acxvpz@r.postjobfree.com Meghna Potnis 612-***-**** Sr. Business Analyst

AVAILABILITY:

ASAP

TOOLS/METHODS:

Rational Unified Process

UML

Agile SCRUM, Waterfall

MS Visio

MS Office (Word, Excel, PowerPoint, Project, Outlook, Access)

MS SQL Server

Rational Requisite Pro

Rational Clear Quest

HP Quality Center

Test Director

Confluence

JIRA

ALM

RELEVANT CLIENTS:

UPMC Health Plan

Sears Inc.

Wells Fargo Bank

AETNA

Amica Mutual Insurance Co.

EDUCATION:

Masters in Computer Science Engineering

RELEVANT EXPERIENCE

Highly skilled, motivated, and dedicated Business Analyst with 8+ years of extensive experience in Retail, Financial and Healthcare domains. Experienced in working together with end users, business representative and the development team to deliver efficient and cost-effective products that meet the needs of the corporation

SKILLS INVENTORY

Analysis/Design:

In depth knowledge of Software Development Life Cycle (SDLC), thorough understandings of various phases like requirements, analysis/design, and development and testing.

Experience and advance knowledge of project life cycles such as Agile, Scrum, Waterfall and Rational Unified Process (RUP).

Expertise of UML in visualizing and documenting the artifacts using Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data Flow Diagrams, Business Flow Diagrams, Sequence Diagrams using MS Visio

Excellent verbal/written communication skills and strong analytical abilities and a good team player

Extensive experience in Business Requirements gathering and writing skills with expertise in developing and documenting Business Requirement document (BRD), Functional Requirement Document (FRD), Software Requirement Specification (SRS) across the deliverables of a project.

Very proficient in Data Modeling, Data Flow Analysis, Transaction Flow Analysis, Alternative Path analysis, Data Security and Active Directory In depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.

Experience in Business process re-engineering and making Entity Relationship Diagrams(ERD).

Extensive experience in analyzing and documenting business requirements and system functional specifications including Risk analysis, conducting JAD meeting sessions with various stakeholders and the end users

Experience in facilitating Joint Application Development (JAD) sessions, Rapid application development (RAD) sessions, conducting user interviews and acting as a liaison between the customers, development team and testing team

Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, and Scheduling.

Experience in working with QA team to develop the Test plans, Test scenarios, Test procedures, and Test cases to ensure adequate testing of software both before and after completion.

Extensive experience in SQL and XML. Also, worked on Service Oriented Architecture(SOA).

CHRONOLOGICAL SUMMARY OF EXPERIENCE

Sr. Business Analyst

UPMC Health Plan, Minneapolis MN Jan 2014 – Present

The current administration system is comprised of an internally developed claims processing platform, destiny. Additional commercial software, home-grown applications, and manual processes are used to supplement any of the missing functions within the two claims processing systems. The project was to automate the claims processing systems and enhance it by providing real time monitoring for its health insurance division.

Utilized agile software development methodology SCRUM as a lightweight process we used to manage and control software and product development.

Participated in the research and gathering business requirements through conducting surveys, interviews and JAD sessions, decision making and User Acceptance Testing (UAT).

Used Scrum Practices like documenting User Stories, facilitating Story Point discussions to analyze the level of effort on project specifications.

Contributed to the definition of scope, preparation of work plans and definition of business requirements.

Work with architects in the team to design SRS.

Developed business process models in Agile modeling to document existing and future business processes.

Also made Data Flow Diagram to provide a better understanding to the team members.

Designed and developed UML Diagrams-Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Class Diagrams and web page mock-ups using MS Visio.

Wrote SQL Queries to fetch complex data from different tables in remote databases using joins, database links and Bulk collects.

Incorporated User Stories in different release plans for the sprints.

Assisted project managers in the development of weekly and monthly status reports

Designed the business requirement collection approach based on the project scope and SDLC methodology.

Perform extensive Data Analysis, Data Requirement Analysis and Data Mapping.

Conducted Gap Analysis during the review of the Compliance items for improved future audits

Created Data Mapping Documents and wrote transformation rules.

Developed Use cases, created and modified the application test plans/test cases and test scenarios.

Effectively translated business analysis requirements into appropriate data hierarchies, organizational form and technical specifications.

Used JIRA for project tracking, bug tracking and reporting

Performed requirement analysis including data analysis and gap analysis.

Used Confluence for collaborating work amongst team members.

Responsible for identifying and documenting business rules, created detailed Use Cases and conducted User Acceptance Testing (UAT). Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.

Business Analyst

Sears Inc., Hoffman Estates, IL Sep 2012 - Dec 2013 Sears Inc. is a multinational retailer, which provides consumer electronics, home office products, entertainment products, appliances and related services. I worked as a senior Business in various departments within Sears for various enhancements and features for different applications and Webpages.

As a Business Analyst, liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.

Performed requirements analysis along with the creation of Use Case Scenarios.

Responsible for understanding client business needs for Consumer Retail/On-line Shopping Experience (Registration, Order Management, Categories/Genre, Products/Bundles, and Policies.

Responsible for Documentation in each phase of the SDLC and followed Agile methodology with Scrum

Prepared Software Requirement Specifications (SRS) and was involved in the preparation of the Functional Specification Document (FSD)

Worked on different applications with SSO for access to multiple systems

Worked with Solution Architect to find the best solution/path for the requirements.

Followed the UML based methods using MS Visio to create Business flow diagrams, Use Case diagrams, Activity diagrams

Overseeing the development, testing-QA, and implementation of the technical solution, and validates the final product satisfies the defined requirements.

