IVAN CHAVIRA

**** * *** **, *** VALLE, TX *****

Cell: 512-***-****

acxvl5@r.postjobfree.com

Career Objectives

Customer Service Representative with over 8 years of experience in enhancing customer service across in various industries in other languages ( Spanish ). Seeking to take next career step with a respected organization dedicated to delivering world class service and enhancing customer service satisfaction. Dedication and the ability to improve customer service interactions and outcomes. The ability to manage large amounts of accounts and calls without compromising service or quality.

Core Qualifications

Extensive Customer Service Experience

Sales- Inbound and Outbound

Conflict Resolution and De-escalation

Team leadership

Account Management

Fluently Bilingual

Highly Proficient in Windows 7, Microsoft Office

Willing to Work Overtime, Weekends, Holidays

Perfect Attendance

Zero Tardiness and Absences

Professional Experience

Customer Service Welder

FSL, El Paso, TX 2011-2016

Direct team of 5 to achieve customer service satisfaction, successfully process accounts and projects in the welding Industry.

Training of Customer Service to staff to further company goals and sustain high customer service benchmarks.

Manage monthly customer service and shipping, evaluate errors, rates, customer complaints and Develop, implement, and update best practices to streamline operations, enhance customer service and quality of product and service.

Strengthen relationships with key internal staff across shipping, manufacturing, and quality assurance to optimize customer service processes and procedures.

Perfect Attendance, Zero tardiness and absences.

Work weekends and holidays and overtime.

Seccion Amarilla, El Paso, Texas

Account Executive

Aug 01, 2009 - Jan 03, 2011

Part of a Highly effect team of Customer Service and Sales who achieve weekly goals in sales in marketing for new company’s reaching to new customers.

Help Design Web sites for starting company’s, helping the new company’s reach there marketing goals giving them new and bright ideas to reach for new customers.

Starting and creating new and effective ways to sale marketing advertisements for the Yellow Pages.

Strengthen relationships with all staff in the company, team work is the key for success.

Evaluating errors made by company and finding new ways to avoid errors and enhance customer service in every way possible.

Calling new potential customers by phone in greeting them warmly and offering exciting new ways they could become more successful with the company’s marketing.

Perfect Attendance

Work Overtime, Weekends and Holidays

APFELBAUM INDUSTRIAL

Jan 05, 2005 - July 18, 2009

Customer Service/ Sales Agent

Dialed up to 50 new clients company’s for sales of Industrial equipment offer by the company.

Customer Service for Industrial clients all over the United States and Mexico and Venezuela.

Start from beginning to end Industrial Bids for Oil company’s and submit best prices and best time of delivery and best quality assurance

Reviewing equipment had all specifications the bid required including ISO9000 and UL Certifications.

Translated sales and customer service documents from Spanish to English

Send Invoices and request for quotes for Industrial bids

Perfect Attendance, Work overtime and Holidays

GARCIA ASSOCIATES

Feb 1, 2002 - Dec 28, 2004

Customer Service and Sales Representative

Customer Service representative for Bilingual Accounting firm

Administrative Assistance for accountant helping in all areas of need.

Inbound and Outbound calling to customers and new potential customers.

Organizing schedules for accountant

Reaching out to new potential customers for accounting firm

Marketing and advertising good quality customer service of accounting firm.

Second Launguages

Spanish - Excellent ( Read Write Speak )

Certifications

Certified Welder in Pipe 6G, MIG 4G, TIG 2F, Plate 4G

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