EVANGELINE L. CABRERA

*** ***** **. *******, ****** City, Philippines

Mobile No. : 093*-*******

acxvxa@r.postjobfree.com

CAREER OBJECTIVE To use my skills in the best possible way for achieving the company’s goal.

EDUCATION Bachelor in Business Administration, Philippine Christian University, 1994

PROFESSIONAL EXPERIENCE

February 2016 – Present Philippine Investment One (SPV-AMC), Inc.

Account Officer

Responsible in the collection of Non-Paying Loans by means of payment negotiations with the borrowers, sending Demand Letters to trigger collection, coordinates with the Lawyer directly on the accounts endorsed for foreclosure and monitoring on the status of litigated accounts. Perform skip tracing of accounts thru social media on possible contacts with them.

Works on the Consolidation of Foreclosed assets upon expiration of the redemption period.

Proposes sale of the foreclosed properties to prospective buyers.

September 2013 – December 2015 Sun Cellular

Supervisor, Individual Account Collections

Supervisor for 31-60 days past due AR bucket for individual subscribers. Responsibilities include maintaining the accounts to current levels, monitoring the agents call out negotiations, ensuring that time is fully maximized to achieve a productive results. Responding to e-mails from different Business Centers nationwide who need assistance on subscribers account.

Prepare daily sending of SMS for the broken promise to pay.

Performs accounts reconciliation as well as billing adjustments recommendation and dispute monitoring to facilitate collection follow ups. Work closely with corporate sales and marketing, risk management, billing control and treasury to facilitate collection, dispute management and billing adjustments.

Assist agents when there’s a supervisory call.

Approves and or rejects on the negotiation results made by the agent in terms of payment settlement.

Daily monitoring of agent call outs to ensure that call is made in a professional manner and that spiel is delivered accordingly.

July 2009 – August 2013 Sun Cellular

Supervisor, Individual Account Collections

Supervisor for 61-90 and 91-120 days past due AR bucket. Responsibilities include bringing the account to an early bucket of collection or curing all balances. Decides on what payment terms to be offered by the agent when the subscriber asks for a staggered payment. Monitors agent call out at all times to ensure agent’s productivity. Motivates the team from time to time for them to feel their importance and need in the organization.

April 2004 – June 2009 Sun Cellular

Collection Analyst

Performs call out for 0-30 bucket for individual account but eventually transferred to handle Corporate Account. Duties include

account reconciliation, posting of payments, sending AR summary to clients. Responding to e-mails from different clients pertaining to account treatment. Reconnection and redirection of account whenever possible.

April 2000 – April 2001 Family First inc.

Account Assistant

Gives assistance to the managers fulfill their daily functions which include plan documentations, preparation of amendments to the new clients, weekly and monthly sales reports.

August 1995 – March 2000 EasyCall Communications Philippines, Inc. (Beeper)

Message handling Specialist

Responsible in the encoding of messages received from the subscribers making sure that transmission of the message received were still in accordance with the NTC’s agreement policy. Other tasks include making customer aware of the new products and provides assistance on various inquiries.

TRAINING / CERTIFICATION

April 2015 – Leadership & Enhancement Development Program (Sun Cellular), Discovery Suites

March 2015 – Mark of a Leader (Sun Cellular), SM Aura

AUGUST 2010 – JG-ILED Coaching for Effectiveness, Sun Cellular

JULY 2010 – CCU Basic Management Program, Sun Cellular

May 2010 – CCU Leadership Workshop, Sun Cellular

June 1998 – Striving for Excellence, ECPI

REFERENCES Available Upon Request

I certify the information above is true and accurate.

EVANGELINE L. CABRERA

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