Joanne M.Swan

**** ******* ****

Portsmouth,VA **703

757-***-****

JoanneSwan57@yahoo. com

Objective: A career position in the hospitality/food service industry, which will utilize my guest service and management experience

Experience: Kroger Food Virginia Beach,VA

Wine & Beer Department Manager 2005 - 2015

Ordered and maintained wine and beer inventories

Developed sales advertisements and displays by utilizing seasonal and corporate sales strategies

Managed growler station and a staff of two

Provided superior guest service

Coordinated new product arrival with guests'

Assisted store management with wine events and merchandising

Increased wine and beer sales by procuring buy ins that offered increased store profit margin

Aramark-Ford Motor Company Production Plant Norfolk,VA

Operations Manager 2002 - 2005

Managed the preparation and service of food and refreshments

Estimated food and production sales for production plant on a daily basis

Ordered and maintained inventory in accordance with budget

Implemented sanitation requirements with adherence to rules,policies and procedures

Assisted director with the operations of off-site kitchen management

Developed monthly menus,new menu offerings and daily specials

Detailed knowledge of Aramark and the Food & Beverage Workers Union Local 32 policies and practices

Cared for parent Fair Oaks,VA

1997 - 2002

Holiday Inn Fair Oaks,VA

Restaurant Manager 1995 - 1997

Managed the operations of the Red Moon Steakhouse

Supervised and scheduled a staff of twenty for front and back of the house operations

Coordinated and assisted in large catering events

Oversaw operations and guest services for a 316 guest room hotel

Participated in management and accounting conferences

Ensured the preparation and presentation of foods according to the Holiday Inn standards

Earned the Quarterly Management Award in January and August 1996

Education: ATI Career Institute Falls Church,VA

Executive Chef Certification 1996-1998

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