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Customer Service Office

Location:
Cairo, Cairo Governorate, Egypt
Salary:
not less than 6800
Posted:
December 11, 2016

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Resume:

LAMYA MOHAMED ABDEL MONEAM

** ********* ****, *** ***** Cairo, Egypt l 012******** l acxusx@r.postjobfree.com

Objectives

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through over than 8 Years’ experience as an office manager, secretary, administrative assistant and office clerk.

Proactive in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction

Accustomed to working in challenging efficiently plan and manage multiple assignments to meet tight deadlines.

Offer advanced computer skills in MS Office Suite and other applications/systems.

Earned a reputation for maintaining a positive attitude and producing high-quality work.

Experience

Schlumberger (Oil & Gas)

April 2008/October 2016

Office Manager, 2009 to October 2016.

Receptionist, April/2008 to 2009.

Organize& supervise all of the administrative activities & managing filing system.

Handling operations pending documents & Liaising with other administrative teams.

Submitting purchase orders on SWPS & following the approvals Process.

Organizing the office layout and maintaining supplies of stationery and equipment.

Translation: Translate documents as requested English and into Arabic.

Handling Airline and Hotels reservations through E- travel system.

Handling Medical Issues (issuing cards, adding members, revising invoice, reimbursements).

Handling the office & workshop Petty Cash & employees expenses.

Arranging meetings for the mangers with the customers.

Organizing Events indoors & outdoors.

Responsible for using the copying machine and Handling its maintenance if any problem occurred.

Receiving all the phone calls & handling messages left to the office.

Supervising the office boy, drivers, cleaning stuff.

Lpt Member (loss prevention team).

Provides supervision of the Facility Management Organization & assist Location Management on the following:

1. Progress and cost tracking reports; Contractor selection for maintenance and running of the facility. In conjunction with Supply Chain, provides advice on preparation of contracts and reviews negotiation of revisions, changes and additions to contractual agreements.

2.Ensures supervision of the facility management services including facility operating systems, maintenance processes, repair and improvement, Coordinates maintenance activities within the various functions and departments to obtain optimum production and utilization of personnel and equipment.

3.Ensure consistent implementation of standards for clean and tidy facilities and supports operations through Site-Base auditing. Coordinate campaigns toward the implementation the standard Professional facility image.

Barclays Bank Egypt

July 2007/March 2008

Customer Service Advisor

Our target is to serve customers giving them the right product and helping them solve any problems.

Education

Modern Academy

2007

Business Administration (Information System).

Grade: Excellent + H.

Bachelor's Degree.

Oruba Language School 2003

Thanwya Amma.

Key Skills

Office Management

Teambuilding & Supervision

Staff Development & Training

Work under Pressure.

Report & Document Preparation

Spreadsheet & Database Creation

Expense Reduction

Records Management

Meetings & Events Planning

Policies & Procedures Manuals

Courses

General English &

Conversation.

Fatigue Management.

First Aid Level One

SIPP (Schlumberger

Injury Prevention Program).

Hazard Identification

Emergency Response Drill

(Fire & Security).

Observation Intervention.

Health & Hygiene.

Personal & Asset Security

Work Station Ergonomic and Task Assessment.

Hobbies

In My Spare Time I enjoy spending time with my family and Friends, I have a Major Interest in Computing &

I regularly go to the Gym to Keep Myself Active & Healthy.

References Furnished Upon Request.



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