HIEU NGUYEN TRUNG

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Sukhumvit Soi, Sukhumvit 101/1, Sukhumvit Road, Bang Chak Subdistrict, Phra Khanong District, 10260, Bangkok, Thailand O B J E C T I V E S

Energetic and passionate professional experienced in sales management in the tourism and hospitality industry. I am a conscientious person who works hard and pays attention to details. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. With six years working in hospitality Industry, especially experienced in roles as services consultant, client relation, business development, sales executive, sales manager... I recognize that it is so valuable on the way developing my work. In career, the challenge will never stop and it would be excited for me to join into and be happy to lift me up in higher level. At the present, I am seeking a new career opportunity in Bangkok where the highest achievement begins Q U A L I F I CA T I ON S

La Trobe Un ive rs it y

Bachelor of Business Administration 2010

Pe a rson BTEC

Diploma in Hospitality Management (Pearson BTEC Level 4 HNC) 2014 Sa le s Exc e l le nc e Ins t it u t e ( SEI ) As ia Certification - SalesPRO Conference 2014

acxvfq@r.postjobfree.com

+669********

NGUYEN TRUNG HIEU HOSPITALITY RESUME

CONFIDENTIALITY AND PRIVACY Page 2

E M P L OYM E N T H I S TO R Y

Accoun t Manager La Cas a Han oi [ 4* Condo te l ] MAR 2015 – SEP 2016

Manage sales activities and event in line with the annual sales and marketing plan and to achieve/exceed targets

• Monitor competitors activities and assist in marketing intelligence

• Develop and maintain a regular pattern of sales calls, meeting with principals of target market

• Maintain and develop relationships with existing customers in person and via telephone calls and emails

• Expand new business/ customers to generate new revenue/ income

• Cooperate with Marketing/ F&B/ Banquet team to maximum all sales options and achieve common targets

• Propose sales plans/ strategy in line with other depts./ HODs in the future

• Promote condotel's facilities and services through all sales/ marketing channels

• Ensure all websites booking (OTAs) are maintained up-to-date (photos, condotel facilities).

• Training hotel personnel are competent in the use of all systems (PMS, OTAs extra- net).

• Assess and update sales and marketing data

Seni or Sal es & Mar ket ing Execu t i ve Ros e Gard en Res idences [ 4* Condo te l ]

JAN 2014 – MAR 2015

Build business by identifying and selling products/ services to potential customers & maintaining relationships with customers

Identify business opportunities by identifying prospects and evaluating their position in the market, researching and analyzing sales options Maintain and develop relationships with existing customers in person and via telephone calls & emails

Cold call to arrange meetings with potential customers to prospect for new business Convert all opportunities/ prospects to Sales and support the revenue generation Review own Sales performance monthly; aim to meet or exceed the Sales targets. Ensure all websites booking (OTAs) are maintained up-to-date (photos, condotel facilities).

Training hotel personnel are competent in the use of all systems (PMS, OTAs extra- net).

Implement the researches of market pricing.

Prepare weekly sales reports by collecting, analyzing and summarizing information Attend Sales team meeting weekly and sharing market intelligence Sal es Manager San ta Han oi Ho te l [ 3* Ho te l ] DEC 2012 – JAN 2014

In charge of sales planning & strategy for the hotel. Achieve sales objectives and goals as set by the general management. NGUYEN TRUNG HIEU HOSPITALITY RESUME

CONFIDENTIALITY AND PRIVACY Page 3

Monitor monthly results and performance of the sales department. Propose promotion programs/packages to increase sales of rooms and revenue Constantly motivating the sales team to hit their targets and ensure the profitability of the company.

As s is tant Tra ining Man ager Accor Adv ant age P lus OCT 2010 – DEC 2012

This business unit (Allegiance Marketing) oversee the sale and management of the Accor Hotel loyalty membership card called Advantage Plus which is accepted at over 600 Accor Hotels throughout the Asia Pacific region. The Accor Advantage Plus Hotel Membership gives Hotel Discounts up to 60% on Accommodation including a complimentary FREE night, Hotel Dining Discounts of up to 50% & discounts on over 140 Advantage Plus Xtra partner activities across the region. Allegiance Marketing part of the Accor Hotel Group operates Advantage Plus sales offices across Australia, New Zealand, Indonesia, Malaysia, Singapore, Philippines, Thailand, Vietnam, Fiji, India & China

General mission and Responsibilities

The Training of "Tele-Sales Consultant" looks after all market segments to maximize Accor hotels revenue all sales opportunities by selling accommodation and membership cards under Accor hotels trade mark.

K E Y S K I L L S

Highly competitive and goal driven sales

professional

Versatile skill set with experience in

customer service, sales and handling

objections

Strong management skills, analytical,

problem solving skills

Can quickly adapt to the fast changing

environment

Negotiation

Interpersonal and Communication

Microsoft Office

Computer Applications

Living online applications

Active, pro-active, initiative

Result-driven, detail-oriented,

flexible with passion to learn

Self-motivated

L A N G U A G E S

Languages

Spoken

Written

Vietnamese [ Native ] 10 10

English [ Professional working proficiency ] 8 8

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