Customer Service Microsoft Office

Bryan Reynolds 619-***-**** ****************@*******.***

SUMMARY OF QUALIFICATIONS

Over 10 years of customer service experience

Proficient in Microsoft Word, Excel, PowerPoint and Outlook

Experience leading teams to include training and supervision

Excellent written and verbal communication capabilities

Organizational and time management skills

SKILLS

MS Office Suite

Customer Service

Management

Training

Finance

Communication

Cash Handling

Strategic Planning

Public Speaking

EXPERIENCE

VetReady San Diego, CA

Outreach Intern, May-December 2015

Assisted director in filing and storage of personnel records

Aided in day-to-day operations, answered phones, received messages and created reports

Desert Call Connection

Member Care Representative, 2013-2014

Assisted customers with accounts using a database software

Explained Website Services and resolved Customer complaints, negotiated refunds, etc.

Goodwill Industries

Donation Center Attendant, 2006-2010

Provided customer service to clients and donors

Kept account of daily donations and calculated weekly averages of donations

Communicated with supervisors concerning issues with merchandise

United State Navy

Quartermaster 1996-2003

Assisted in logistics support to over 200 ships annually

Provided supervisor with daily reports on ships movements and answered emails

Ensured logistic support was set in a timely manner

EDUCATION AND CERTIFICATIONS

California College San Diego

Associate of Science, Business Management and Accounting expected graduation May 2017

Microsoft Office Specialist October 2015

Contact this candidate