Manager Customer Service
Resume:
BRIDGET Y. GILLIAM
CHARLOTTE, NC 28215
acxv2y@r.postjobfree.com
SUMMARY
In search for a position with an established company utilizing my knowledge secretary/reception, insurance analyst, customer relations and mortgage banking with the opportunity for advancement.
Excellent interpersonal skills
Ability to pay attention to detail and creative problem solver
Proficient in Windows XP, Excel, Switchboard, CRT, Transcriber, Microsoft Word and Microsoft Outlook, Profit Maker Software, QuickBooks
PROFESSIONAL EXPERIENCE
Asplundh Tree Experts, Charlotte NC, 12/2010-present
Administrative Assistant
General office duties, including answering 6-line phone system. Also sorting mail and setting up company meetings and training sessions. Assist to the general manager as well as the office manager. Greeting customers and helping employees with such things as payroll, benefits and new hires. Responsible for 10 monthly reports of profit and loss using Microsoft excel and word.
Assistant to over 90 general foremen’s. Order all company drivers’ gas cards. Create monthly company magazine with company employees’ information of new additions to their families, birthdays, weddings, etc. Track and return all GPS speeding and/or vehicle violations for over 400 company drivers. Every Friday email Duke Energy invoicing for over a quarter million dollars to Duke Energy Foresters
Add logos, Charlotte NC, 2/2006 -11/2010
Office Manager/Customer Service
General office duties, including answering 10-line phone system, mail duties, bank deposit, prepared accounts payable and filled customers’ orders by phone or email.
Assisted general manager and greet customers. Handled all customers ‘complaints. Setting up websites for the company’s different high-end customers, shipping and receiving also order all products from different vendors. Enter in purchase order for customers.
Barclays’ American Mortgage Corp., Charlotte NC, 6/1992 – 11/2002
Insurance Processor
Maintained homeowners insurance on portfolios for 300,000 loans to investor specifications. Answered 32-line phone system to assist the switchboard operator created and instructed new classes. Assisted other departments when needed (tax, assumptions, customer services and loan orientation). Promoted to Senior Specialist within the first three months and was recognized as top producer in my department of 47 employees.
BRIDGET Y. GILLIAM
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EDUCATION
East Mecklenburg High School, Charlotte, NC Diploma
Central Piedmont Community College, Charlotte, NC July 1981 - 1982
Urban League Word Processing Training Center, Charlotte, NC Certificate
REFERENCES AVAILABLE UPON REQUEST
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