Customer Service Sales

Diane M. Johnson

*** * ***** ***** ****

Marionville, Missouri 65705

417-***-**** (cell)

************@*******.***

OBJECTIVE

To obtain a Paralegal Assistant position that will utilize my skills, education and training in an environment that promotes professional development.

ABILITIES

Professional, efficient, accurate and detail oriented

Strong written and verbal skills, customer service skills

Knowledge and use of all general office equipment

Knowledge and use of multiple software: Microsoft Word, Internet Explorer, Word

West law, Family Law, Bankruptcy, Employment Law, Computer and general legal research

Perfect, Microsoft Excel

Typing 50 WPM

EDUCATION

Vatterott College Springfield, Missouri

Legal Assistant Diploma Graduated October 2010

Studies: Civil Interviewing, Civil Litigation, Criminal Law, Keyboarding, Legal Research, Paralegal Ethics, Participated in a Mock Trial, Quick Filing, Business Math, Office Procedure, Business Law and Ethics, Legal transcription, English Composition I, Intro to Paralegal

AWARDS & CERTIFICATIONS

Director's List 4.0 GPA (3 times)

WORK EXPERIENCE

Wyndham Vacation Resorts Springfield Missouri

Telesales Representative Aug. 2007-March 2009

Cold called past hotel guests with discounted getaways for the purposes of timeshare sales. Consistently number one in sales volume and revenue. Named Best of the Best in sales for 2008. March Madness Champion, outsold entire call center (300+ reps) in the month of March 2008.

Hotel Wisconsin Milwaukee, Wisconsin

Front Desk Reservationist Sept. 1998-Nov. 2006

Handled face-to-face, telephone and online reservations for a 200+ room hotel.

Gedlin & Gedlin, S.C. Milwaukee, Wisconsin

Receptionist May-August 1998

Answered multi-line phone system, scheduled clients, filing, created client files for sole proprietorship law firm.

References available upon request

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