Jason McIntyre

Network Technician

Memphis, TN **017

acxvd7@r.postjobfree.com

901-***-****

WORK EXPERIENCE

System Administrator

Autozone - Memphis, TN

January 2015 - Current

Responsibilities

Working with Client's third party deployment vendor in supporting:

the turn-up, test, and troubleshooting associated with converting a store from a Broadband based network to MPLS.

Remote support associated with the deployment of new data and voice infrastructure, which includes a new router, switch, and VoIP handsets.

Also store refresh which includes data transfer to new linux servers, access points, thin clients, network printers and wireless devices.

Conversion from on premise analog phone service to Cisco's hosted Call Manager platform.

Troubleshooting issues encountered during this rollout utilizing root-cause analysis and recommending appropriate action and escalation.

Hands on administrative experience configuring Cisco's 2901 router and 2960 switch.

Switch Configuration, Standard Access-List, and VLAN Configuration, and router configuration

Experience using Cisco Wireless Controller.

Configures and installs personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance; upgrades hardware and software to meet user needs.

Deploying new HP pc’s, installing new images, user data migration and asset management tracking.

Makes sure that user network drives are properly mapped, and troubleshoot connectivity issues to the network.

Senior I.T Technician

Pomeroy - September 2013 to January 2015

Deployed new HP PC’s and new monitors, transferred user data, Deployment software used to assist in migration (Robocopy),and asset management tracking.

Researches, configures and installs personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance, internal/external modems, etc.; upgrades hardware and software to meet user needs.

Provides training to customers in the use of their software, hardware, and phone system.

Install network servers, operating systems, and applications software.

Helpdesk/desktop support technician, providing problem management and resolution for incoming incident tickets. Assigned or opened tickets in ticket tracking software. Troubleshooting device drivers, setup, connections etc.

Senior Technician

Fujitsu - August 2012 to September 2013

Responsibilities included resolving computer hardware and software, printing, installation, word processing, email and operating systems issues. Repaired and replaced hardware including Main Boards, Memory, and HDD’s etc.

Set up equipment for 35-40 employees, including installing cables and hardware. Provides training to customers in the use of their software, hardware, and phone systems.

Acts as software and hardware support to provide technical assistance to entire distribution center. Restore data, operating systems, files, documents and drivers.

Assist technical support department in troubleshooting Product returns and after-sales support to ensure customer satisfaction. Windows 7 migration.

Team Lead/Escalation Technician

Flextronics - Memphis, TN - January 2004 to August 2012

Production Lead

Flextronics - 2010 to 2012

Responsible for 32 technician’s team, making sure all processes and procedures are implemented, running reports, reporting all data to managers, and supervisors, makes sure each individual meets daily requirements, Performed data analysis and provided recommendations to achieve 95% quality goal to continue product growth, and constantly improving customer satisfaction.

Compiled data and generated graphs to interpret results and suggest key operational improvements.

Collaborated with engineers at the new product introduction phase to develop and verify design changes.

Escalation Tech/Line Lead ((2005-2010)

Handling high priority customer units that required extreme attention

Lead the escalation team to resolve extremely difficult technical issues i.e Laptops, Desktops, network printing, email, LAN/WAN, and wireless connections. Line Lead responsibilities included the training

Mentored other technicians

Trained both internal and off-site users in repairing and resolving recurring issues making sure all processes were followed and all issues were resolved in a timely manner making sure all metrics were met, and all daily goals were being met or exceeded.

Used precision test equipment such as oscilloscopes, multi-meters

Diagnostic Technician (2004-2005)

Performing diagnosis on Apple laptops to determine the issues and the root cause of the issue i.e. hardware, software.

Repair and refurbish, format hard drives, perform level 3 diagnostics on various motherboards, and downloading and uploading software to repair laptops.

Network Technician

Hewlett Packard - Memphis, TN - February 2007 to September 2009

Responsible for supporting IT infrastructure, desktop support for Microsoft Windows, Office. Provided assistance and first level troubleshooting, maintain workstation and network hardware.

Troubleshoot networks systems and applications to identify and correct malfunctions and other operational difficulties.

Assist in updating system and network documentation. Understands and uses PC computers, including peripheral devices; Laptops and smartphones.

Perform miscellaneous job-related tasks necessary to complete performance objectives as assigned i.e.

laptop repair, desktop repair.

Repair Technician

Solectron - Memphis, TN - January 2002 to December 2003

Diagnose and repair, level 2 board diagnostics on Dell and Toshiba Laptops, desktops, and some printers. Dell/Toshiba Certified repair tech. Experience with Oracle, Windows 95/98, 2000/NT, ME, XP, and Vista Home

EDUCATION

Associate of Applied Science in Electronic Engineering Technology

ITT Technical Institute - Memphis, TN

2001 to 2003 Degree: Not Complete

CERTIFICATIONS

CCNA

March 2015 to March 2018

Cisco Certified Network Associate

ADDITIONAL INFORMATION

IT TECHNICAL SPECIALIST

Information Technology Specialist with 10+ years of combined experience in helpdesk and computer repair.

Skills include imaging, troubleshooting, remote access, Active Directory, and networking.

Extensive experience with Windows XP and Windows 7,8 and all system diagnostic tools.

Proficient in Helpdesk/desktop support, involving PC’s and network printers.

Experience managing helpdesk ticketing system and asset database for large client base.

Involved in many large-scale Windows 7 migrations and PC deployment projects, with imaging, client data transfer and business application loading.

Platforms Networking Software Microsoft Window 7, Microsoft Windows /2000/XP MacBook Pro Apple Hardware Desktops, Laptops Printers: Dell Latitude Inspiron, Cannon, HP Inkjet Cisco 2600/2800 LAN/WAN Configuration Cisco Router/Vlan Cisco Switches VPN Remote Access Wireless Access Network Connectivity Troubleshooting Connectivity

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