Dale S. Ingram

727-***-****

St Petersburg FL

acxvb1@r.postjobfree.com

Objective

I am a professional with more than five years of consistent management experience in a Support Services / Operations Management capacity and more than fifteen years of experience in a Public Health and/or Clinical Laboratory including Human Resource Management and Procedures Development.

Professional Profile

AFLAC Insurance Company Present

Producer

North Carolina Department of Transportation 2013 - 2014

Charlotte, NC

Title Examiner, Customer Services Expert

Analyzed, recorded and efficiently processed title work and renewals. Worked in a busy, often chaotic office where I personally processed 40 plus transactions and handled over $16,000 in cash transactions daily. For customers whose documents were not in good order, I provided clear and concise directions for what was needed to process the request. Used DOS based information retrieval system on a daily basis and updated information in the NC State of Transportation processing system. Microsoft Office to include: Word, Excel and Outlook were used on a daily basis.

St. Joseph’s Hospital, Syracuse, NY 2010 - 2012

Phlebotomist

I worked in In-Patient Services drawing blood and verifying patient information through the Laboratory Information System produced labels. Provided compassionate and efficient care for over 30 patients daily and attended to STAT calls from the Emergency Room area. Lead worker responsibilities included scheduling nightly shift assignments, handled liaison communications being the nursing and phlebotomy team, and handled escalated patient care blood draws.

Washington State Department of Health, Seattle, WA 2005 - 2010

Support Services Supervisor

Operational Support Supervisor for the Public Health Laboratory to include: budgeting, procurement, employee hiring and training, strategic management, project management, superior internal and external customer care and service. Specific duties included but were not limited to:

*Managing the PHL Laboratory Support Service Program

*Actively and Effectively Supported the PHL Community Outreach Program

*Collaborate with and assist the Safety & Quality Assurance Officer in the development and implementation of a comprehensive laboratories wide Safe Program.

*Collaborate and Assist the Safety and Quality Assurance Officer in the development and implementation of a comprehensive laboratories wide Quality Assurance Program.

*Supported the office of the Assistant Laboratories Director and its activities. Provide backup administrative and managerial leadership for Operations during times requiring the absence of the Assistant Laboratories Director.

Washington State Department of Health, Seattle, WA 2003 – 2005

Public Health Laboratories

Laboratory Technician, Environmental Laboratory Sciences

Performed extraction and testing of shellfish for the detection of Paralytic Shellfish Poisoning by mouse Bioassay for the Washington State Public Health Laboratories PSP Laboratory. Also performed extraction and specimen set up for the testing of Domoic Acid in shellfish by High Performance Liquid Chromatography.

University of Washington Physician’s Network, Factoria, WA 2001 - 2003

Laboratory Technician, X-ray Technician

Education History

2008Master of Business Administration – Strategic Management

Focus study in Operations Management, Strategic Management to include; Lean Management, Six Sigma, Project Management, and Total Quality Management.

Western Governors University, Salt Lake City, UT

2006 Bachelor of Science

Business Management

Western Governors University Salt Lake City, UT

1999 Associate of Science

Military Experience

US Army 1991 – 1999

Non-Commissioned Officer - Medic

Dale S. Ingram

704-***-**** acxvb1@r.postjobfree.com

References

Brian Hiatt

Microbiology Supervisor 206-***-****

Washington State Department of Health acxvb1@r.postjobfree.com

Lain Knowles, MBA

Chief Administrator, Public Health Laboratories 360-***-****

Washington State Department of Health acxvb1@r.postjobfree.com

Robert Soldier

Assistant Laboratory Director 206-***-****

Washington State Department of Health acxvb1@r.postjobfree.com

Jinxin Hu, PhD

Deputy Laboratory Director 425-***-****

Food and Drug Administration acxvb1@r.postjobfree.com

Calley Vandergrift

Microbiologist II, Public Health Laboratories 206-***-****

Washington State Department of Health acxvb1@r.postjobfree.com

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