Melanie Francisco

*** ******** ******, ***. #***

Mattapan, MA 02126

857-***-****

Email: acxw3b@r.postjobfree.com

Professional Experience

Centene Corporation Waltham, Massachusetts

Referral Specialist October 2014-September 2015

Processed authorization requests for members in the programs for Massachusetts and New Hampshire

Maintained records electronically as well as manually

Screened for Eligibility requirements for services referred

Call center environment; answered inquiries for numerous services and facilities

Followed up with requests for members, and all types of medical staff all but not limiting to surgeons, nurses, and doctors

Macys Braintree, Massachusetts

Seasonal Employee December 2013-January 2014

Provided excellent customer service

Helped generate sales when servicing customers

Ringing sales while keeping area clear of items

Partners HealthCare INC. January 2012-November 2012

Protocol Administrator

Primary consultant between physicians, nurses, and research assistants to ensure clinical trials

Kept all records in there proper formats (pertaining to dates as well as versions)

Enforced that parties pertaining to the trial studies had their credentials up-to-date

Maintained files pertaining to the medical and psychiatry trials

Collaborated with associates to get studies approved before there expirations

Attended monthly meetings to discuss our progresses and more sufficient ways to become more productive

Quincy, Massachusetts

Research Assistant June 2011-September 2011

Overall Assistant for the TRA Group; duties include secretarial work such as, merging, editing, compiling and filing files.

Downloading files electronically daily

Create and maintain study binders

Process study related paperwork

Charlestown, Massachusetts

Accounts Payable December 2010-April 2011

Validating Processor

Secretarial duties such as filing, answering phones, emailing and faxing

Completed invoices daily for payments

Attending meetings to ensure satisfactory quotas and goals

Working collectively with associates for a steady and productive work-flow

Antonio Lavelle’s International Hair Designs Boston, Massachusetts

Stylist January 2002-March 2009

Counseled clients to provide the highest level of styling services to promote and maintain healthy hair

Built a diverse client population and assisted them in their individual needs

Attended seminars to further knowledge in the use of products, styling techniques, and finding more efficient ways to serve the public in providing first-rate services

Bridge Over Troubled Waters Brighton, Massachusetts

Awake Case Manager June 2008-November 2008

Document residents’ progress throughout their individual programs

Initiated successful client interventions with group therapy

Established policies and procedures

Maintained cleanliness within the facility

Monitored residents’ arrival for curfew

Built relationships with resident’s on a professional level through verbal communication and developing mutual respect

Barry L. Price Rehabilitation Center Dedham, Massachusetts

Case Manager October 2007-March 2008

Worked with individuals on developmental skills such as physical therapy, communication, and daily living skills

Contributed necessary direct care to all patients and provided case management to clients

Participated in as well as documented training, supervision, staff meetings, and Individual Education Plans (IEP) meetings

Education

Partners HealthCare

Partners in Career & Workforce Development program

Boston, Massachusetts

August2009-September 2009

An intensive six-week health care training and employment program focused on customer service, computer skills, medical terminology and an overview of HIPPA

Brigham & Women’s Hospital Boston, Massachusetts

Main Operation Desk (Intern) August 2009-September 2009

Arranged and delivered nursing schedules to the RN Administration Office and disseminated to, Directors, Supervisors, and main Facilitators.

Retrieved samples from various departments via tube stations

Assisted Facilitators with various duties such as; photocopying, faxing, stocking supplies, and sending for boot boxes

Provided extra assistance such as; answering phones, delivering Nurse over-timesheets to appropriate personnel, and Facilitator team by managing multiple concurrent requests

Clark university

Cambridge, MA

Coursework completed in Medical Administration

June 2002-October 2002

Roxbury Community College

Roxbury, Ma

Coursework completed in Liberal arts and the Health Careers

September 2011

Skills

Familiar with medical terminology and Medisoft Advance (patient database)

Intermediate knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook

More than ten years of customer service

Basic knowledge of the Dynamics System (Procedure Database)

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