Project Manager Management

Terry A. Dexter

*** ******* **. #* acxuq0@r.postjobfree.com

Amherst, NY 14226 716-***-****

www.linkedin.com/in/terrydex

To Whom It May Concern,

I submit the attached Resume and the following items for your consideration.

I have witnessed the Project Management sector transform from what was arguably a technology-centric endeavor into one more affiliated with business-centric enterprises. I not only understand but embrace this new paradigm as consistent with a philosophy developed over the course of a 30 year Information Technology career.

My career and experience introduced me to the Project Management Institute's (PMI) PM Body of Knowledge (PMBOK) 'what'. I have gained a deep appreciation of this standard in order to dovetail with the business oriented 'why' and 'how' on project teams. Thus, I have been responsible for projects ranging from:

Size, Budget & Duration

8 to 24 multi-discipline personnel

$380,000 to $6.0 million

Methodologies

Formal 'Waterfall' to Agile/Scrum methods

Hardware/Software Integration

Functional Areas

Full System/Software Development Life Cycle

Software as a Service (SaaS) and Cloud applications

Health Insurance Portability and Accountability Act (HIPAA)

Computer, Medical/Dental and Telecommunications Research

Insurance Risk Pool and Claims processing

RDBMS business applications (Oracle, SQL Server, Sybase, Informix)

A Project/Program Manager's job is difficult at any time; we must work with multiple organizations and people who have differing perspectives, understanding and goals. To efficiently bridge such disparate groups, we must use ethical, conceptual and analytical skills to effectively lead a successful project. Those skills comprise the very foundation of my career.

I firmly believe you will agree I am a 'Head and Shoulders' candidate for this opening. Please don't take my word for it, here is something Dr. Stephanie Hobson, CEO of Libera, Inc. has to say:

“Terry is a very steady, methodical project manager who is not afraid to make decisions. He has a strong technical background that is especially valuable in a technical environment. His military experience is also evident in the way he approaches his job, and enables him to deliver a project according to the procedures that are in place.”

To that end, I welcome your contact so we may discuss your needs and how I may be of service.

Sincerely;

Terry Dexter

Summary

Having started out as a Software Developer and Systems Engineer, I have seen, and experienced, first-hand the explosive and exiting growth in the Systems/Software/Application sector. From working on a UNIX PWB 7 system running on a DEC PDP 11/45 to running a Linux system on my home laptop computers the rate of progress boggles the mind. I have moved through Software Development, into Software Quality, notably focusing on Software Complexity Metrics such as McCabe Cyclomatics Complexity and Halstead Software Science, to lead development teams into a more process-centric, a 'la Edwards Deming, quality program. From there, it was an easy step into Computer Aided Software Engineering (CASE) and Object Oriented design and development. Software systems also control manage or control other systems such as Avionics, Flight Control, Healthcare/Hospital Information Systems, and telecommunications as well as provide guidance and reporting functionality to business, banking, insurance and traffic control. It is imperative that everyone associated with such systems understand the technology, risks and bottom-line costs to create, implement and maintain these complex entities.

My career since leaving the development/Quality Systems sectors has concentrated on Project Management. I apply my experience, lessons learned and education to successfully lead projects as varied as replacing an antiquated Main Frame based text only system with a modern Graphic User Interface based system to migrating/consolidating whole Data Centers. In such projects, I have worked with Cognitive Design and networking engineers, Java/C#/C++ developers, business stakeholders and sub-contractors in direct report or matrix organizations.

My career has also included business oriented assignments including, but not limited to, writing responses to Request For Proposal(s), writing/reviewing Statement(s) of Work, creating and managing to budgets, gathering and translating Business Functional and Non-Functional Requirements.

