Objective

To obtain a position where my diverse background of experience in corporate training, employee development, customer service, sales, and operations management will be an asset.

Honors and Achievements

Certified as best trainer for quarter performance (2015)

Certified as super floor support for quarter performance (2015)

Achieved silver rank in TTT program (2013)

Certified as best employee extra mile for quarter performance (2012)

Awarded as best performer team leader for quarter performance (2013)

Skill sets

Motivated professional with an experience in Employee development, Customer Service, Sales

Ability to make a positive impact in any business environment that has been demonstrated by my employee record

Ability to adapt to new and more challenging business roles

Computer software application knowledge to develop training material and manuals

Excellent written and verbal communication skills

Professional Experience

Toppr Nov’15 to Present

Trainer (Product, Soft Skills & Sales)

Planned, created and executed training programs (sales, soft skill and product)

Assisted in developing training material, report formats and manuals

Assisted in creating updates for the betterment and smooth functioning of the process

Worked closely with each department head to create viable training schedules each quarter

Organize, Plan and implement monthly cyclic activities including refresher training monthly tests and call monitoring

Planned and executed training workshops and projects to monitor and groom bottom quartile

Executive training tasks/ assignment on short notice

Handled and tracked sales performance for On job training batch’s

Executed Motivational and fun activities

Assisted and motivated other team mates and helped them to achieve goal

Taken Interviews as per the requirements

Serco Global Services Aug’14 to Oct’15

Trainer (Soft Skills & Product)

Understanding learning and training requirements of different learning groups

Organizing, Planning and implementing monthly cyclic activities including refresher training monthly tests and call monitoring

Liaise with the quality and Ops to identify, screen and execute process improvement plans

Executed training workshops and projects to monitor and groom bottom quartile

Execution of training tasks/ assignment on short notice

Contribution towards process improvement, Evaluation of training impact,pre and post efficacy

Taken interview as per the requirements

Conducted motivational and fun activities

Dombivili International School Aug’13 to July’14

Grade Ast Teacher

Supervised and taught computer subject for class 1 to 8 students

Encouraged students to respect the technology they are given to work with

Injected a sense of purpose into the classroom

Taught across a wide range of courses reflecting the school’s curriculum

Contributed by designing, delivering and future planning and development of school’s IT curriculum

Engaged students fully in their subjects and kept them focused for what they are been taught

Well maintained and organized IT lab

Organized computer exhibition

Admin

Handled admission enquiries, ancillary staff, records, events etc

Conducted monthly soft skill trainings and fun activities for mont & grade teachers

Guided and motivated students with regards to their studies, behavior & goals

Executed plans and methods for development of school’s infrastructure

AFM (OCS Facilities) Jan’13 to Jul’13

Helpdesk/ Operations coordinator

Executing plans and methods to resolve site issues within TAT

Tracking and maintaining records on Enterprise resource planning software

Coordinating with branch manger’s and ensuring that the contract remains with the company for a long run

Managing Health, Safety and Quality Assurance

Handling MIS for all the pan India sites

Initiated Newsletter, tip of the week, incident report, fun activities

Handled MIS

Conducted soft skill training on sites based on the requirements for housekeeping and engineering departments

Sparsh Global Services Jan’11 to Dec’12

Team Coach

Supervised 23 associates

Determined duties and responsibilities of individual in a team

Inspired each team member to perform and produce best

Tracked and managed team performance and progress

Mentored bottom quartile associates to raise expected company’s metrics

Identified, developed and used strengths of the team individual and used the same for the betterment of the process

Implementation of new initiatives and making sure all staff understand

Developed and implemented strategies to maximize service level

Prepared efficiency reports in order to monitor daily production

Assisted call center manager, team manager in daily duties

Executed and implemented strategies for attrition, shrinkage

Assisted for preparing monthly and weekly review decks

Ensured smooth coordination and rapport with clients

Customer service Associate

Handled customer service for high profile magazine process

Made outbound and inbound Calls

Escalation calls and emails handled tactfully

Maintained weekly and Monthly business reports

Educational Qualifications

Degree

Name of College/School

B.COM

Mumbai University

H.S.C

Model College

S.S.C

St Judes High School

Personal Details

Address: 102, b wing, sai hem laxmi tower, near gurudwara, rambaug lane no 4, kalyan - west

Date of Birth: 16th Nov 1992

Contact No: 902-***-****

Email Id: acxux7@r.postjobfree.com

Marital Status: Single

Declaration:

I hereby declare that the above given information are true to the best of my knowledge

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