Profile:

** ***** ********** ** *** Healthcare Industry, 9 of which in a supervisory capacity, 5 years for the number 1 rated hospital in New York, and 6th in the nation with an annual revenue of over $1 billion dollars. Last 3 Years as a call center manager for Teleperformance, Projects include Directv, EFTPS and United Healthcare. Seeking a position in where I can use my years of experience in the Healthcare Industry, with opportunity for advancement.

Experience:

• Daily Lockbox reconciliation. (between Bank, Insurance payors, and Hospitals via Eagle 2000 system)

• Third party and self pay billing for both Inpatient and Outpatient services

• Reconciliation of all receivable

• Payment Posting and adjusting patient accounts

• Daily, Weekly and Monthly reporting of all cash receivables, (via Excel spreadsheet)

• Weekly Staff meetings, with quality reviews to maintain a level of excellence

• Correspondence for patient complaints, and Third party information requests. Such as Medical Records, Itemized bills

• Submit claims for collections, (Outside vendors)

• Medicare, Medicaid and Blue Cross Billing

• Inbound CSR for Directv, Billing, Up Sales, Tech Support, Programming

• Supervise Escalations Desk for EFTPS Tax Paying Systems

• Oversee Daily Inbound Operations for United HealthCare as ACCM

Employment History:

Assistant Call Center Manager October 2015 - Present

Teleperformance, Columbia, South Carolina

• United Healthcare

Supervisor April 2013 - October 2015

Teleperformance, Columbia, South Carolina

• Escalations Specialist for Directv

• Supervisor for EFTPS, Electronic Federal Tax Paying Systems

Customer Service Representative August 2010 - April 2013

Teleperformance, Columbia, South Carolina

• Telephone support for Directv

Supervisor October 2003 – September 2008

N.Y. Presbyterian Hospital, New York, N.Y.

• Cash Posting

• Correspondence

Supervisor February 1989 – June 2003

St. Luke’s/Roosevelt Hospital, New York, N.Y.

• Patient Representative

• Supervisor

Education

ITT-Technical Institute, Columbia, SC MARCH 2010 – March 2012

Associates of Science Degree GPA: 3.7

Information Technology – Computer Network Systems

Graduation Date: June – 2012

DeWitt Clinton High School, Bronx, NY September 1980 – June 1984

• Major: Accounting

• Minor: Mass Media

Skills

Microsoft Word, Microsoft Excel, MS Powerpoint, and Microsoft Access. Proficient with PC and Apple Macintosh.

References Available Upon Request

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