Customer Service Manager
Resume:
Shawnell E. Garza
** ******** **** ***********, ** 93308 Cell 661-***-****
acxvq5@r.postjobfree.com
OBJECTIVE: To obtain employment within an organization that offers challenging opportunities for developing new skills.
SKILLS AND ABILITIES:
•Customer Service
•Money Handling
•Advisor
•Supervisor
•Data Entry
•Scheduling
•Administration
•Basic Office Skills
•Clerical Support
WORK HISTORY:
Secretary Apr. 2014 – Sept. 2016
Sun Runner Transportation Bakersfield, CA
•Greeted visitors and callers provided information about establishment such, or services provided.
•Handled inquiries, setup and maintained paper and electronic filing systems for records
•Operated office equipment such as copiers, fax machines, and phone systems
•Used computers for spreadsheets, word processing, database management
•Reviewed work done by others to check spelling, grammar, and distributed meeting notes
•Opened, read, routed incoming mail and other materials
Office Manager Aug. 2012 – Mar. 2014
The Ryan Firm Bakersfield, CA
•Communicated with customers, employees, and other individuals
•Answered telephones, directed calls, took messages, provided information about establishment
•Reviewed files, records, and other documents to obtain information to respond to request
•Completed basic booking task, complied copied, sorted, and filed records of office relations
•Performed administrative supportive task, payroll, invoices, balance sheets
•Updated and maintained appointment calendars
Supervisor Oct. 2007 – Nov. 2010
Goodwill Bakersfield, CA
•Conferred with customers by telephone or in person to provide info about products and services
•Took orders, canceled accounts, or obtained detailed complaints
•Kept customer’s records, cashier, issued receipts, refunds, credit and change due to customers
•Cashed checks, adjusted bills, solicited sale of new or additional services
•Open and closed store, key holder, and ran reports
•Operated office computer, copier, fax machines, telephones and resolved customer service complaints
Crew Shift Leader Sept. 1996 – Jul. 1998
Sonic Drive-In Bakersfield, CA
•Took food orders and relayed orders to kitchen or serving counters to be filled
•Prepared food items such as sandwiches, salads, soups, beverages, and ice cream
•Maintained guidelines to ensure all orders were filled, loaded trays with accessories such as utensils, napkins, and condiments
•Stocked services areas, delivered meals to correct recipients
•Key holder, opened and closed store, filed reports, answered phones, and handled cash.
EDUCATION:
North High School – Diploma Bakersfield, CA
REFERENCES AVAILABLE UPON REQUEST
Shawnell E. Garza
23 Fernwood Lane Bakersfield, CA 93308 Cell 661-***-****
acxvq5@r.postjobfree.com
Professional References
Ronda McNaughton/Sonic Drive-in
Supervisor
Bakersfield, CA
Nicole Earp/Taco Bell
Manager
Bakersfield, CA
Robbie Garza
Home Care
Bakersfield, CA
Kathy Early/Sun Runner
Office Manager
Bakersfield, CA
Personal References
Laurie Sudduth/Bright House
Manager
Bakersfield, CA
Ricky Bolen/Rollerama
Manager
Bakersfield, CA
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