Customer Service Office
Resume:
JAMES E. DENNIS
Temple Hills, MD 20748
***********@*****.***
SUMMARY
Seeking an Administrative Assistant position with a company that will allow me to fully utilize my Customer Service, communication, organizational and problem solving skills.
Customer Service and Relations
Proofreading/Editing of Documents
Answered Phones
Scheduled and Maintained Director’s Calendar
TECHNICAL SKILLS
Microsoft Office Suite to include Word, Email, Microsoft Excel, Sharepoint, Merlin Software, Windows Operating System, Internet Research, Word Processing, Dictation, Transcription, Typing, Data Entry, Printers, Fax Machines, Copiers, Fujitsu Scanners, Kodak Professional Digital Photo Printer, Hershey Singularity Index Modular and Scanner, Adobe Acrobat X Pro.
EDUCATION/TRAINING
Office Specialist Program (Certificate)
General Communications Business School (Certificate), Kensington, MD
Duke Ellington School of the Performing Arts, (Diploma), Washington, DC
WORK EXPERIENCE
August 2014 – April 2016 – Records Management/Scanning Specialist
Zimmerman Associates, Inc./National Institute of Health (NIH)/NICHD
10600 Arrowhead Drive, Suite 325
Fairfax, VA 22030
Duties consisted of but not limited to storing, arranging, indexing and classifying records; facilitating the development of filing systems, and maintaining these to meet administrative, legal and financial requirements; devising and ensuring the implementation of retention and disposal schedules; overseeing the management of electronic and/or paper-based information; setting up, maintaining, reviewing and documenting records systems; ensuring compliance with relevant legislation and regulations; managing the changeover from paper to electronic records management systems; preserving corporate memory and heritage; advising on complex legal and regulatory issues, often involving difficult judgements in controversial areas such as the Freedom of Information Act and other national or regional legislation; responsible for the effective and appropriate management of National Institute of Health’s (NIH) records from their creation through to their eventual disposal.
Scanned NIH’s committee meetings, correspondence, memos, etc. into electronic format for preparation to input in Merlin/Sharepoint Systems. Ability to monitor, track and analyze activities in Sharepoint. Additionally, ability to
create and delete groups within that system. Stored log data for time period and restored archived log data for analysis. With regards to the Merlin Software, tracked the status of activities, assignment of resources. Imported/Exported to other file formats and applications. Executed other specific assigned tasks.
June 2013 – November 2013
Robert Half Technology/University of Maryland University of College, Document Scanner/Indexer
1640 King Street, Suite 400
Alexandria, VA 22314
Academic and administrative duties related to processing academic paperwork for students. Scanning student’s academic hard copy transcript records into computerized electronic format within File Management Office utilizing Fujitsu (Scan Snap), Neat Desk (compact) and Singularity Scanners. Performed indexing process with accuracy by ensuring transcripts are indexed correctly by verifying student’s social security, date of birth and name to complete assignments. Assisted in file maintenance verifying that all transcripts in the Document Management System were scanned and indexed into correct file location to ensure the highest level of student/customer service, workflow, and accuracy of records. Performed office duties such as typing and operating office machines. Handled area assigned efficiently, independently, and accurately. Handled and safeguarded personnel and sensitive materials. Performed other job-related duties as assigned.
August 2008 – June 2009
United Communities Against Poverty, Inc. (UCAP)
Taurus Development Group
Team Builders Program, Energy Auditor In-Training
P.O. Box 31356
Capital Heights, MD 20731
Trained and performed work as an Energy Auditor. Duties included, but were limited to installation of insulation in houses, performed retrofitting, HVAC safety, weatherization of homes for energy compliance, and other duties as assigned.
January 2008 – July 2008
The Westwood Group, Management Analyst
Department of Energy
Office of Health, Safety and Security
Washington, DC
Reported to main office on a daily basis to ensure all correspondence was scanned using HP Scanjet Professional and Xerox DocuMate scanners in compliance with policies and procedures. Proof-read/edited documents for main office. Answered phones and met with relevant programs to answer pertinent questions. Compiled, stored, and retrieved managerial data using Word.
February 2002 - December 2007
Data Solutions Technology, Special Assistant to the Director
Department of Energy
Office of the Executive Secretariat
Washington, DC
Scheduled/maintained Director’s meetings. Received and distributed Director’s mail. Ensured prompt and efficient handling of telephone messages and visitors to the Director. Used and maintained office equipment such as Plustek SmartOffice, and Kodak Professional scanners. Maintained records and files. Provided prompt administrative service in the preparation of correspondence, memos or reports given in writing or dictation using correct format, punctuation and English usage (using Word). Ability to handle detailed work. Executed other specific assigned tasks.
February 2001 - February 2002
Tiger Personnel, Correspondence Analyst
Department of Energy
Office of the Executive Secretariat
Washington, DC
Maintained official government correspondence and administrative policies and procedures. Analyzed and organized office operations and procedures such as typing, booking, flow of correspondence utilizing scanners (Fujitsu Scan Snap and Neat Desk Scanner), filing, and other administrative services. Prepared routine and non-routine correspondence and memoranda as assigned by the Group Leader. Compiled and maintained files in a discreet manner in accordance with licensing standards. Executed other specific assigned tasks.
References upon Request
Contact this candidate