JASON STEGALL

951-***-****

acxvsx@r.postjobfree.com

**** ********** ***** *********, ** 92503

OBJECTIVE:

Seeking a company that values a highly motivated and well-rounded individual that wants to be a part of growth and building success.

SKILLS

Fast Learner

Self-Starter

Organized

Prompt

Extrovert

Creative Thinker

Excellent in Communication

Team Player

Fast Paced

Great Interpersonal Skills

Ability to assess needs and accomplished at achieving goals

Proficient in Microsoft Office and gifted in the ability to learn new programs quickly

Lending & Underwriting guidelines, Credit & Income Analysis, Cash-Flow Analysis, Risk, Assessment, Loan-to-Value Ratios, Debt-to-Income ratios, ARMs, Account Service Excellent

ACHIEVEMENTS

Subject Matter Expert for Process Support from 6/2010 – 8/2014

Quarterly Award of Excellence Winner 4th Quarter 2007, 1st Quarter 2008, and 3rd Quarter 2008

Small Business Champion

Data Champion

Member of Winner Circle 2006

EXPERIENCE

7/2007 – 11/2015

Advocate / Resolution Specialist, Bank of America, N.A. 8/2014 – 11/2015

Address, analyze, and research mortgage complaints from various channels directed to the Office of the President and CEO, utilizing all lines of business within the bank to resolve each case in 30 days or less. Manage a pipeline of no more than 30 cases through professional oral and written communication, and effectively organize to ensure all concerns, requests, and/or treatments of each complaint are resolved. Adhere to all bank regulations and ensure all proper disclosures are read.

Process Support Analyst, Bank of America, N.A. 12/2009 – 8/2014

Analyze and pre-underwrite financial documents and requests for Making Home Affordable Modification Program (HAMP) and Non-HAMP loans while adhering to strict investor delegations and bank regulations. Manage an overwhelming port size of applicants through effective communication with a Customer Relationship Manager to ensure all required documents are received in a timely manner and a quality decision is delivered. Calculate impound and escrow accounts, in addition process calculation of income per applicant based on financial documents received, and submit each applicant upon completion for final review.

Account Manager III, Bank of America, N.A. 4/2009 – 12/2009

Analyze and adjust customer’s credit exposure based on information collected from the customer, credit reports, and various programs within the bank’s resources. Ensure proper disclosures are read and verification of the customer’s identity is completed prior to review process while adhering to bank laws and regulations. Maintain case submissions and call qualities. Review scores with a 95% or better quality.

Credit Analyst III, Bank of America, N.A. 7/2007 – 4/2009

Analyze and provide decision for customer requests for credit cards, unsecured lines of credit, and credit line increases on current and new accounts based on the customer’s ability, stability, and willingness to repay. Required to maintain high call volumes while utilizing various programs within the bank’s resources, in addition to the applicant’s credit report while passing call quality and decision quality scores of 95% or better. Ensure proper disclosures are read and customer’s identity verified prior to review while adhering to bank laws and regulations.

12/2004 – 6/2007

Sales Representative, Verizon Wireless

Educate customers on wireless devices, various data and minute plans, and offer products to customers based on individual needs. Maintain a monthly sales, data, and accessory goal. Attract new customers and business through sales and research tools in order to increase sales volume. Attend meetings, product trainings, and new technology conventions to stay up to date with wireless technology.

EDUCATION

9/2000 – 6/2003

Riverside Community College, Norco, CA

9/1996 – 6/2000

Diploma, Santiago High School, Corona, CA

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