Resume

NORA A. ARMES

***** ******** **** ***** ****, Delaware 19970 240-***-**** acxvc5@r.postjobfree.com Provider of professional training and development programs, applying 16 years of career experience to exceptional course direction, personal and professional enrichment, and team performance. Native in English language. Available for international relocation.

Demonstrate expertise in administrative management, operations establishment and direction, system and policy development, project and program direction, quality assurance, and staff and organization satisfaction.

Provide instructional program development, course instruction, and educational support for diverse needs and goals.

Engage in industries including hospitality, technology, and energy to include engagement in international settings.

Specialize in instructional program design and execution for corporate leadership and staff.

Provide capability for instruction of English language through use of multimedia learning aids, high-impact techniques, and creative exercises.

Tailor educational approach to maintain student focus and learning through training, coaching, tutoring, and motivational programs and processes.

Align training goals with organizational mission, establish and expand key professional relationships, and direct and focus teams for optimal performance.

Prioritize and execute extensive agendas in demanding settings, realize timely and cost-efficient deliveries of concurrent projects, and maximize opportunities to increase personal value to organization, expand scope of assignment, and achieve continuous improvement.

KEY COMPETENCIES

Organizational Leadership • Strategic Planning • Administrative & Student Support • Instructional Planning Educational Standards • Needs Assessments • Analysis • Course Development & Direction • Event Planning Project Ownership • Staff & Student Development • Creative & Technical Initiatives Continuous Learning • Goal Setting • Performance Management • Benchmarking Communications • Presentations • Student Services • Corporate & Staff Relations • Decision Making • Problem Solving PROFESSIONAL EXPERIENCE

SCHOLASTIC WORLD LLC, Ocean View, Delaware 2013 - present ESLTeacher and Academic Tutor

ESL tutor for all levels of students; low, pre-intermediate and intermediate. Teaching the development of conversation skills and confidence. Grammar and pronunciation correction, instruction and learning tips are given as needed. Offer skills such as initiating conversations, asking questions of clarification and ending conversations and adapting the tutoring sessions to fit each student’s particular needs. Assist with requests for help with work on documents, presentations or preparation for interviews or tests. Having worked on several continents throughout the world, I have the best possible level of cultural understanding and adaptable etiquette, as well as communicating in an international version of English superbly fitted for non- native English individuals.

Appointed by the Board of Higher Education and Training in Copenhagen, Denmark in the role of an external examiner.

Tutor basic academic subjects for grades K – 12.

Offer private tutoring to individuals from many different cultures and in various stages of their speaking and understanding of English.

Continued...

Resume

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COPENHAGEN MARRIOTT HOTEL, Copenhagen, Denmark 2007-2013 Provider of hospitality services as part of global chain of Marriott Hotels. Training & Development Manager

Provided planning and execution of Human Resources and training programs to support achievement of corporate objectives. Facilitated training programs involving orientation and team building for staff and management of Marriott Internationals’ Scandinavian hotels through program creation, individual coaching, performance management, and benchmarking. Created talent management framework and oversaw human resources processes through policy development, staff recruitment, coaching, recognition programs, performance evaluations, discipline, and planned events and activities.

Ensured successful hotel openings through training of associates for 2 hotels in Sweden and 1 in Azerbaijan with class sizes as high as 200.

Improved staff engagement, increased talent development, boosted performance, and raised rate of staff retention through creation and execution of high-impact training programs.

Performed role of Director of Human Resources for pre-opening of 5-star JW Marriott Hotel in Baku, Azerbaijan through establishment of Human Resources Department and Training Department, staff recruitment, orientation, and training, and policy enforcement for 400 staff and contractors.

Earned Associate of the Month Award.

MARRIOTT INTERNATIONAL HEADQUARTERS, Bethesda, Maryland 2002-2007 Global provider of hospitality services.

Training Program Specialist

Supported Vice President of International Training, Organizational Development & Internal Communications through participation in development and launch of international training programs. Engaged in management of internal communications needs for company’s intranet. Provided administrative support through calendar and meeting scheduling, preparation of presentations, graphs, charts, spreadsheets, and documents for corporate distribution, and travel coordination for department. Headed multiple projects in human resources and training. Performed role of Logistics Administrator for International Crisis Committee.

Collaborated in development and roll-out of CORE training programs.

Coordinated annual Business Alignment meeting for more than 150 participants in international locations.

Developed global strategic initiatives document supporting organization’s 5 major initiatives driving company, resulting in document’s annual updating, posting on company’s intranet, use by executive committee, and distribution worldwide to General Managers at all company properties. Additional positions include Office Manager with Solipsys Corporation and Statoil Energy. EDUCATION

A.A. Business Management

CERTIFICATION

International TEFL and TESOL Certification

Certified New Hire Training

External Examiner for Tests & Exams, Vocational Higher Education, Copenhagen PROFESSIONAL TRAINING

Training for On-Property Programs Essential Skills for Supervisors & Managers Intercultural Management Foundations of Leadership Seven Habits of Highly Effective People Future Factors Pillars of Success Leading Through Change Achieving Through Learning Skill Achieving Partnership Through Managed Dialogue Getting to Yes, The Art of Negotiation Ashridge Virtual Learning Resource Centre

Resume

NORA A. ARMES Page 3 acxvc5@r.postjobfree.com

TECHNICAL SKILLS

Microsoft Office Microsoft Access Microsoft Publisher Oracle PeopleSoft

DELIVERED PRESENTATIONS

Marriott International Talent Retention, Kuwait Oil Conference Marriott International Talent Retention, L’Oreal Pharmacy Conference Presentations to hospitality students at Copenhagen Business School

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