Marshawn Anthony McLeod

*** *********** ***** ******* ** 30024

770-***-**** acxv5c@r.postjobfree.com

PROFESSIONAL EXPERIENCE

COX Enterprises (6/08 – Present)

Atlanta, GA

Senior Virtual Systems Engineer

Serve as a technology owner for ongoing activities related to VMware vSphere 3.x-6.x infrastructure. Evaluate and develop standards and best practices to ensure application & services availability served from a virtual infrastructure. Liaison for engineering team to executive management. Primary virtualization architect responsible for all aspects of virtual/cloud infrastructure including hardware, hypervisor, & business continuity plans for enterprise level applications & geographically separated data center locations.

VMWare vSphere technologies. Vmotion, SDRS, Storage Vmotion, vRealize, Technical lead of virtual disaster recovery methodology technical utilizing a number of technical tools (VMware Site Recovery Manger, Veeam B&R, NetApp SnapVault.

Data Center Systems Analyst for Intel based servers. Deployed, architecture and implementation of HP, Dell, Cisco UCS, Microsoft clustered servers, and VMWare 3.x-5.5 servers, to multiple data centers. Responsible for system images, system maintenance, and troubleshooting both hardware and software related issues.

Serve as a technology owner for ongoing activities related to the Windows Server operating system and server hardware. Evaluate, design and deploy infrastructure systems to establish and enhance Windows Core Services and related components. Evaluate and develop standards and best practices to insure that servers and services are available, extensible and efficient. Liaison between technical team leads, architects, and managers on project scopes, cost and technical design.

COX Enterprises (2/06 – 6/08)

Atlanta, GA

Enterprise Monitoring Engineer

Architect and manage the IT monitoring infrastructure for system availability, system performance, system capacity and application/service level functionality.

Expert knowledge in Microsoft Operations Manager (MOM), HP Open View and OVIS.

Maintains enterprise event management infrastructure and console.

Configures views, rules, and automates tasks associated with distributed systems (database, network, application, web, hardware and OS).

Integrates alerts from various monitoring and diagnostic tools into a single 24x7 enterprise console.

Manages the event management report database and enterprise reporting using SQL Reporting Services.

Works with other departments, locations, divisions, and new projects to deploy monitoring solutions to business systems.

Generates, modifies, and troubleshoots scripts used for monitoring or automating systems recovery.

Responds to all MOM/HP Open View related technical issues and resolve rapidly.

Train, develop, and transfer monitoring knowledge to IT Departments.

Troubleshoot all aspects of MOM/SCOM effectively and understand the product configuration, flow and logging in detail.

Design and maintain documentation and standards for efficient and consistent service delivery.

Provide monitoring requirements on all new systems, applications, databases, and networks being implemented.

Develop alerting and escalation processes, policies and procedures.

Provide trending reports and statistics to management.

Participate in all post mortems as an interface to the Problem Manager.

Functional understanding of Sarbanes-Oxley principals.

Perform most tasks with minimal direction from management. Be flexible and willing to work off-hours.Liaison between architecture, application development, project managers, network infrastructure, server engineering, and support teams. Timely communication of concerns and issues that may affect the production environment, project schedule and/or user acceptance of the developed application to product manager and project manager. Respond to critical events after business hours.

Troubleshoot issues with existing or developed systems, and works with the appropriate resources to resolve them. Adhere to change management and system development lifecycle policies and procedures.

Work with vendors to evaluate products and solutions that might improve or enhance the services provided by the team. Participate in on-call rotation to respond to critical events after business hours.

Modis (08/05 – 11/05)

Phoenix, AZ

APS - Web Infrastructure Administrator Consultant

Primary contact for maintaining/supporting Microsoft Web infrastructure environment, IIS 6.0 on Windows 2003 which included external web presence (Internet), internal web presence (Intranet), and Extranet environments.

Migrated web applications from Windows 2000/IIS 5 to Windows 2003/IIS 6 in a 50 web/application server environment.

Provided technical support for production web applications during prime business hours and on call support in a 24/7 environment.

Installed and configured NLB clustering with Application Center 2000 for data synchronization and content change control procedures.

Migrated FTP environment to new technology centered on IIS 6.

Responsibilities included consolidating COM+ packages and minor code updates to take advantage of .NET framework, ASP, and COM.

