Geeta Khanna

acxuuh@r.postjobfree.com Cell 639-***-****

Administrative Skills

•Recently updated computer skills in MS Office: Word, Excel, PowerPoint and Outlook

•Accurate keyboarding 30 wpm

•Handled general office duties; manual and electronic filing, data entry, document preparation, mail receiving and distributing, inventory, and payroll

•Excellent telephone etiquette, gained from experience as receptionist and call center specialist

Customer Service

•Deliver excellent customer service; quickly assess customer needs and ensure their satisfaction

•Excellent problem solving skills; work with difficult customers and patiently resolve their issues

•Skilled in providing technical web site support to customers

Personal Attributes

•Reliable, punctual, honest, positive

•Enjoy working in a team environment

•Multilingual – English, Hindi, Punjabi, and Urdu

Work Experience

Telecom Sales Representative

S&P Data Telecommunication, Toronto ON 2016 to present

Making the outbound calls on the behalf of Bell Canada. Explain the details about the products and taking the orders.

Customer Service Representative

Kelly Employment Agency, Toronto ON 2016 (June-July)

Attend the inbound and outbound calls. Tele sales job.

Customer Service Representative 2014 – 2015,

2002 – 2003

Staples Contact Center, Regina SK

Responded to customer calls; completed orders electronically; solved related issues

Telefundraiser 2014 –2014

Canadian Mental Health, Regina SK

Initiated calls; provided information about mental health, requested donations

Overnight Stocker 2014 –2014

Walmart, Regina SK

Organized items on shelves according to bar code; maintained the store according to company policy, prepared the department for the next day

Self Employed

Mehta Coaching Center, India 2004 –2014

Administrative duties, hired staff; prepared contracts, payroll, processed admission forms for students, supervised teachers and other staff of the coaching center

Volunteer Activities

Anchor Person 2014 –2016

FM Radio CJTR (Community Radio)

Present the program; attend to calls during the program; sing upon request

Team Member 2015

Blood.ca

Provided support to organize the premises; educated donors about blood sampling; SWAB (taking the samples and preserving them); assisted with completion of donor forms

Education and Training

S&P Data Communication Dec. 2016

Toronto, ON

E-Chat training

Career Enhancement Program Jan 2016 – May 2016

Saskatchewan Polytechnic, Regina SK

Telesales and Rewards Training

Staples Call Center, Regina SK 2014

Sears Call Center, Regina SK 2003

Certified by IQAS Four Years Bachelor Degree in English + one Year Masters in English 2016

Note: At Staples in Customer Service Department, I used AS400.for placing the order too.

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