MAGGIE SCHOLTEN

*O* OVERLOOK DRIVE

BALDWINVILLE, NY 13027

acxvr2@r.postjobfree.com

Mobile 315-***-**** Home 315-***-****

Summary of Qualifications

Skilled at handling the public with professionalism and sensitivity. Honest, hardworking & dependable willing to go the distance to get the job done. Knowledgeable in computer applications. Specializing in Customer Sales and Relations. Work Experience

ASSISTANT TERMINAL MANAGER Aug 2014 - April 6, 2016 (was laid off/company downsized management)

BIRNIE BUS SERVICE, Syracuse, NY

Assisted manager when she was not present, supervised office staff, did all ordering of office supplies, maintained charter quotes and sales, maintained payroll for the Syracuse office, mechanics and drivers. Assisted head mechanic on safety procedures, when dispatcher not present communicated with drivers on paper work, itineraries and routes. Answered phones and email quotes efficiently, drew up contracts, verified trips for payments took in payments, processed credit card payments, managed SUNY Cortland motor coach accounts along with Syracuse University Athletics. GROUP SALES EXECUTIVE Feb 2013 - Aug 2014

HORIZON CLUB TOURS, Liverpool, NY

Wanted to be closer to the Syracuse market, applied for this position to do more one on one customer service with large groups, called on potential clients to help arrange their group trips, arranged day trips and overnights trips, secured hotel, restaurant and attractions for groups also assisted other departments and escorted trips to customers destinations if needed. CHARTER/TOURS SALES Aug 2010 - Feb 2013

WADE TOURS/CNY, Clinton, NY

Departed Americar to work for Wade Tours in their direct sales position, was responsible for all sales quotes in Clinton along with producing tour packages for large motor coach groups, called on vendors to secure reservations, drew up contracts and wrote up itineraries, worked with drivers and dispatch on routing and other matters involving in the trip. RECEPTIONTIST Aug 2009 - Aug 2010

AMERICAR, Syracuse, NY

Was the face of the company, greeted and assisted all clients, directed them to proper dept., answered all phones in professional matter, was always eager and willing to help all departments when needed. Assisted front desk on checking in clients. GROUP TOUR PLANNER Jan 2007 - May 2008

CAZ LIMO INC, Syracuse, NY

Hired as a consultant to set up and promote motor coach group trips. I arranged trips to NYC, obtained baseball tickets, called on clients, arranged motor coach transportation, answered all phones and emails, implemented tour catalog and dealt with advertising. (Departed when set up of tour department was complete). GROUP SALES MANAGER Sept 2004 - Jun 2006 (company closure) Coach U.S.A., East Syracuse, NY

Was responsible for managing office staff of 5 in the sales office, implementing group tour program along with tour catalogs, held group sales luncheons to promote trips, attended tour conventions for new and upcoming trips. GROUP AND RETAIL TOUR MANAGER Oct 1989 - Sep 2004

ONONDAGA COACH, Auburn, NY

Arranged tours, for large groups, called on hotels, restaurants, attractions to get group pricing - produced general public and group tour programs along with a full brochure to the public. Worked with many types of groups from students to senior citizens. Drew up contracts and made detailed timed itineraries. Went to travel shows and held travel shows. Education

Travel/Marketing - Purdue Independent Study Program, IN Travel/Tourism - Wilma Boyd Career Center, PA References upon request