Duties included but not limited to all aspects of web application configuration and standardization of Web gardens, application pools, and web/application security concerns.

Increased value to client by providing technical documentation of new Web environment, creating policies, procedures and best practices for new Web instances.

Collaborated with development teams in a consultant capacity around new Web server advantages (IIS 6.0) and possible value adds scenarios.

Alcoa Inc. - North America Data Center (10/00 – 08/05)

Senior Staff Windows System Engineer (06/03 – 08/05)

Provided design, procurement, development, capacity planning, implementation and Tier 3 technical support/troubleshooting in an 24/7 environment of the North America Windows Infrastructure maintained by the Tier 3 Support Operations team, including Active Directory (AD), Active Directory Site & Services, Global Policy Object (GPO), Distributed File System (DFS), Internet Information Server (IIS 5.0 and 6.0), Web Clustering, Microsoft SharePoint Portal Server, Citrix Presentation/Met Frame Servers, and Microsoft Operations Manager 2000/2005 integration.

Primary Technical Escalation resource for North America Data Center Tier Two Operations Staff, responsible for providing root cause analysis for production impacting issues. Technologies included EMC Disk Storage (Symmetrix and Clariion systems) and Veritas NetBackup.

Provide technical development, counsel, mentorship, 24/7 troubleshooting support and training to the North America Data Center Tier 2 Support Operations Center staff for Internet Information Server (IIS 5.0 and 6.0), OR/DR, Windows Clustering, Application Center 2000, Active Directory (AD) OR/DR, and Microsoft Operation Management data analysis, capacity planning, and troubleshooting methodologies. Including troubleshooting of Ethernet connectivity issues.

Perform problem/change ticket reporting and time tracking duties for North America Data Center Tier 3 Support organization.

Provide individual expertise to assist in decisions of Web technology, policy regarding configuration, content deployment, and OR/DR standards, equipment and processes, as well as technology pertaining to the functions provided by the Tier 3 Support Three Operations team.

Responsible for managing server/application maintenance, version control, application publishing verification and feasibility testing, capacity planning for Citrix Application Farm for North American Data Center. Tier 3 troubleshooting support.

Technical Lead for Microsoft Operations Manager, which included providing expert technical application of change management procedure, Microsoft Operations Framework and in developing long-range facilities planning, capital expenditure, and cost savings programs. Also responsible for project plan for implementation, configuration and product life-cycle to North America (1000 Windows Servers). Established best practices, technical documentation of environment, and defined procedures around application usage as well as technical support for platform. Leverage other monitoring solutions to provide multi-tier enterprise wide software/hardware monitoring solution utilizing IBM Director and HP Openview.

Enterprise Windows Systems Monitoring Engineer responsibilities include architecture design, implementation, migration for legacy systems (NetIQ AppManager), and agent deployment processes creation and standardization. Responsible for collaboration among other Enterprise Monitoring Engineer from various platforms to identified opportunities to consolidate or leverage current technologies and drive technical direction for the North America Data Center.

Alcoa Global Monitoring Committee Member - North America Windows Technical representative.

Alcoa Self Assessment Testing / Sarbanes-Oxley 404 Audit Coordinator (01/01 – 08/05)

Functioned as primary resource for Sarbanes-Oxley 404 compliance for North America Data Center Operations organization.

Managed North American Data Center Operations Sarbanes-Oxley 404 team responsible for Gap Analysis, Action Planning, and see through of any needed Remediation affords.

Responsible for the creation and development of processes surrounding the collection and communication of metrics for the North America Data Center organization, including Service Level Agreements.

Key liaison between external third-party auditors and North American Data Center Executive Lead Team.

Identified opportunities for improvement and collaboration among the organization, resulting in the sharing of ideas and processes surrounding change management, as well as guided the implementation of these opportunities and processes improvements.

Provided technical development, counsel, and expertise with Alcoa Self Assessment Testing Tool, STARS TrendTracker

Functioned as key resource for major activities within the area of assignment, (primarily Alcoa Self Assessment Testing / Sarbanes-Oxley 404) for the North America Date Center Operations organization.

Managed Operations Center Compliance Calendar.

Managed Alcoa Self Assessment Testing / Sarbanes-Oxley 404 and Change Management processes for Operations organization.