Successfully conducted JAD sessions to gain important input from various stakeholders.

Performed the GAP Analysis and Impact Analysis for all business requirements having an impact application.

Used JIRA for writing User Stories and executing them.

Worked on Rally to ensure the progress of each Sprint.

Ensured that there is no bug in the application.

Ensured all applications were tested for functionality in production.

Business Analyst

Wells Fargo Bank- San Francisco, CA Sep 2010 - Aug 2012 The main objective of the project is to enhance and add features to Store Vision Teller (SVT) application which is a desktop application. SVT is a legacy application that connects to Hogan in the back end and help Tellers perform the tasks like cash and check deposits and withdrawals, enables cashier checks, money orders and temporary check creation, interfaces with ATM/debit/credit card based authentication, performs inter bank account transfers and cash advances, has referral and recommendation module, interface with cash dispensing systems and perform cash balancing and end of the day vault balancing. This system performed foreign currency, wire transfers, Savings bonds, and view holds on accounts. Teller can even file any unusual activity of customers in UAR, MIL, and CTR.

Acted as liaison between stakeholders: end users, subject matter experts, developers, testers and management, who have a business problem.

Involved in all phases of the Iterative approach of the SDLC from Inception to Transition and effectively used Rational Unified Process for implementation of system requirements gathering.

Created the AS-IS Model of the system and did complete GAP analysis to identify problems in the existing system and what solutions would align best.

Conducted brainstorming sessions, walkthroughs, meetings, surveys and workshops with all stakeholders in the project to define business requirements.

Assisted the development of the project plan that defined the primary goals and objectives using MS Project.

Facilitated Joint Application Development (JAD) sessions with business and technical teams to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both the business people and technical people.

Created quality Business Requirement Documentation (BRD).

Performed different types of Data Modelling such as use case diagrams and sequence diagrams using MS Visio to view the system from different perspectives.

Updated and reviewed disaster recovery plans for the banking centers.

Used SQL extensively to fetch data and analyze current and future systems.

Performed requirement analysis, QA, and user testing for all systems for automated loan system and Hogan

Provided training and support for automated loan system and interface to Hogan

Performed impact analysis of new business processes.

Conducted user acceptance testing (UAT).

Business Analyst

AETNA, Hartford, CT July 2009 – Aug 2010

Health Corporation of America provides healthcare in North America and their goal is to provide quality healthcare and improved human life.

Working on the Claims processing system within the company for scanning and capturing of data including working on UB-92 claims forms. Involved in using the technology to recognize, validate, and store claims and their attachments using HIPAA compliance interface.

Defined program and project goals, objectives, products, services, constraints, assumptions, risks and facilitated processes by working with the project team, sponsor, and stakeholders to baseline the scope of the work and enable development of the plan.

Implemented the full System development life cycle including requirements gathering, documentation, development and quality assurance.

Conducted user interviews and JAD at both in house and client locations and made documentation.

Helped with planning, organizing and managing resources using Business Continuity Management skills.

Worked helping with Medicare and Medicaid cases.

Worked on Data Warehousing including ETL (Extract, Transform, and Load) procedures.

Identified, researched, investigated, analyzed, defined and documented business processes and Use Case scenarios.

Conducted heuristic & expert reviews, usability studies, and user surveys.

Worked on Atlassian products such as Confluence and JIRA. Used Confluence tool to share business knowledge and JIRA for tracking and running sprints and product backlogs.

Assisted with Manual and User acceptance testing of the systems (UAT), developing and maintaining quality procedures and ensuring that appropriate document is in place.

Worked with development and testing teams to accomplish timely release objectives.

Ensure on-time and on-budget performance and Time management of the assigned efforts to the mutual satisfaction of the business partners/sponsors.

Environment: MS Visio, Active Directory, Rational Requisite Pro, MS Outlook, Microsoft office suite

Business Analyst

Amica Mutual Insurance Co., Lincoln, RI Aug 2008 - Jul 2009

The company provides a variety of personal insurance products, including Auto insurance, Homeowners insurance, Marine Coverage’s, Personal liability insurance, and life policies (Life insurance).

Project: Online Account Access system

The project was to develop a web-based application relating to a comprehensive online request for auto insurance and health insurance quote processing. The system runs on Mainframe and has a web-integrated front-end that provides free auto insurance quotes to individuals and for families. This project is a web based application which allows the customers to pay the bills online, get an online quote, report a claim, view policy, view the claim status and verify the account balances etc.

Elicited and gathered user and business requirements through open ended discussions, brainstorming and prototyping.

Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures.

Performed GAP analysis to compare the existing system with the proposed system and documented new requirements and features.

Developed Business Requirement Document and Use Cases Specification/Document for various Use Cases.

Responsible for converting the business requirements into functional and non-Functional requirements.

Conducted JAD sessions for communicating with the all Project directors and stakeholders and created process Workflows, Functional Specifications and project initiation artifacts.

Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion.

Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.

Identified Use Cases from the requirements. Created Use Cases Diagrams, Activity Diagrams/State Chart Diagrams, and Sequence Diagrams, based on UML Methodology using Rational Rose and MS Visio. Also made Data Flow Diagrams.

Monitor version control and defect tracking activities using Rational Clear Case and Rational Clear Quest.

Created Mock-up forms in HTML for better visualization and understanding of the software solution.

Used SQL to analyze the data in the system.

Assisted quality assurance team in testing different releases and in designing test plans and test cases. Performed User Acceptance Testing (UAT).

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