RICK W. EVANS

*** ****** ****

Brantford, Ontario, N3T 0J9

Hm: 519-***-****

Cell: 519-***-****

EMPLOYMENT

Store Manager June 2016 - Present

Rexall PharmaPlus Paris, Ontario

Leader in driving superior customer experience

• Demonstrate outstanding sales, leadership, with energy, enthusiasm, passion and strong communication

Ensure Daily, Monthly and Yearly budgeted sales, gross profit, EBITDA, inventory targets, labour costs, shrink, and controllable store expenses are achieved and surpassed.

Recruitment, training, certification, developing and motivating staff, performance evaluations, disciplinary procedures, and handling union issues where applicable

Health and Wellness product knowledge, merchandising, loss prevention, Health and Safety and exceptional Pharmacy/Patient Care.

Production Manager July 2014 – February 2016

Savers/Value Village Stores Cambridge, Ontario

Ensure store meets Financial targets and key metrics based on operating plan

Lead, direct and supervise the work of supervisors, production and operation staff

H.R. responsibilities - Plan staffing needs by recruiting and training

Address complaints and resolve issues consistent with Company Values, policies and procedures

Protect company assets and information by ensuring safe handling, security and integrity

Promote loss prevention awareness by upholding procedures, being proactive and maintain a safe environment

Deliver a positive customer/donor experience, actively engaging with customer seeking feedback to make improvements

Manage daily item put out condition and volume put out to the sales floor

Manage production workflow efficiencies and standards by conducting quality control checks throughout all production stages

Assistant Store Manager October 2007 – February 2014

Lowe’s Home Improvements Hamilton, Ontario

Responsible for providing superior Customer service, driving sales and margin to align with financial goals

Built Commercial/Contractor Department sales to over 5 million a year

Managed sales increase in Appliances every year

Helped manage Number One Volume and profitable store in Canada six years in a row

Received Customer Focus awards six years straight

Controlled expenses including payroll and other controllable expenses (example Shrink)

Controlled and managed inventory levels throughout the store

Maintained a strong safety awareness program to protect company liabilities and the safety of employees and customers

Determined root causes of customer issues to proactively improve customer service in the future

Developed and mentored direct reports, provided clear, concise and open communication

Administered HR policies and procedures consistently

Territory Manager July 2005 – November 2006

G.E. Shnier Co. Brampton, Ontario

Responsible for maintaining and growing new business by promoting the company and product lines

Conducted on-going product knowledge seminars at dealer level

Built A&D community Sales to 3 million in territory by specifying specialty product lines

Maintained proper notes and reporting to superiors in a timely manner

Conducted job site inspections for installation and complaints

Maintained New Construction Sites with training and support

Hardwood Manager July 2003 – July 2005

Speers Paint and Flooring Oakville, Ontario

Increased Hardwood sales 35% over previous year

Negotiated pricing and programs with vendors

Performed in-store training seminars to staff and consumers

Coordinated builder programs and installations

Maintained and acquired new contract and retail business

Performed all purchasing, invoicing and accounts receivable for department

General Manager September 2002- June 2003

The Wood Floor Shop Toronto/Mississauga, Ontario

Managed day-to-day activities for retail and builder business

Negotiated pricing and programs with vendors

Performed invoicing and accounts receivable for all contracts

Coordinated builder programs and installations

Maintained and acquired new contract and retail business

Accountable for maintaining a perpetual inventory

South Western Ontario Territory Manager February 2001-September 2002

Satin Finish Hardwood Flooring Limited Weston, Ontario

Responsible for managing day-to-day activities of 6 Sales Territories (15 million in sales), while managing own territory

Increased territory sales 40% over $6 million with smaller customer base

Liaised with management in developing new business plans in Architectural and Builder categories

Assisted in the design of Architectural manuals

Conducted job site inspections for installation and complaints

Conducted Product Knowledge training for dealer base monthly

Territory Sales Representative/

National Sales Coordinator November 1994 - February 2001

TORLYS INC. Mississauga, Ontario

Responsible for maintaining customer base and growing new business by promoting the company and product lines

Conducted on-going product knowledge seminars

Complaint handling – ensuring Customer and Consumer are happy

Process logistics throughout Canada – ensured a smooth transition of orders through our system from Call Centre to Shipping to customer locations

Liaised with purchasing department for smooth flow of materials entering our warehouses – both residential and contract materials

Supported Accounts Receivable Department by invoicing the current days shipments – ensuring proper pricing and shipments that had not met minimum shipping requirements

Responsible for growing and maintaining business in new home construction by promoting the company and product lines

Liaised with Purchasing Department to ensure materials were available for time lines of Contract and Builder business

Co-ordinated trucking for outgoing and incoming inventory with Warehouse Supervisor

Professional Courses

NATIONAL WOOD FLOORING ASSOCIATION 1995 – 2002

WHMIS Certified

CPR & First Aid Certified

Power Equipment Certified

EDUCATION

Business Administration April 1988-1989

MOHAWK COLLEGE Hamilton, Ontario

Computer Literacy

Microsoft Office, Mac, Kronos, Salesforce, GoldMine, Saleslogix, ACCPAC, Quick Books Pro

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate