SUDESHNA SARKAR

+91-900******* acxvin@r.postjobfree.com Kolkata

SUMMARY

12+ years’ experience in Secretarial, Sales coordination, Customer service in post-sales

Well versed with different ERP tools such as SAP, Maarsmann

Deep understanding of Chemical industry products and key processes

Excellent communication skills and individual contributor

Can perform in extreme pressure

Good team member and coordinate well with others

COMPUTER LITERACY

ERP Package:

SAP-version 4.7-S&D, MM module

ERP Package:

Maarsmann – Achieved Class A certification

Application Software:

MS Office-Swift Foundation-NIIT-1998

WORK EXPERIENCE

April’16 – Till Date Sales Coordinator in Plastic Chemical manufacturing company

Processing of sales orders from customers & dispatch of orders

Dispatch of orders after credit check & approval from higher management

Following up container dispatches from factory to go down & to the party

Intra company Stock transfer of material

Daily Stock Report (inward & outward stocks)

Payment of transport freight bills

New Customer Code Creation & Updating in the system

Dispatch of Free Sample for trials to local & outstation customers

General Administration of the office, Handing over New Joining Documents to new employees & their Bank Accounts

Mar’12 – April’16 Sales Coordinator in Chemical Trading House in Kolkata

Daily follow up dispatch of purchase orders from principles for direct orders & E1 sale purchase orders

Follow up transporters for dispatch of material to customers and godown

Negotiation of freight rate with transporters and maintain record of the same

Payment of outstanding dues of principle suppliers on due date

Follow up of E1 forms from principles

Processing of transporter bills

Transit Bills of E1 sale orders

Maintenance of customer dues & outstanding in party ledger

Apr’03 – Oct’10:- Stahl India Private Limited

Worked as Assistant Customer Service profile in Stahl India Private Limited (Holland Based MNC) located at Chennai. The company deals with chemicals in five divisions – (Leather Finish/Shoe finish/Perm thane/ Color & Tanning products).

Nature of Work:-

Sales order promising & Processing-Receive orders provide from customers, promise dispatch dates, release customer orders, dispatch (Delivery Challan -Invoicing) and shipping. Acknowledge all orders as required and ensure customers are kept informed of any changes against any order (i.e.) products availability.

Identify and advise demand of any abnormal demand and potential orders, actively support the sales functions with information as required. On receipt of abnormal demand order, to co-ordinate with demand planner/customer for revised promised date and simultaneously communicate to Sales Team.

Customer complaints – (both Commercial & Technical) are logged through correct system and actively progressed and processed with Chief Financial Officer/ Head of Operations/Managing Director/Technical Sales Managers

Price Fixation – Getting prices from MD/CFO/TSM for dealers / direct customers and then circulating prices to the dealers/direst customers. New Product details are given to the customer along price and pack size.

Payment Collection – Responsible for regular follow-up with dealers and direct customers for payment, discuss with CFO on day-to-day basis on payment terms. Also chase for C forms, ARE 3 forms from customers. Interacting with accounts department for making receipt entries/commission/price entry in the system/credit or debit notes.

Warehouse Dispatches - Stock Transfer of manufactured and traded products to our warehouses at Kanpur and Kolkata, receiving in the system and sales and dispatches from these warehouses. Circulation of monthly sales report of respective division, warehouses etc.,

Having working experience in SAP 4.7 versions – module S&D (Sales and Distribution) and MM for raising stock transfer purchase orders.

Participate in monthly consensus meetings with sales and operations as appropriate – Customer Service OTIF & Complaints.

Obtain & provide TDS & MSDS of new products from different divisions and provide to the customers and maintain database of MSDS of all current products.

Apr’03 to March’04: Secretary to Technical Sales Manager in Technical Department

All correspondence pertaining to sales, new products, technical, commercial for Technical Department.

In-Charge of sample stock maintenance, placing orders for customers and dispatching, regular maintenance of monthly dispatch of samples to the customers in the database.

Preparation of monthly sales-forecast per month, handling customer complaints and queries and coordinating with the technical team for the complaints

Maintenance of Safety Data Sheets for different products and distributing as and when required to the customers.

Aug’01 to March’02: - Trust line Capital Finance Limited -

Worked as Junior Officer-Coordination in Public Limited Company in Finance & Cement Division

Nature of Work:-

Daily preparation of Cheque Deposit Collection statement. Updating of cheque deposit collection, regular feeding in cash discount, and daily updating of invoice entry. Preparation of individual stockiest collection statement, preparation of confirmation letters on receiving of invoices, regular preparation of dispatch (tonnage) details. Generation of monthly vehicles reports.

Handling office correspondences, attending calls, sending and receiving e-mails, faxes. Regular correspondence with our regional branch office, stockiest for the inventory of dispatch details, collection of cash discount for stockiest, monthly consolidation of stockiest in southern region.

July’00 to June’01:- Fine Art Garments-Chennai-Personal Secretary to M.D.

Nature of Work:-

All administrative jobs and information required by M.D., sending and receiving faxes and e-mails, assisting M.D, in organizing meetings with buyers, sending call letters for interviews and other general correspondence. Handling incoming and outgoing courier of the courier department.

June’99 to June’00:-Ford India Limited-Chennai-Secretarial Trainee in Training Department-H.R.

Nature of Work:-

Tracking of training needs programs from the entire FIL department. Monthly consolidation of training programs (Workshop and Participant Logistics),Preparation of presentation materials for training programs in PowerPoint, Maintaining and updating training records in database, generation of monthly and weekly reports from Access and Excel database, Submission of monthly training reports to HR department.

Assisting the training team in all administrative functions (attending calls, booking of LCD & OHP, TV & VCR, training hall etc.).Managing petty cash bills & voucher payment and submission of accounts of training department to finance department.

EDUCATION

Master of Public Administration (Hons.) – 1997-1999

Anna Adarsh College for Women, Madras University

Bachelors of English Literature (Hons.) – 1994-1997

Anna Adarsh College for Women, Madras University

Languages Known: - English, Hindi, Bengali and Tamil.

Joining Time: - Immediate after receiving confirmed appointment letter.

Reference: - Mr. Aaron Dhanaseelan – Technical Sales Manager - Stahl India Private Limited –

Mobile # 984*******.

Contact this candidate