William “Tim” Adams

**** * ***** ***, ***** NE **135

402-***-****

acxvq1@r.postjobfree.com

https://www.linkedin.com/in/wtadams

SUMMARY

Talented and accomplished business professional with extensive IT background directing projects/programs and departments which focus on delivery of successful customer solutions. Seeking career opportunity as a senior level manager or consultant in a dynamic organization.

Demonstrated expertise in organizational design and process development, Technical project management, IT operational management and customer relationship management. Extensive knowledge of software development, hardware, security, internet and intranet systems, data center infrastructure design and operations, customer service and technical support

Success in establishing global Service/Help Desk operations. Experience in deployment and implementation of software and infrastructure to support systems monitoring and successful IT Service Management. Developed departmental processes and procedures to ensure optimal service delivery.

Proven expertise in leading the transformation of business and IT technical and operational departments in the deployment of new technologies and processes to meet changing business requirements.

Six Sigma Green Belt, ITIL V3 Certification, Certified ScrumMaster

PROFESSIONAL EXPERIENCE

CONSULTANT January 2016 - Present

Synchronicity Consulting, Omaha, NE (April 2016-Present)

Engage with clients to guide IT and business transformation initiatives to bring together industry standards and best practices to achieve continuous improvements across their enterprise. Primary focus on customer support, system engineering, infrastructure design, installation and operations, data center design, build and run; IT operations supporting high availability environments.

Work with clients to define infrastructure and operational management requirements and deploy the solutions to meet these.

Provide guidance on implementing ITIL, Six Sigma and Lean, Agile, DevOps methodologies.

Providing data center and infrastructure modernization and migration services.

Provide project and program management services for systems engineering, data center infrastructure, development, operations and disaster recovery business continuance.

C4 Technical Services, St. Paul, MN (January 2016-March 2016)

Working with clients using ITIL and Agile frameworks combined with Six Sigma and Lean methodologies to bring together industry standards and best practices to achieve continuous and transformational improvements across their enterprise.

CABELA’s, Papillion, NE September 2011 – October 2015

Solutions Delivery Sr. Manager, IT Technical Services (August 2012 – October 2015)

Directed teams responsible for: IT Operations, Production Release Management Control, Business Continuity/Disaster Recovery, Corporate Data Centers and Enterprise Monitoring.

Guided IT transformation initiative and development of a Services Catalog to align with the business.

Bring secondary data center online and migrate production workloads.

Established a release management process and integrated with the software development lifecycle.

Developed IT Operations team to provide application and system monitoring and management across all platforms.

Standardized enterprise monitoring process and implemented industry standard solutions to provide cross platform visibility.

Managed development of Business Continuity/Disaster Recovery processes. Coordinated IT recovery testing to validate process.

Enterprise Storage Manager (September 2011 – August 2012)

Managed the Storage and Back-up services related to iSeries, Open Systems both UNIX and Windows across the enterprise.

Deployed tools to automate the monitoring and management of the corporate backup and storage infrastructure across the enterprise.

INFOGROUP, Omaha, NE December 2008 – September 2011

Manager Performance Engineering (April 2011 – August 2011)

Responsible for capacity and performance planning for enterprise infrastructure including Network (voice and data) server environment (Mainframe, AS400, Linux and Windows), Storage (NAS, SAN).

Developed performance key indicators and deployed the tools that allowed the monitoring and performance reporting.

Manager IT Storage Services and AS400 System Engineering (December 2008 – April 2011)

Managed the storage group that has responsibility for Storage and Back-up services related to Mainframe, AS400, Open Systems both UNIX and Windows, Networking, Storage and Software solutions supporting the business requirements.

Managed engineering and system support functions related to the AS400 environment.

EMC CORPORATION, Hopkinton, MA May 1996 – June 2008

Division Escalation Manager (September 2007 – June 2008)

Managed the activities necessary to resolve critical customer issues related to Mainframe, Open Systems, Networking, Storage and Software solutions to bring rapid resolution and limit the business exposure to the customer’s enterprise.

The team would be made up of the following cross functional groups: internal EMC teams from the Product Engineering, Customer Service, Technical Support, Product Management, Program and Project Managers, Account Management, also external partner and Customer resources that are assigned.

Advisory Technology Consultant (January 2005 – September 2007)

Developed knowledge of clients' technical and business priorities, challenges and initiatives.

Assisted customer with defining their business requirements and provided technical leadership and direction in the development of fully integrated technology solutions.

Served as a trusted technology advisor and expert. Prepared and presented proposed solutions to the customer’s technical staff and management.

Acted as a Senior Technical Consultant for Mainframe, Open Systems, Networking, Storage and Software solutions.

Assisted customers in defining their infrastructure monitoring and management requirements and managed the projects to deploy across their enterprise.

Senior Manager, Global Customer Service Technical Support (February 2002 –December 2004)

Directed a global staff of 23, including four managers, this team had responsibilities for management and operations of all EMC global labs that are utilized to perform customer support activities, product functionality testing and validation for all EMC Mainframe, Open Systems, Networking,Storage and Software solutions.

Deployed software tools and database infrastructure to enable global knowledge based customer support.

Deployed infrastructure to support customer self service initiatives.

Assisted with deployment of software tools that allowed remote execution and monitoring of problem recreation and product testing.

Director, Serviceability Validation Test/Global Technical Support Labs (1999 – 2002)

Developed business case justification and built team to support this business and technical support team to act as an interface during the initial phases of the product lifecycle. This allowed the Customer Support organization to provide input into the development process and to ensure support readiness on day one of the product prelease.

Director, Enterprise Systems Technical Support (1996 – 1999)

Directed global corporate customer support activities for all EMC hardware and software products. Provided senior technical support for EMC field personnel and acted as an Interface to the EMC development engineering teams.

FIRST DATA CORPORATION, Omaha, NE 1982 – 1996

Director, Systems Performance and Tuning/Data Storage Administration (1993 - 1996)

Director, Hardware and Facilities Engineering (1989 - 1993)

Data Center Facilities Manager (1985 - 1988)

Manager Data Center Operations (1984 – 1985

Manager Distribution/Print Services (1982 - 1984)

PROFESSIONAL DEVELOPMENT

PMP Certification in process

Currently enrolled University of Nebraska Omaha-target completion 2018

Six Sigma Black Belt (in progress)

Six Sigma Green Belt

ITIL V3 Certification

Certified ScrumMaster

Extensive training in Management, Project Management, and Engineering

MILITARY SERVICE

United States Air Force

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