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Sales Customer Service

Location:
Pasig, NCR, Philippines
Salary:
40,000-50,000
Posted:
December 14, 2016

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Resume:

ARTHUR D. ORLINO

** *. ***** ******,

Bagong Ilog Pasig City

095********. 6710628

acxvv6@r.postjobfree.com

To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experience in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.

PERSONAL INFORMATION

Born: October 30, 1968 (Manila, Philippines )

Citizenship: Filipino

Marital status: married, 4 kids

WORK HISTORY

05. 2016 - present

CCT CHEMICALS, INC.

Technical Sales Executive ( MERCK MILLIPORE brand ) -Laboratory Reagents

Achieve sales objectives through sales to new customers and sales of additional services to existing customers.

Identify sales opportunities through direct prospecting, lead follow up, networking and partner relationships.

Manage sales process through qualification, needs analysis, product demonstration, negotiation and close.

Work with Merck Sales team when technical or product support is required.

Develop and maintain a high level of knowledge about Merck’s products and services.

Develop and maintain an understanding of the territory, marketplace, competitive offerings and other business issues relevant to the position.

10. 2013 – 12. 2015

HENKEL PHILIPPINES INC.

Sales Manager – Surface Treatment/Functional Coatings/Industrial Assembly

Achieve the sales targets monthly, quarterly and yearly in line with the market share and profitability targets.

Prepare sales forecasts and monthly reports on time in coordination with the sales team and customers.

Maintaining the customers and relations in line with the division requirements in order to:

Enhance the brand sales, visibility and reachability,

Control the product pricing and service quality levels of the customers and distributors,

Development of the customers and distributors within the aspects of the requirements of the AG division.

Follow up of the sales operations by;

Interacting with internal functions: customer service, supply chain, technical service, marketing,

Communicating with the customers/distributors by conducting regular customer visits

Coordination of account activities: accounts receivables, new account opening, price list updates

Supporting the end users with the required technical support.

Taking the key role in the planning of the next year sales (KP) in coordination with the sales team and business manager and forecasting the sales growth strategy for 3 years.

Searching for new markets within the segment in line with the latest technological improvements.

Adhesives Background/Expertise

1.) Construction- expertise with sandwich panel using 1C and 2C polyurethane based adhesive

2.) Wood- supplied before 2C PU to HRD, Wukong, HTI, application is on compact bathroom, also supplied acrylic water based adhesive for wood application

3.) Hotmelt ( EVA based ) for pleating and frame bonding for Filter Assembly, oil filter application

4.) Hotmelt( Polyamide based ) for pcb over molding in electronics industry

5.) Modified Silane Sealant ( Terostat brand ) for frame bonding, junction box bonding for solar panels

6.) Appliance and HVAC - EVA hotmelt and polyolefin based adhesive for gap filling and sealing in cabinet assembly

01.2007 – 09. 2013

HENKEL PHILIPPINES INC.

Sales Supervisor – Surface Treatment/Industrial Assembly

Providing manufacturing adhesive solutions include: Engineered Wood, window construction, door assembling, foam bonding, furniture assembly, flooring, and other similar markets.

Manage existing Henkel business and grow territory sales by promoting Henkel’s products and services to the current customer base as well as potential customers.

Implement territory management and growth plans that are commensurate with the overall strategic directives of the business.

Have/Develop knowledge of the market and on the major applications & technologies that are typically found in the assigned market areas.

Recognize competitive forces and prepare sales strategies to offset them.

07.2003 – 12.2006

HENKEL PHILIPPINES INC.

Sales Engineer – General Line/Industrial Assembly/Metal Finishing

Knowledge of aluminum finishing materials/ adhesives as well as customer processes.

Interface with facility personnel at all levels. Troubleshoot issues, train plant personnel on Henkel products, processes, and equipment used at the facility.

Performing service reports to ensure processes are within specifications and providing reports to customer management and staff (weekly-all wash systems).

Develop effective account management and service & sales support strategies and activities to cultivate new business opportunities and to provide an outstanding customer service.

Support on-site Performance Improvement Projects (PIP).

01.1997 – 06.2003

HENKEL PHILIPPINES INC.

