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Customer Service Medical

Location:
Phoenix, AZ
Posted:
December 13, 2016

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Resume:

BRANDON D. ANDERSON, RPT (AMT)

**** *. ******* **** *******, AZ 85043 602-***-**** acxvjk@r.postjobfree.com

PROFILE

Dedicated with high attention to detail, strong customer service, and problem-solving skills. Effective communicator with strong ability to use tact and diplomacy appropriate to situation. Impressive ability to maintain working relationships with a diverse population of administrators, faculty, staff, students and members of the public.

CERTIFICATIONS

Certified, Registered Phlebotomist

American Medical Technologists

QUALIFICATIONS

Skillful and precise in all facets of phlebotomy including collecting, preparing and storing blood samples; and verifying medical records.

Extensively experienced in Hospital, Patient Service Center and Long-Term Care settings

Excellent Patient-Relations; Known for having a gentle touch and the ability to alleviate patient anxieties

TECHNICAL SKILLS

Clinical Hematology – CBC Differentials, D-Dimer Testing, Blood Smears, ESR’s, Hematocrit/Hemoglobin

Clinical Immunohematology – ABO Typing & Screening, Crossmatching, Antibody Paneling

Clinical Microbiology - Gram Staining, C/S, Susceptibility, Inhibition, Anaerobic Isolation

Clinical Chemistry – Serial Dilutions, Spectrophotometry, Chromatography

PROFESSIONAL EXPERIENCE

Sonora Quest Laboratories/Banner Health June 2011 – Present

Phlebotomy Technician IV - Team Lead

Oversee the day-to-day operations of the Patient Service Center

Proper entry and verification of patient demographics as appropriate

Collect biological specimens from all serviced age groups using various venipuncture techniques including newborns, toddlers, geriatrics, and difficult patients

Blueprint for Wellness® Biometric Health screenings

Quest Diagnostics DOT and non-DOT Urine Drug Screens

LabOne Insurance Screenings

Maintain current inventory of supplies, and equipment

Maintain records and prepare reports as required

Perform daily, weekly, and monthly facility audits

Interact with co-workers with an emphasis on teamwork and a focus on customer service

Represent the facility in meetings and task forces as required

Resolve basic service issues as necessary

Maintains and enforces appropriate safety policies and procedures as required by good laboratory practice and to maintain compliance with all regulatory agencies

Use management skills in utilizing personnel, supplies and equipment, organize work and recognize and correct misuse of time

Keep knowledge base current by reading medical journals, texts and technical bulletins

Appropriately adapt to accommodate the unique physical, psychosocial, cultural, age specific and other developmental needs of each patient

Assist the Supervisor in maintaining the PSC budget to include monthly analysis and variance reporting on expense detail

DeVry University April 2009 – November 2011

Laboratory Assistant

Organized, prepared and supplied equipment, reagents and materials used for teaching laboratories including course type setups for chemistry, biochemistry, general biology, microbiology, anatomy/physiology, clinical hematology, clinical immunohematology, clinical microbiology, clinical chemistry and molecular biology

Developed and implemented safety practices to insure the safe storage, handling and disposal of hazardous materials, maintain records and prepare reports as required

Maintained current inventory and records of chemicals, supplies, and equipment

Contacted vendors for specific information on equipment and supplies, monitor orders and verify condition

Analyzed and interpreted data

Cultivated and prepared chemical reagents, microbial media and cultures

Maintained and cared for preserved animal and plant specimens

Efficiently processed biohazards using proper chain-of-command guidelines.

Specimen processing

Prepared materials for transport

Maintained various QA and QC records

Maintained and repair equipment and supplies and checks for effective operation and preventative maintenance

Performed daily, weekly, and monthly equipment calibrations



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