Manager Customer Service
Resume:
SHARLEY GATHINGS
Columbus, MS *****
***********@*****.***
OBJECTIVE
To be a part of an ever growing company. To learn more and more each and every day. To be in a place where I can advance and challenge myself on every task.
SKILLS & ABILITIES
I am dependable, able to keep focus in high pace work demands. I have learned to become a good listener, and yet while being a strong leader I can also follow. I am able to slow down and teach others what I know as well as learn from them.
EXPERIENCE
STORE MANAGER - DOLLAR GENERAL
Feb 2016 to Oct 2016
As a Store Manager my responsibilities consist of inventory control, shrink provision, customer scheduling, and P&L knowledge. I am also responsible for store standards and being seasonally correct with plan-o-grams. I have to ensure that the store is customer ready at all times. I use CCTV to observe and correct any training issues with my employees or to assist with customer issues.
ASSISTANT MANAGER - WAL-MART STORES INC.
May 2004 to Jan 2016
As an Assistant Manager my responsibilities consisted of inventory control, shrink provision, customer scheduling, and P&L knowledge. I was responsible for store standards and handling most of the customer issues. I supervised anywhere from 75 to 100 people at a time.
92A – UNITED STATES ARMY RESERVES
Oct 2001 to July 2005
As a 92A (logistic and supply) my responsibilities consisted of inventory control, maintenance on vehicles.
Inspector – Sanderson Plumbing
June 1999 to Jan 2001
As an Inspector my responsibilities consisted of checking the quality of the products that came off the line and sending back the bad ones.
CASHIER AND BAGGER - KROGER STORES INC.
July 1997- May 1999
As a cashier it was my responsibility to smile and greet customers and give them a speedy checkout. As a Bagger it was my responsible for bagging the items and taking it out to their cars.
EDUCATION
COLUMBUS HIGH SCHOOL, COLUMBUS MS 39702
HIGH SCHOOL DIMPOLMA
I was in the National Honor Society.
EAST MISSISSIPPI COMMUINTY COLLEGE
Business Administration
Aug 2003 to June2004
Attend for associate degree didn’t complete.
SOUTH UNIVERSITY ONLINE
Bachelor in Business Administration
May 2015 to Present
COMMUNICATION
I conduct 10 to 15 meetings with my hourly supervisors to inform them of any current changes that have occurred. I conducted scheduled hour meetings once a month with our hourly employees to make sure I can address any issues and keep them all current on changes in polices and store standards.
LEADERSHIP
I showed leadership while conducting potential new hires with training material and examples of what may occur in the position they interview for. Also, in the termination of employees I address every issue at hand to ensure that the employee knew the reason for the termination. I push customer service the leadership by putting customers first and ensuring my hourly supervisors and employees did the same.
REFERENCES
BRETT KING, DISTRICT MANGER
DOLLAR GENERAL
CHIMERE GANDY, ASSISANT MANAGER
WAL- MART STORES INC.
CODY PARKER, MANAGER
HARVEY’S
CORRETTA LANE, AUTO CARE MANAGER
WAL-MART STORES INC.
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