Customer Service Sales

Kakoli Kundu Chowdhury Contact Info. - +1-647-***-**** Email - acxvp7@r.postjobfree.com

Profile

Excellent communication skills, including effective interpersonal relationships, confidence, and ability to work under pressure with strong team dynamics.

Skills

Proficient with Microsoft Words, Excel, PowerPoint and Access

Customer Service Orientation and Assertiveness

Excellent negotiating skills

Strong Technical Aptitude and understanding equal opportunities and diversity

Understanding the business and the leadership styles and a positive approach to all interactions

Specialized Education

Humber College Institute of Technology and Advanced Learning 2016

Course Details: Human Resources Management

Degree: Post Graduate Diploma

Skills Developed: Knowing myself better, self-improvement, be technically and tactfully much more proficient

Areas of Interest and Specialization: Recruiting, HR Coordinator, HR Generalist

Presidency College, Calcutta University 2003

Bachelor of Arts, Honours Graduate

Course Details: Philosophy Honours

Specialization: Logic

Experiences

Legal Administrative Assistant at Hans Traffic Tickets paralegal Professional Corporation, Mississauga, Ontario

June, 2016 – Present

Keeping clients informed by maintaining contact; communicating case progress

Maintaining case costs by verifying outstanding balances with lawyers, clients, and agents

Keeping cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions; inputting information into file database and help develop cases by maintaining contact with people involved in the case; scheduling depositions; preparing and forwarding summonses and subpoenas; drafting complaints; preparing and filing disclosure requests; preparing responses to opposing counsel; generating status reports

Supports case preparation by preparing case summaries, organizing materials for team case review

Part-time Store Manager at Westwood Wireless, Malton, Ontario

Maintaining overall image of the store

Recruiting the perfect sales person and training them

Managing assets of the store

Increasing weekend sales meeting targets

Retaining merchandising

Planning, organizing, managing profit and loss, handling cash, collating weekly reports

Bookkeeping, security and product demonstration to the customers

Talent Acquisition Coordinator Intern at RPI Consulting Group Inc.(Healthcare Recruiting),North York, Ontario

October, 2015 – January, 2016

Utilizing multiple electronic databases to identify suitable candidates according to job specifications

Submitting resumes to the Recruitment Specialists and Account Managers

Maintaining accurate documentation for all candidates and recruiting activities

Carry out Recruitment Support Services tasks, inclusive of Reference/Background Checks, posting jobs, customer satisfaction surveys, and data entry

Providing support on confirming time sheet of each candidate and jotting their final hours of work matching with the workplace

Additional duties to assist with the HR Team as required assigned by the accounts manager

Kakoli Kundu Chowdhury Contact Info. - +1-647-***-****

Toronto, Ontario Email - acxvp7@r.postjobfree.com

Sales Associate at 7-ELEVEN, Bay Street, Toronto, ON September, 2015 – January, 2016

Provide prompt, efficient and courteous customer service. Maintain a clean, customer friendly environment

Ring customer sales on an electronic cash register. Receive cash from customers and give correct change

Perform all regular cleaning activities and additional tasks that are included on the daily job assignments

Follow the forecast, order and stock merchandise throughout the store

Customer Support Assistant at Humber Computers and Electronics, Lakeshore, Toronto

October, 2014 – July, 2015

Providing various customers, support and advise over the phone, in-store and online

Keeping track of all incoming customer queries over the phone and online

Assisting customers to meet their needs in various computer/laptop repairing services guiding them to the particular department. Providing customer support in scanning, faxing, photo-copying

Ensuring complete customer satisfaction keeping a record of customer feedback

Human Resource Officer at LINK ABROAD Immigration Services, Kolkata, India August, 2008- July, 2014

Supported the smooth operations by supervising staffs, planning, organizing and implementing administrative activities including training them according to the organisation’s needs. Supervising Onboarding and Off boarding

Heading my recruiting team for six years in seeking, interviewing and assessing candidates for advertised position. Conducting all reference checks on behalf of my organization

Solely liable for developing strategies for recruiting purposes that focused on contracting an able employee workforce using various advertising mediums including newspaper or magazine ads, job or career fairs, online recruitment portals, internet forums, social media and other sources

Handling all kinds of communication including candidate submittals, job orders

Provided orientation and training to employees, counselling and disciplining them, initiating and enforcing new strategies maintaining the policies and procedures

Started a project to recruit suitable candidates for job oriented courses in USA, UK and Australia

Two years of experience in counselling students to take up courses in colleges abroad

Would get staff feedbacks by communicating and solving any grievances that came forward

Recruiting IT professionals, Health Professionals, Chefs, Industrial workers, Construction workers, Engineers

Provided training to candidates moving abroad initially

Handling all documentations including filing a visa and processing it till the end

Supervising all accounting activities

Store Manager, KHADIMS RETAILS (A Shoe Company in East India), Kolkata, India 2006-2008

Reconciliation of Bill entries in the accounting software against cash received and Reconciliation of stock against sales and Managing re-order level

People Management working with a team of 24 sales staff. Maintaining store staffs by selecting, recruiting, orienting and training employees

Ensured availability of merchandise and services by approving Orders as per requirement and maintaining inventories

Doing Pay Role calculating the monthly incentives on sales per individual relating to their hours worked

Business Relationship Manager, Customer Support, BMA WEALTH CREATORS, Kolkata, India 2004-2005

Maintaining complete and accurate customer correspondence data

Identify and develop problem solving methodologies to resolve customer issues

Team Management – Team of 10 people. Guided and trained them to deliver products/services that meet or exceed the customer requirements. Working in a tight deadlines meeting sale targets

Working with various Insurance companies like TATA AIG, BIRLA SUNLIFE INSURANCE, RELIANCE

Administrative Assistant at LUX INDUSTRIES LTD., Kolkata, India 2003-2004

Maintaining Records and Files. Filing, scanning, faxing as well as typing specific documentations

Responsible for co-ordinating incoming and outgoing mails. Attending multiple phone calls and routing them

Receiving and despatching documents and any parcels. Occasionally worked on special projects

ALL REFERENCES ARE AVAILABLE ON REQUEST

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