Sr. Technical Service Engineer- General Industry

Responsible for customer applications projects, providing technical information and recommending products and methods of use for customer applications in order to develop sales of our products

Carry out technical projects for customers in collaboration with the Sales force and customers

Communicate and work globally with other colleagues to ensure that the latest and best information is available in support of customers

Ensure to be up to date with the newest trends in application technology for the markets served by Henkel Adhesives Electronics

Prepare and conduct presentations and technical proposals to internal clients and external customers

Support QA function in resolution of customer’s complaints

05.1996 – 12.1996

NOVAMAX TECHNOLOGIES INC.

Technical Service Engineer

Primarily responsible for developing and maintaining bath chemistry for the operation of SPECTROCOLOR 2000, a process develop by Novamax Technologies, from the spectrum of colors available, was able to produce Blue, Green, Burgundy, Grey colors/shades suitable for most architectural applications. With this interference coloration, aluminum construction elements can now be given all the colors of the spectrum retaining their color as well as their unique metallic gloss.

01.1994– 02.1996

HOOVEN PHILIPPINES INC.

Senior Process Engineer- Anodizing, Powdercoating, Plating

Analyze and troubleshoot process problems, making continuous and permanent improvements.

Develop new processes and tooling to provide quality improvements and cost reductions.

Interface with customers to support quality objectives.

Develop and maintain process documentation.

05.1992 – 12.1993

HOOVEN PHILIPPINES INC.

Laboratory Chemist

Operates plant wastewater treatment system including filter press.

Responsible for the safety and accuracy of SAF’s chemical inventory.

Receives in chemicals from outside vendors and stores efficiently and safely on receipt.

Knowledge and understanding of required safety equipment and its proper usage. Always wear your PPE when required including aprons, arm guards, gloves, hard hat with and without shield, rubber steel toed boots, safety glasses and/or goggles.

Samples chemical solutions from process tanks and performs titrations in wet chemistry lab to determine the concentrations of various chemicals. Inventories and orders appropriate lab and production chemicals. Operates and calibrates lab equipment including pH meter.

Determines and makes appropriate chemical additions to the process tanks.

Perform QC checks of material when needed.

Complies with environmental regulations ensuring nothing goes to the municipal waste stream that will lead to a nonconformance of permit conditions.

Recommends improvements, changes, or new techniques and procedures

EDUCATION

6.1986 – 03.1990 UNIVERSITY OF SANTO TOMAS

College of Engineering

B.S, Chemical Engineering

06.1975 – 3.1985 PACO CATHOLIC SCHOOL

Elementary and Highschool

SKILLS

Sales

Ability to make sales presentationand follow-up within written proposal

Well organized with sales planningand territory management skills

Experirnce in assesing customers, markets and industry trends

Proven negotiation skills

Communication

Proven ability to present strategy and business goals to senior leader of the organization

Ability to communicate both verbally and written clearly and concisely and interact effectively at all levels and accross the organization

Analysis

Proven ability to analyze and improve processes,measure results

Strong analytical and finacial skills

Drive and Results

Entrepreunal minded, creative, free thinkerwith strong comfort for taking measurable risks

Demonstrated organizing and prioritizing skills, attention to detailsand initiative in completing tasks

High energy, self starter

T R A I N I N G S

Henkel Sales Model (HSM )

Value Pricing Mode

Sales Management/Peak Performance Management

Key Account Management ( IMPAX )

Negotiation Dynamics

Pricing Clinic

E6 / E7 TRAINING conducted by Ms. Herminia Agas, Oct 16,2004

1ST CENTURY POWER TEAM WORKSHOP conducted by Mindbroker Corporatio July 23-24,2004

POLYURETHANE ADHESIVES- MACROPLAST TRAINING held at Henkel Thai Ltd. Bangkok, Thailand, Aug. 17 - 22,2004

BASIC PAINT TRAINING COURSE conducted by BASF Coatings & Inks Phils;Inc April 19 - May 14,1999

PRETREATMENT FOR ANODIZING/ TESTING OF ANODIC FINISHES conducted by Henkel Phils. Inc.. Jan 21-22,1996

WASTEWATER TREATMENT AND CONTROL WORKSHOP conducted by Laguna Lake Development Authority, Aug 10,1995

ALUMINUM FINISHING TECHNOLOGY conducted by Diversey Phils, Mar 24,1995

INTRODUCTION TO POWDERCOATING conducted by Corrocoat Phils. Inc.,July 12-13,1994

INNOVATIVE POLLUTION PREVENTION PRACTICES conducted by SGS Phils. Inc Feb 19,1993

R E F E R E N C E S

References available upon request



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