Cynthia B. Marlowe

acxw3a@r.postjobfree.com ***** Huntley Court

904-***-**** Jacksonville, FL 32224

EXPERIENCE

Banquet Captain and Hostess E mbassy Suites, Jacksonville, FL October 2014 July 2016

● Key personnel for the setup of all scheduled events, ensuring all tasks were completed in time for the event

● Exercised attention to detail to ensure all supplies were ordered and decorations arranged based on the event order

● Served as hostess and wait staff for hotel dining, recognized by management and customers for displaying excellent customer service

Mortgage Support Services Administrator Prodigy Home Loans, Jacksonville, FL July 2013 August 2014

● Served as a main point of contact for all customers and outside clients

● Responsible for balancing all mortgages fees on a monthly basis

● Assisted in the development of a learning manual for loan originators

● Responsible for the completion of the annual mortgage audits Service Manager II, AVP W ells Fargo Bank, Jacksonville, FL February 1982 April 2011

● Managed the teller services function to ensure prompt and accurate transactions

● Responsible for scheduling staff efficiently to maximize resources

● Lead team in successfully achieving sales referral and service goals

● Displayed leadership and training skills in developing a group of tellers into personal bankers Financial Center Manager (11 years of experience)

● Managed a premier household customer portfolio of $17 million

● Provided service and knowledge of all products and services with the goal of acquiring new business

● Performed outbound sales calls to inform customers of new services – striving to enhance their financial relationship

● Ranked as a top performer in sales and services, surpassing goals and achieving top rankings in North Florida

● Managed a non performing branch on the verge of closing into a top performing branch in the area

● Successfully completed annual audits with high scores 13 years in a row Licensed Personal Banker III / Teller (16 years of experience)

● Responsible for completing transactions accurately and balancing a cash drawer

● Sold retail banking products and services to new and existing customers and generated leads for the sales team

● Developed and maintained relationships to maximize sales opportunities and exceed set goals

● Ensured accurate and efficient customer service

CERTIFICATIONS and EDUCATION

● Once held Medallion Signature Guarantee, Wire Transfer Authority, NASD Series 6 and 63 License, Annuity License and Notary Public, State of Florida

● High School Graduate with Diploma

PROFESSIONAL SKILLS

● Extensive cash handling experience to ensure the assets of company and customers are accurate and secure

● Proven experience exceeding sales and customer service goals

● Strong communication skills with a positive approach to interacting with customers and team members

● Self starter who thrives in fast paced and ever changing environments

● Experience in managing and training in accordance to company policies and procedures