career Advancement opportunities. Prepared performance evaluation, award recommendation, and counseling statement for yearly inspections and review. Maintained ship/office spaces by conducting Planned Maintenance System (PMS), and prepared work orders as necessary.

PROFESSIONAL DEVELOPMENT

MBA Information Technology (Project Management), Capella University 2016, Atlanta, GA

First Line Leadership Development Program, Honolulu, HI

Bachelor of Science in Business, Phoenix University 2012, Atlanta, GA

Concentrations: Human Resources Management

Bachelor of Science in Business, Phoenix University 2010, Atlanta, GA

Concentration: Business Management

EUGENE LOYD- 3

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