Real Estate Customer Service
Resume:
Eric Davalos, Sr.
Pasadena, Md **122
Education
Salisbury University Business Administration, Finance Bachelor of Science May 1997
Experience
MB Financial Bank Senior Loan Officer July 2016-present
Developed working relationships with non-profit community organizations, and Real Estate Agents that specialize in helping low and moderate income families become homeowners. Engage in community outreach with the goal of helping neutralize communities through homeownership. Specialize in Federal and State funded mortgage financing with down payment and settlement assistance.
Bank of America Mortgage Consultant January 2016-June 2016
Developed working relationships with non-profit community organizations, and Real Estate Agents that specialize in helping low and moderate income families become homeowners. Engage in community outreach with the goal of helping neutralize communities through homeownership. Specialize in Federal and State funded mortgage financing with down payment and settlement assistance.
SunTrust Bank Mortgage Consultant July 2015 January 2016
Interview and analyzed client needs for proper placement in loan programs. Obtain all necessary documentation for loan processing.
M & T Bank Community Lending Officer 07/2014-present
Developed working relationships with non-profit community organizations, and Real Estate Agents that specialize in helping low and moderate income families become homeowners. Engage in community outreach with the goal of helping neutralize communities through homeownership. Specialize in Federal and State funded mortgage financing with down payment and settlement assistance. Lecture in numerous workshops on how to apply for a mortgage (English and Spanish).
Erie Insurance Bodily Injury Adjuster 01/2013 to 5/2014
Investigate and evaluate bodily injury claims. Negotiate settlement with claimants and/or attorneys, if no settlement reach, I would prepare files for litigation.
Allstate Insurance Claims Representative 02/2011 to 01/2013
Investigate Auto and Bodily Injury claims while providing all customers with excellent customer service.
Maryland Automobile Insurance Fund Bilingual Claims Specialist 09/2008 to 02/2011
Investigated claims by interviewing and conducting recorded statements with the policy holder, claimant and witnesses. Inspect property damage to determine the extent of the company's liability. Answer and defend arbitration cases as well as subrogation requests. Calculate benefit payments and approved payment of claims within policy limits.
1st Mariner Bank Community Lending Officer 10/2007 to 10/2008
Developed working relationships with non-profit community organizations, and Real Estate Agents that specialize in helping low and moderate income families become homeowners. Engage in community outreach with the goal of helping neutralize communities through homeownership. Specialize in Federal and State funded mortgage financing with down payment and settlement assistance. Lecture in numerous workshops on how to apply for a mortgage.
Sun Trust Bank Mortgage Officer 08/2007 to10/2007
Interview and analyzed client needs for proper placement in loan programs. Obtain all necessary documentation for loan processing.
1st Mariner Bank Community Lending Officer 01/2005 to 08/2007
Developed working relationships with non-profit community organizations, and Real Estate Agents that specialize in helping low and moderate income families become homeowners. Engage in community outreach with the goal of helping neutralize communities through homeownership. Specialize in Federal and State funded mortgage financing with down payment and settlement assistance. Lecture in numerous workshops on how to apply for a mortgage.
Milton Janitorial Services (Family Business) 03/2004 to 12/2004
Assisted with writing proposals for cleaning contract.
Arundel Community Development Services, Inc. Housing Financial Advisor 06/2001 to 2/2004
Administered the Homeownership Counseling Program, Property Rehabilitation and Reconstruction Program, Mortgage Assistance Program and the Default Counseling Program. Duties included lecturing to large audiences introducing the Homeownership Counseling Program as well as presenting core material necessary for clients’ graduation using Power Point Presentation. Interviewed and counseled clients individually regarding budgeting and credit counseling. Interviewed, processed and underwrote loans for the State of Maryland Special Loans Program, Community Development Block Grant and the Mortgage Assistance Program. Troubleshoot obstacles pertaining to underwriting guidelines such as Title, Credit, and Ownership issues for clients. Prepared and executed legal documents for settlement for all administered programs. As HUD approved Default Counseling agency, assisted clients with loss mitigation while explaining homeowners options. Reviewed first trust loan documents for clients applying for the Mortgage Assistance Program to insure compliance with guidelines. Monthly prepared status reports for each program.
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Activities: Former President of Ravens Roost 75, non- profit organization, Former Chairman of the board for Ravens Roost 75
NASDA Licenses Held: 7, 65, Life, Health, Variable
Additional Skills
Fluent in Spanish
Excellent public speaking and presentation skills to small and large audiences
Works exceptionally well with management and client to meet team goals
Ability to Multi-task time sensitive programs
Able to work with minimal supervision
Communicate verbally and literally with clients, management, and third party auditors
Received Housing Counselor Certificate from MCCD
Proficient in computer and related Microsoft Word, Excel, Power Point, Access
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