The table below shows just a small portion of the technology, processes and methodologies in which my career has taken me:

PMI Project/Program/Portfolio Management

CMMi Process Improvement

SOW, Scope & Risk Management

Oracle, SQL Server RDBMS

Application Software Development

Federal/State Agencies

Oracle, SQL Server, Sybase DBMS

Software Complexity Metrics

Waterfall/Agile/Scrum Project Management

Formal Specification/Design Systems

WBS and Resource Planning

HIPAA/Healthcare/EDI

Asynchronous Computing Systems

Infrastructure/Cloud/SaaS/SOA

UNIX/Linux/Windows

Professional Experience

Utilant, LLC – Buffalo, NY 06/16 – 09/16

Engagement Manager/Project Manager

Assigned to guide a Waterfall based project to configure a Service Oriented Architecture platform for a Property Insurance company which operates in an Agile-like methodology. Created Project Charter, Master Project Schedule and coordinated Business Analysis and Development activities to refine business requirements into more specific technical specifications. Worked with the customer Program and Project personnel to ensure good communication was maintained throughout the project.

Dexter & Associates – Jamestown, NY 08/15 – 01/16

Contract Program/Project Management and Quality Management Consultant

Contracted to provide guidance and assistance to Libera, Inc. in their efforts to create and implement Program Management and Quality Management Offices including, but not limited to:

Establish Project Management Policies, Processes and Procedures to standardize the activities used to produce:

Master Schedules (Gantt, Critical Path, PERT, WBS, Resources & Forecasts, etc.) using Microsoft Project Server,

Management Reporting formats including Communications Plans, Sponsor/Stakeholder reporting, Responsible, Accountable, Support, Consult, Information (RASCI) matrices ;

Manage Project Risk through Risk Avoidance, Planning, Identification and Mitigation;

Project Budgets and Forecasts and manage to those budgets using Earned Value, Actual Values, Cost and Productivity Indices;

Successfully reduce the number of Vocational Rehabilitation (VR) Client rejections (States of New York, Kentucky, Georgia, Washington) from 40% to below 5% by the end of 2015;

Assess and recommend improvements, in accordance with W. Edwards Deming philosophy, in Quality Assurance process flow;

Successfully deliver a SQL Server based Case Management System (CMS) development project for the State of Tennessee (value: $220,000) two (2) weeks ahead of schedule;

Adopt Agile/Scrum methodology for all new and upgrade projects resulting in a 20% reduction in development time and 35% increase in productivity;

Improve communications between Client, PMO and Executive Management resulting in a 10% improvement in Client satisfaction;

Work with Human Resources to establish specific job position descriptions and qualifications;

Design and lead efforts to achieve Capability Maturity Model (CMM) Level 2

Keshav Consulting Services – Raleigh, N.C. 03/14 – 03/15

Contract Project/Program Manager – Electronic Health Records System Implementation Program

Contracted to plan and lead the implementation of a unique, Cloud based Electronic Health Records (EHR) System Upgrade (initial value: $2.5 million with out year expenditures of $750,000 per year) for the University of North Carolina – Chapel Hill School of Dentistry.

Worked in partnership with Clinical Departments, Academic Programs, Business Office and Research Department to derive, objectify and formalize Research, Business, Academic and Clinical functional and non-functional requirements;

Develop Master Project Schedule, Scope, Communications and Risk Management Plans;

Review/Assess existing Business/Clinical processes to ascertain points where the new system would improve process flow to handle approximately $135 million per year;

Coordinate business and specialized needs for Clinical, Educational, Research and Business components to support a patient base averaging 120,000 patients per year;

Coordinate Medicaid/Medicare/Insurance Clearing House access testing;

Review Contract Agreements between the system Vendor and School to reduce initial and out year costs;

Coordinate and assist in documenting and testing Electronic Data Interchange (EDI) interfaces between Clinic(s) and Business operations to Clearing House and Insurance Providers;

Review and coordinate HIPAA/SOC2 compliance certification for Vendor-hosted system;

Review evolving prototypes, conduct Gap Analysis and lead End User Acceptance tests;

Track and Report Project Status to Client Stakeholders.

HCL Americas – Dallas, TX 06/11 – 02/13

Contract Senior Project Manager – Data Center Consolidation Program

Contracted to manage for six (6) independent infrastructure projects (value: $1.6 million) as part of a very large Data Center Consolidation/Upgrade for Oncor Electric Delivery Company;

Develop Master Project Schedules, manage Scope, Risk and Stakeholder Communications, Plans;

Assisted in infrastructure analysis relating to network security and data storage needs;

Track expenses and resource utilization against planned baseline.

