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Technical Support System

Location:
Sharon, MA
Posted:
December 16, 2016

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Resume:

VINCE LE

** ***’s lane Sharon,MA *****

781-***-****

acxw3m@r.postjobfree.com

SUMMARY

Experience includes Technical infrastructure support,systems administration along with server builds, hardware and software integration and deployment support. Broad experience across multiple language, Operating Systems, and networking technologies.

Team player with strong desire to continue learning and expanding my knowledge.

Technical background in Unix, Linux, Windows, Databases and Networking.

SKILLS

Operating System: Sun Solaris 9,10, Redhat Enterprises /Centos 5,6,7, SUSE 9,10, AIX 4,5, HP-UX 9,10,11, Windows 2k3,2k8,2k12, MVS, VMWare, Citrix

Hardware: SUN, IBM P series, HP9000, Intel PC Dell, HP, IBM (Windows, Linux).

Network: HTTP, HP Openview, Nagios, CA-Unicenter TNG,Tivoli, NIS, NFS, TCP/IP,SSH, DNS,DHCP, AD, LDAP,FTP,PPP,OSPF,NetBios,ISDN,FrameRelay,SendMail, SMTP, LAN/WAN internetworking

Software: Unix shell scripts, Perl5, LDAP,Weblogic, Veritas Vol. Mgr, Sun Vol. Mgr, Veritas Netbackup,Tivoli netbackup and Disaster Recovery concept, Sun Jumpstart, Redhat Kickstart, ORACLE 10g2, Informix, DB2/SQL, MySQL,IMS/DL1, VSAM, VB, HTML, XML,C, COBOL II, JAVA, J2EE, SOX, ITIL Foundations, MS Office, Outlook.

SAN/NAS Storage support: NetApp, Sun 3510’s, Shark storage array

EXPERIENCE

9/2008 to

present Publicis Groupe Boston MA

Sr. Operation Analyst / Infrastructure Systems.

Cloud Computing:

Technical Support including install and configure a number of hardware software components: Linux, Unix and Windows operating systems on enterprise virtualization platforms on VMWare

Migrate O/S and application JIRA, Confluence, Subversion on linux Redhat /Centos for International cloud computing

Install MySQL, MongoDB, Oracle database instances on Linux Centos.

Install application servers ( Apache, Tomcat, WebLogic, WebSphere ) on Windows and Linux platforms.

Resolve network issues - hardware problems, VPN connectivity, domain issues.

Evaluate HyperV from Microsoft., new networking and server hardware for new projects.

Learning automation tools Chef.

Oncall technical support for Interactive International Team.

Setup and maintain required test lab environment s. Install patch clusters on Solaris and Linux.

Support Netbackups and data replication (500 physical and VM servers)

Support Database Team on Oracle, MySQL and MSSQL using NetApps (SAN/NAS) .

10//2007 to Ahold StopandShop Boston, MA

8/2008

Infrastructure specialist

Migrate O/S and application from AIX 4.3 (6F1) to AIX 5.3 (520q) for lab servers.

Install application servers JBoss on AIX 5.3 for Perishable Ordering systems.

Resolve network issues - hardware problems, VPN connectivity, domain issues.

Evaluate new networking and server hardware for acquisition

Oncall technical support for 600+ Stop and Shop stores.

Support tape back-ups, data replication using IBM Net Backup.

Install Oracle database instances (Ora10g2) on Linux and Win2K3

Install MicroFocus animation on AIX 5.3 platform.

Kshell script programming for StopandShop menu system

12/2005 to AstraZeneca R&D Boston, MA

10/2007

IT consultant / systems administration

System administration tasks including O/S and application installation, system security, server builds and maintenance for Solaris 8,9,10, SGI and Linux RedHat 3 & 4 Intel PC servers.

Install, Upgrade 3rd party MDL Oracle DB/SQL applications.

Shell script programming for AZ account management system.

Technical Support Weblogic 8.15 and 9.2 web application servers.

Work with vendors to address hardware issues. Install third party software packages as required on the Unix/Linux/Windows server platform. Determine hardware needs, prepare specifications, purchase, install, configure and maintain Unix servers.

Resolve open service request issue that are generated from reporting tools or reported from the customer

following up customers via emails, ticketing system Ensure SLA are met.

12/99 to IBM GLOBAL SERVICES

11/2005 Technical support /systems. admininstration

System administration tasks including Solaris O/S installation, upgrade, Patches, system security, server builds and maintenancesupport for Solaris & AIX servers at large-scale data center 7x24x365 environment in the USA and around the globe.

Provide Application/Unix technical support for Starwood Hotels and Resorts Worldwide, Inc and Nstar.

Developed disaster recovery plan using RS6000 AIX for production servers.

Support DBAs,developers and users to implement new pcocesses and applications.

Shell scripting for automating system administration task as well as maintain system and custom shell scripts.

Converted IBM SNA network to TCP/IP WAN to support worldwide hotel reservation with T1 and T3 as a backbone network.

Responsible for design, programming and implementation the IBM MQseries gateway system to deliver the reservations between Central Reservation system (MAINFRAME MVS/370) and more than 300 Hotel Reservation systems (UNIX).

Installed and supported HP-UX Openview Network Management (HP-UX), CA-Unicenter TNG (SUN Solaris).

Installed and supported the Sheraton Network: SNA/VTAM/NCP for the mainframe and TCP/IP for the UNIX workstations.

Supported the Property Reservation system (HP-UX, Informix)

Developed automated solution to monitor Central Reservation system using IBM Tivoli to replace CA-Unicenter TNG.

Worked on SOX (Sarbanes-Oxley Act) project.

VINCE LE

01/89 to SHERATON HOTELS & RESORTS WORLDWIDE, INC.

12/99 Systems Analyst/Technical Architect, Network computing (Mainframe, UNIX, Windows)

Orchestrated the turn around of the Hotel conversion process through effective utilization of LAN resources that resulted in the improvement of hotel downtime for Central Reservation system

Management and coordination of all aspects of IPS Conversions, upgrades and resource scheduling

Program C and COBOL and document CRO staging procedure for Systems Managers in SUN Solaris environment using IBM SNA LU.6.2 DB2/CICS

Created hybrid media for software patch distribution that could be on cross platform CD -ROM software

Installed and upgraded ObjectStar database from 2.0 to 3.1.

Installed and upgraded Starwood network from SNA to TCP/IP.

Develop utilities to verify ObjectStar database structure, thus assuring the structure are in strict compliance with Sheraton Standard Shell resulting in performance enhancement from IBM RS6000 to SUN Solaris

Developed automated solution to monitor Central Reservation system using CA-Unicenter TNG.

Designed the interactive SCI look up system between UNIX and Mainframe via SNA LU 6.2 and MQSeries.

Designed, programmed the in-house HP-UX FAX system.

Designed, programmed the GUI PC for the Central Reservation Office (MSWindows, VisualBasic, Microsoft Access)

EDUCATION

Fort Wright College of the Holy Name, Spokane, Washington

B.S., Math & CS

Certification:

Northeastern University, Boston, Massachusetts

UNIX systems & network programming

References:

Available upon request



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