Windows Engineer Enterprise System Management (10/01 – 06/03)

Solely responsible for all aspects for the North America Data Center Enterprise Windows monitoring product life-cycle, NetIQ AppManager.

Technical Lead for NetIQ AppManager, which included research and process development, enterprise software deployment standards, expert technical application of Vendor best practices, and in developing long-range facilities planning, capital expenditure, and cost savings programs.

Responsible for establishing change control processes, standards creation that adhere to organizational change management guidelines, and technical documentation of the North America Data Center monitoring environment.

Responsible for establishing core techniques for managing NetIQ AppManager solution.

Responsible for establishing OR/DR documentation, processes and standards for North America Data Center monitoring solution.

Responsible for identifying opportunities to increase ROI of monitoring solution through collaboration with the Global Information Systems Application Development Team.

Managed monitoring systems version migration for North America Data Center.

Key asset in the selection and assessment of new monitoring technologies that will support functions provided by the North America Data Center for the UNIX and NT platforms.

Establish, maintain, and shared information with regional and global resources responsible for the design and implementation of monitoring technology used for supporting resources that house business unit sensitive data and technology infrastructures used in major process control implementations.

TekSystems (06/98 – 10/01)

IT Consultant

Web Technology Administrator - Alcoa Inc.

Provided 24/7 technical support for production internet, extranet, and Intranet Company websites.

Responsible for troubleshooting all aspects of HTML, ASP, COM+, WLBS.

Provided support for existing website infrastructure, including management of content distribution and authorization system

Responsible for architecture, implementation, and documentation of highly-available Web environments.

Provided web security, site and web data maintenance, internal user support, disaster recovery testing and documentation, developer support, and business partner website integration in a corporate environment.

Migrate changes in web code and provided QA testing during application migrations.

Responsible for monitoring usage statistics and logs and provide capacity planning based on usage trending and server loads utilizing Web Trends application tool.

Responsible for outlining Web Technology road map for Organization.

Ensured website uptime, stability, and responsiveness.

Responsible for IIS Server installation, configuration, maintenance and application migrations (IIS 4.0 to IIS 5.0).

Sarcom (05/93 – 05/98)

IT Consultant

Windows Administrator – Sony Electronics Incorporated

Responsible for the design, configuration and management of Microsoft Windows servers supporting approx. 400 users.

Responsible for configure and manage a multi master NT 4.0 domain model with numerous resource domains and Internet Information Server 4.0 systems.

Responsible for planning, monitoring, and evaluating the performance of server systems and make recommendations for improvements and upgrades.

Perform problem determination and resolution, also performed operating system upgrades, capacity planning, and performance analysis as it related to day-to-day operations.

Implemented O/S patches as required.

Developed and implemented test plans to verify installation, upgrades or repairs, including back-out plans.

Analyzed and modified system parameters as necessary to configure the O/S and subsystem components.

Reviewed all customer change requests for standards compliance, and operational feasibility.

Migrated Novell 3.2 environment to Windows 4 domain, with over 400 users.

Technology

Operating Systems: Windows Server 2000, Windows Server 2003, Windows Server 2008, Windows Server 2012, Window Server 2012 R2. VMware vSphere 4-6.x

Technologies : VMware vCenter 3.x-5.x, VMware vMotion, VMware vSphere DRS, VMware vSphere HA, VMware vSphere SDRS, VMWare Fault Tolerance, VMware ESX/ESXi Server, VMware vCenter 4-6, vSphere Auto Deploy, Veeam Backup & Replication 6-9 (well versed in all aspects).

Hardware Equipment: HP/Compaq Proliant ML/DL Servers, Dell Power Edge R6xx, R7xx, R8xx, R9xx, Dell Blade M100e Technology, Cisco UCS M1, M2, M3, M4 blade technology. Cisco UCS 5108 AC2 Chassis (UCSB-5108-AC2). Cisco UCS 6248 (UCS –FI-6248UP), Cisco UCS 6296 (UCS-FI-6296), Cisco IOM 2204 (UCS-IOM-2204XP), Cisco IOM 2208 (UCS-IOM-2208XP).

Certifications

ITIL/ITSM

Skills

Microsoft Active Directory, DNS, DHCP, WINS, Microsoft GPO, ITIL/ITSM version three, Microsoft Cluster Services (MSCS 200-2012 R2),VMTurbo.

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