Virtual Assistant - Home based
Resume:
E EVANGELINE L. DE GUZMAN
Barangay Rizal Makati City
Mobile Number: +63920.218.5752
Email Address: acxvdv@r.postjobfree.com:acxvdv@r.postjobfree.com
mailto:acxvdv@r.postjobfree.com
mailto:acxvdv@r.postjobfree.com
mailto:acxvdv@r.postjobfree.com
EXPERIENCE
Hannan Accounting & Taxation Services
Suite 414, #5 Celebration Drive
Bella Vista NSW
Australia 2153
Virtual Executive Assistant/Freelancer Home-based
December 2014 – Present
oManages contact lists and CRM
oMaintains a calendar and set up meetings
oTakes transcription and handle correspondence
oSends out requested information to customers
oHandles client inquiries by phone or e-mail
Patrick Queally
Client Care Representative/Freelancer Home-based
October 2015 – Present
oOutbound phone calls (appointment setting)
oMaintains a calendar and set up meetings
oCreate events (social media management)
oSends out requested information to customers
PointQA
Los Angeles, California
Calibrator / QA / Freelance Recruiter - Home-based
September 2015 – May 2016
oHandles 1 account (web compliance) with several numbers of QAs.
oConducts training for incoming new QAs
oReports directly to the Operations Manager
oConducts calibration for all QAs under my roster.
oConducts interviews and screening of applicants
Royal Lepage Team Realty
Ottawa, Canada
Appointment Setter - Home-based
June 2015 - August 2015
oSetting up appointments with clients selling their properties.
Tactical Business Services, Phils.
Ortigas Center Pasig City
Team Manager
March 2012 – October 2014
oProvides direct marketing and sales support to restaurants in Australia. Manages, help generate and qualify as well as process online orders.
oResponsible for maintaining customer relationship with their favorite restaurants.
oMaintains revenue goals and KPI required by our client for possible ramp up.
oManages more than 20 agents who handles & process all orders placed online.
oDirectly reports to client for daily KPIs and other requirements.
Freelance BPO/Call Center Consultant
June 2011 – March 2012
oBroker for Call Center/BPO accounts/campaigns.
oFull set-up for small to medium players for BPO business.
oConducts Training & Development projects for BPO's account (Product/Sales Training)
Island Logic, Inc.
Tordesillas Street Salcedo Village
Makati City
Team Manager
November 2010 – May 2011
oTo plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. Also define the project’s objectives and oversee quality control throughout its life cycle.
E-Technologies Corporation
#21 EDSA Guadalupe Nuevo, Makati City
Senior Quality Assurance Officer
May 2007– November 2009
Monitors Quality Assurance Department/Associates.
Screens Third Party Verification recordings for Quality Control.
Issues monitoring/coaching reports used by Operations supervisors for coaching.
Calls prospective clients for client services (campaigns/accounts)
Handles & supervises customer service representatives for different accounts.
Conducts sales & product training.
Basic set-up for 25 seats networking & V.O.I.P settings.
Reports directly to the C.E.O & C.O.O. of the company.
Coordinates with other department such as production, accounting, training & admin department.
Personally handles business transactions in behalf of the C.E.O & C.O.O.
Far East Business Process Outsourcing, Corp.
10th Floor Unit 1001 LPL Manor Bldg.
Leviste Street Salcedo Village Makati City
Telephone Sales Representative/Quality Assurance Associate
September 2006 – April 2007
Sets appointment for loan analysis.
Deals with mortgage owners and analyses program.
Monitors & validates sales for quality assurance.
TELE-CENTER INC.
5th Level SM City Manila Arroceros St. Ermita, Manila
Quality Assurance Associate
May 2005 – April 2006
Monitors agent sales calls for quality assurance.
Screens Third Party Verification recordings for Quality Control.
Issues monitoring/coaching reports used by Operations supervisors for coaching.
Telephone Sales Representative
November 2004 to May 2005
Handles outbound calls for sales (B2B Energy Campaign).
E-PACIFIC GLOBAL CONTACT CENTER
17th Floor Orient Square Bldg. Emerald Avenue Ortigas Center, Pasig City
Call Center Representative
December 2003 to February 2004
Handles outbound calls for sales (B2B and B2C).
ARANETA TECHNOLOGIES, INC.
4560 A.P. Reyes Avenue Makati City
Sales Administrative Officer
October 2001 to January 2003
Issues product quotations to clients.
Does follow up pending sales clients.
Monitors all projects under the supervision of project engineers.
Files documents.
CONCEPCION CARRIER AIRCONDITIONING COMPANY
Km 20 East Service Road Sucat, Parañaque
Customer Care Representative
January 2001 to October 2001
Handles calls from customers and dispatch to service.
CITICALL CENTER
G/F CSP Building EDSA Mandaluyong City
Telemarketer
January 2000 to January 2001
Handles Inbound & Outbound calls (Credit Cards and Lead Generation).
ASIAN CALL CENTER SOLUTIONS
7/F Jacinta Building 2 EDSA Guadalupe Makati City
Customer Care Representative
October 1999 to January 2000
Handles inbound and outbound calls for service (Concepcion Carrier Call Center Outsource)
EDUCATIONAL ATTAINMENT:
Tertiary: AMA Computer Learning Center
1992 to 1994
Computer Systems Operations
Emilio Aguinaldo College
1990 to 1992
Bachelor of Science in Nursing
Secondary: Cagayan National High School
1986 to 1990
Primary: Nueva Vizcaya Elementary Chinese School
1979 to 1986
PERSONAL DATA:
Nickname: Vangie
Date of Birth: October 31, 1973
Place of Birth: Solano, Nueva Vizcaya
Religion: Catholic
I hereby certify that the above information is true and correct.
EVANGELINE L. DE GUZMAN
Applicant
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