Lori Kilpatrick

***F, **** Lakeview Drive SW

Calgary, Alberta

T3E 6L5

587-***-****

acxvl7@r.postjobfree.com

Skills Summary

** ***** ********** ********* ********* customer service

4 years experience in health care, with the emphasis being customer service and patient care

Exceptional communication skills and support to peers, senior management, health care providers and patients

Able to work independently, as well as in a team environment

Basic office equipment skills

Experience with ALTA PACS, Netcare and Promedicus booking system

Accurate data entry and keyboarding skills

Capable of managing complex multiline telephone systems

Proficient in booking medical appointments for patients and health care providers

Strong problem solving and trouble shooting skills

Knowledge of and able to adhere to Alberta Health Services policies, procedures and confidentiality

Confident medical terminology

Highly motivated and eager to learn new skills and gain more knowledge

Work Experience

Booking Co-ordinator/Team Leader

RCA Diagnostics (Mayfair Diagnostics)

Calgary, Alberta

July 2012 - December 2015

Shift Manager/Server

Grogs Pub and Grill

Northville, Ontario

April 2008 - May 2012

Shift Manager/Server

Aunt Gussie's Restaurant

Grand Bend, Ontario

May 2004 - April 2008

Education

Sir Winston Churchill Senior High School

Calgary, Alberta

June 1994

Special Interests

Volunteer

Veterans Food Bank

February 2016 - Present

References Available upon request

Regards,

Lori C. Kilpatrick

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