Laurie A Davis

*** **** ***. *********, **** ****2 acxv56@r.postjobfree.com 567-***-****

Key Skills

Benefits and compensation

Staff Training and Development

Organizational Development

Employee orientation

Conflict Resolution

Recruiting and Hiring

Talent Development and Retention

Merger and acquisition

Employment Laws

Human Resource Administration

Management/leadership skills

Job Analysis and development

Interviewing

HR Policy development and retention

Benefits and compensation

Education

Mount Vernon Nazarene University, 2006- 2008

Major: Business Administration, BBA

Graduated 7/2008

Mount Vernon Nazarene University, 2013-2015

Major: Organizational Development, MBA

Graduated 5/2015

Work Experience

Girl Scouts of Ohio Heartland, Mansfield, Ohio 44903

Recruiter - April 2015 to present

Developed recruitment strategies that met anticipated volunteer staffing needs

Plan recruitment events for various schools, attend local fairs, festivals to network with community businesses.

Recruit new girl and adult members to grow sustainable, non-funded membership; ability to generate leads with a high conversion rate to achieve membership goals.

Interview candidates and select prospects with the correct skill set to fit the volunteer role

Communicated duties, compensation to all potential employees.

Used Social media and other Marketing tools to give potential volunteer knowledge

Created Pamphlets Brochures and posters to pass out information about Girl Scouts

InFocision Management Corporation, Mansfield, Ohio 44903

Human Resource Duties-

Review performance with staff members, measure employee performance, provide feedback and coaching.

Ensure all company policies are followed and makes corrections as needed.

Interviewed Communicators for open positions

New Hire Orientation

Attended Job Fairs for recruiting employees

Completed new hire paperwork

Teaching new hires company policy and procedures

Preparing counseling’s and discipline for the communicators.

Responsible for managing over 70 employees

Responsible for 40 hours of In-Class training for new hires

Communicated clearly and directly with communicators concerning performance expectations, productivity, and accountability

Conflict Resolution

Outcomes

Organizational effectives

Change Management

PROSCI

Call Center Management - April 2013- April 2015

Program Supervisor- Sept 2010- April 2013

In Class Trainer- May 2009 – September 2010

Call Center Trainer- July 2008-May 2009

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Make sure programs and systems run smoothly adjusting skills as needed and watch out for potential dialer issues.

Maintain records and write reports to monitor and evaluate program effectiveness

Communicate with account staff to suggest script revisions, update on program status

Monitors communicators and program supervisors to observe their demeanor, accuracy, and conformity to company policy and procedures.

Provide feedback on shift activities and progress at end of shift

Conduct disciplinary actions with communicators not in compliance with company policies.

Work closely with Director and Manager about call center needs.

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Provided direction to communicator’s so customers request are answered in a timely, and knowledgeable manner.

Reviewed ongoing call results and identified communicators needs and deficiencies. Made suggestions to communicators as appropriate, in a positive manner. Making sure new communicator’s performance meets or exceeds company standards.

Addressed call procedures’ problems and communicated to them effectively to newly hired communicators. Made effective/appropriate decisions relative to corrective action as required. I attended to performance problems in a prompt and thorough manner.

Promoted to Program Supervisor

References

Available upon Request

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