Nassib Takieddine

Email: acxvn5@r.postjobfree.com

Mobile : +974-********

Career Objective

I am seeking a senior position in the area of Relationship Management within a financial organization where I can continue to expand on my existing experience while contributing to the organization’s goal and targets. Professional Experience

I come with 10 year experience in the Retail Banking Industry through which I maintained my dedication to exceed both client’s expectations and the team’s targets. Working in different departments helped me to diversify my experience and expand my personal and professional skills.

January 2015 – till present The Commercial Bank (Q.S.C.) Team Leader - Client Relationship Manage r (Retai l Banking)

Looking after a portfolio of 70 clients of HNWI and maximizing business potential from each in terms of liabilities and assets (mortgage finance being the main target for assets)

Provide quality customer service, including interacting with customers, and effectively handling customer complaints

Act as the conduit between senior management and team

Allocate tasks and sales opportunities for the team

Ensure the performance of the team is of high standard

Conduct a strategy for bringing new business opportunities

Discover training needs and provide coaching

Communicate clear instructions to team members

Manage the flow of day-to-day operations

Create reports to update the Head of department

Encourage creativity and risk-taking

January 2011 – December 2014 The Commercial Bank (Q.S.C.) Client Relationship Manager (Retail Banking)

In this role, I have supported the bank to develop business relationships with clients, as well as exceed annual income targets and ensure growth of client portfolio. Responsibilities included:

Developing long-term relationships with customers to maximize sales opportunities.

Acknowledging customers promptly and treating them in a courteous manner.

Researching information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information.

Maintaining a strong working knowledge of client portfolios

Resolving customers’ queries within agreed authority

Producing file notes after any client meeting, summarizing any additional actions required, including follow-up calls

Identifying affluent prospects within the relevant area, from referrals and using market knowledge to acquire new clients.

Ensuring compliance with legal requirements, industry regulations, organizational policies and professional codes.

Key Contributions

Contributed to the development of new products and services, based on customer feedback.

Designed an in-house program course in "selling skills".

Conducted trainings for junior front desk staff. 1/2

April 2006 – December 2010 The Commercial Bank (Q.S.C.) Customer Service Agent (Retail Banking) - Contact Center Agent, Support and Inbound Division (Part-Time)

Relationship marketing activities to counsel and advise customers on all aspects of the banks full range of retail products and services, and identifying opportunities for cross selling.

Increasing sales by effective evaluation of client needs and regular follow up of outstanding issues

Engaging in innovative direct marketing activities when introducing special short term promotions.

Introducing and educating customers to the banks electronic service channels.

Providing first class customer service tele-marketing; handling all transactions based requests in an accurate, secure and professional manner; and managing customer queries and complaints.

Answering customer calls to provide card activations. Certificates and Achievements

Omega level 2 certification 2014

Top retail achiever in Sadara department for the year 2014 - Recognized by the CEO and EGM, Retail Banking

Retail Achievers Award H1 2014 – Recognized by the CEO and EGM, Retail Banking.

Certificate of Appreciation for the support to training Commercial Bank Staff 2014 – Recognized by the CEO

Star sales performer for Q1 2014 - Recognized by AGM, Head of Sadara Wealth Management

Top sales performer for credit cards for the Q1 2014 - Recognized by AGM, Head of Sadara Wealth Management

Recognized by EGM, Head of Retail Banking for contributing in the Deposit Campaign for year 2014

Recognized for contributing in designing and conducting an in-house course and training

Outstanding Business Performance and Winning Team Member of the Sadara Sales Booster Competition for year 2011 - Recognized by the GCEO and EGM of Retail Banking.

Outstanding Achievement in the Dividends Distribution Exercise for 2009 - Recognized by the CEO.

Letter of Appreciation on behalf of Commercial bank Management for the efforts, team work and outstanding sales performance for the year 2008

Letter of Appreciation for the outstanding efforts and contribution in acquiring fresh funds in year 2007 Skills

My core strengths include:

Reliable with strong customer service ethic

Work well in a team setting

Strong negotiation skills, decision making skills and the ability to take the lead

Proactive and highly self-motivated

Educational Qualifications

2002 - 2005 Notre Dame University (Lebanon)

Bachelor of Computer Science

1999 - 2001 International School of Choueifat (Lebanon) Official Baccalaureate II Degree in Mathematics

Languages

English and Arabic: fluent in speaking and writing Personal Details

Nationality: Lebanese

Date of Birth: 26/03/1983

Marital Status: Single

References Available Upon Request.

2/2

Contact this candidate