Dexter & Associates – Dallas TX 11/08 – 04/11

Contract Project Manager – Law Office Infrastructure Redesign

Contracted to design and implement a secure office network infrastructure;

Elicited and refined Sponsor Business and Functional Requirements;

Developed Master Schedule and Budget;

Coordinated activities between contractors to ensure tasks and resources were aligned per schedule;

Led User Acceptance Testing;

Tracked and maintained schedule, resources and budget and reported on Schedule Progress and Cost Progress Indicators to Client Sponsors.

Spherion Atlantic Partners – Madison WI 03/08 – 11/08

Contract Business Analyst – CUNA Mutual Insurance Outbound Call Management System Upgrade

Elicited and refined Stakeholder Business Requirements;

Worked with Human Engineering Department to design a User Friendly Graphic User Interface (GUI);

Reviewed existing business process flow to identify control points where the new system would improve communications;

Translated Business Requirements into Specific, Measurable, Achievable, Realistic and Testable (SMART) Technical Specifications for Object Oriented development;

Develop a contextual understanding of an Oracle based Claims Processing Flow in order to manage the Customer Claims application development effort;

Led User Acceptance Testing using Risk Pool data to generate Insurance Policy rates and quotes.

Compware – Madison, WI 11/05 – 11/ 07

Contract Program Manager – Wisconsin State Department of Health and Family Services Data Center Consolidation

Contracted to lead team of Wisconsin State Government and Contract personnel in planning very large data center consolidation (value: $3.5 million) effort mandated as part of the Governor's Shared Information Systems (SIS) Initiative;

Develop Project Plan including:

Stakeholder Management,

Communications Plan,

Risk Identification and Mitigation Plan,

Project Charter and Scope,

Resource Allocation,

Budget;

Coordinate with State Government Managers to develop Program/Project Work Breakdown Structures (WBS) as follows:

Identify and confirm the use of approximately 900 applications running on 150 servers and 800 desktop computers.

Validate appropriate licenses were in place

Verify HIPAA grade security processes and procedures were in place and enforced

Develop Use Cases and Business Requirements to ensure Data Center conversion did not adversely affect operations;

Develop Business Continuity Plan to address potential single point of failures;

Design and implementation of a Microsoft .Net domain architecture to replace an existing Novell centric system infrastructure.

Coordinate Agency requirements with new (then) Oracle Business Suite applications

PROFESSIONAL ACCOMPLISHMENTS:

2001 - Presented Disaster Planning Seminar to 300 “C-level” attendees in Sao Paulo, Brazil.

2000 - Wrote 2-part VERITAS White Paper “Responding to the Needs of the Communications Industry”.

1994 – Authored a paper entitled “Software Maintenance vs. Maintaining Software” resulting in an invitation to present the paper and lead a workshop at the October 1995 Quality Assurance Institute’s Manager Conference.

1990 - Co-authored and presented paper entitled “On the Formal Methods for Proving System Correctness of Concurrent Processing Using Asynchronous Communications” at the Fourth International Workshop on Computer Aided Software Engineering, December 5-8, 1990.

1989 - Co-authored the document describing a Formal Language (i.e., a language in which a symbol is interpreted in only one (1) way) used in support of Requirements Elicitation, System/Software Design and Source Code generation. Assisted in developing methodology used to decompose system level requirements into actionable agents.

1988 - Conducted and delivered a comprehensive analysis of three (3) million lines of source code. The analysis, utilizing McCabe and Halstead complexity theories, prevented a customer from releasing un-maintainable and/or un-testable software products. By not releasing this unstable product, the customer saved $3.0 million.

1988 - Thesis “Software Complexity: Inevitable or Preventable?” discussing how software developers cognitively associate new software languages with previously assimilated experience and how that assimilation leads to unnecessary increases in software design complexity.

1986 – Developed a unique method for conducting Software Quality Assurance for the Avionics and Flight Control Systems of the V-22 Osprey Tilt-Rotor aircraft.

1981 - Co-authored a published Johns Hopkins University Applied Physics Laboratory (JHU/APL) concept paper entitled: “Training and Readiness Information Management (TRIM) System”.

Education

Bachelor of Arts – English 1979

Previous PMP Rev 2

PMI Rev 5 Exam preparation underway

U.S. Navy Veteran

Contact this candidate