Chanelia C. Kidd

***** ****** *****, *******, ***** 77082

713-***-**** acxunm@r.postjobfree.com www.linkedin.com/chanelia-kidd/4b/10/b82

EDUCATION

Bachelor of Science in Business Management

Southern Illinois University, College of Business, Carbondale, IL-May 2012

Relevant Coursework: Project Management / Strategic Marketing / Management of Change / Project Leadership

GENERAL OPERATIONS MANAGER

An innovative, people oriented, and results-driven technical leader with over 10 years of experience in both automotive finishes and grocery store industries. Proven ability to successfully build an integrate high performing teams, provide profit driven innovation, lead effective productive programs, and direct cross-functional team achievements. Effective team leader with unique ability to develop and motivate teams to achieve business objectives in a dynamic corporate environment.

AREAS OF EXPERTISE

Organizational Leadership • Problem Solving • Customer Satisfaction • Cost Control • Staff Development • Inventory and Purchasing • Account Management • Profit and Losses Review • Sales• Recruitment

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PROFESSIONAL EXPERIENCE

ROSS STORES DRESS for Less

Store Manager – April 2016 -- Present

Operational responsibility for a multimillion-dollar retail location. Managing and controlling the store’s operations to ensure the company standards and expectations are consistently met for the Atascocita Ross location.

Work Experience:

Responsible for executing customer service programs and Merchandise Presentation programs through Associate training and program supervision.

Supervise and coach all retail associates in providing efficient services at registers, customer service desk, fitting room, sales floor, etc.

Monitors inventory shortage programs in store and monitors programs to ensure compliance.

Responsible for leading annual inventory process including preparation and execution of inventory guidelines.

Responsible for training Associates on Loss Preventions awareness and shortage goals

Analyze and monitor monthly store reports to evaluate controllable expenses and overall store performance.

Address any variance to company standards with appropriate action plan, partnering with District Manager as needed.

Ensures proper scheduling of Associates to meet business objectives.

Recruit, hire, train, and develops Assistant Manager, and non-exempt Associates.

Training and motivation to all associates to reduce turnover utilizing all retention tools and techniques.

Responsible for addressing personnel and performance issues through coaching, verbal and written warnings, progressive discipline and termination when needed.

Maintains adherence to company safety policies and ensures safety for all Associates and customers.

Assists in management of and continuous monitoring of actual expenditures to be within budget.

Controls payroll hours to plan adjusting to current business trends.

Accepts special assignments and projects designated by District Manager.

SHERWIN WILLIAMS ®

Branch Manager, Automotive Finishes – February 2014 – March 2016

Operational responsibility for multimillion-dollar budget for one of the world's largest producers of paints and coatings that provides the sales of coating for large dealerships, commercial fleet, and manufacturing companies in the Pasadena and east Houston areas.

Work Experience:

Responsible for the performance, profit and loss, compliance, people management and communication of the business.

P&L Analysis with respect to sales forecasting and strategic business planning.

Assisting Area Manager and Regional Manager in formulation of forecasts and budgets.

Evaluate all reports daily to create store action plan to drive key performance indicators (KPI’s) to advance results around talent, operations, merchandising, financial and customer aspects of the business.

Cutting down on all excess wastage and expenditures; making sure that all store purchases are made within budget.

Execution of customers’ contract terms, pricing adjustments for all customers, working directly with business owners and purchasing managers.

Develop positive direct relationships with key business contacts.

Provide technical expertise to all customers regarding full scope of vehicle refinishing processes.

Effectively managed inventory turns and store purchases communicating directly with outsider vendors on costs and delivery logistics.

Encourage, drive, support initiatives, innovation and creativity, capitalizing on opportunities to support operational goals and strategies.

Managing any significant issues that may arise and effect the operations of the business.

Company-wide recruiting working alongside Regional Human Resource Manager at University Career Fairs.

Execution of all employee recruitment, interviewing, and hiring of store employees in a timely manner aligning with the company’s goals and objectives.

Set clear goals and expectations for staff members and hold staff accountable for their responsibilities and objectives.

Training and development of all staff members providing necessary discipline and performance feedback.

Provide regular focus coaching sessions with staff members to identify areas of growth and future goals.

Carrying out all annual staff performance appraisals.

Developing and supporting cross functional culture of continuous improvement.

Implementation of business processes and procedures to make operations more efficient.

Coaching and mentoring new candidates in the Sherwin Williams Management Trainee Program.

Ensuring that best practices are followed in safety, legality, and quality of service in adherence to company policy and procedures.

Ability to organize, delegate, prioritize, and meet deadlines to meet and exceed company standards.

CRM management

Loss prevention and shrink control.

Successfully administered monthly safety training to all employees in regards to OSHA LAW.

Assistant Branch Manager, Automotive Finishes – April 2012 – February 2014

Operational responsibility for multimillion-dollar budget for one of the world's largest integrated producers of paints and coatings that provides the sales of coating for large dealerships, commercial fleet, and manufacturing companies in the Columbus, Ohio area. Supervised sales efforts of several accounts and instrumental in growing Columbus, OH sales from $1.1 million to $1.8 million.

Work Experience:

Effectively managed inventory turns and store purchases communicating directly with outsider vendors on costs and delivery logistics resulted in better inventory turns for branch and overall profit growth.

Successfully supported sale’s team totaling 4 outside reps (execution of customers contract terms, pricing adjustments for customers, working directly with business owners and purchasing managers for contract renewal) through the development of annual plans and P&L management.

Established price schedules for all customers while simultaneously supervising margin and continuous P&L Review.

Demonstrated unwavering commitment to customer service adding new customers while maintaining premium service levels with existing accounts.

Assisted store Manager with daily reports and generation of action plans to advance sales and operations.

Successfully implemented new business processes and procedures to execute the day-to-day operations more efficiently.

Successfully trained new Management Trainee candidates adhering to all company provided lesson plans and course work.

Successfully supported Store Manager with all business needs including running of store operations during Manager’s absence and company based needs.

Administered monthly safety training to all employees in regards to OSHA LAW through PowerPoint Presentation.

Worked directly with Training and Development Specialist to create a company mandated virtual lesson on customer service and operational procedures.

SOUTHERN ILLINOIS UNIVERSITY – 2008 – 2012

Student Manager, Campus Dining Services

Operational and leadership responsibilities for Southern Illinois’ Dining Division where it provides dining services for the entire University and the general public throughout Carbondale, Illinois. Instrumental in implementing a new training program that is now mandated by all student employees.

Work Experience:

Assisted in structuring student employee orientation program with focus of providing employees with policy and procedure guidelines which encompassed 300+ student employees.

Successfully conducted on-the-job training classes for 300+ student employees.

Instructed safety and sanitation courses for all student employees adhering to all food and health regulations.

Assisted with development of student employment hand books for the Dining Division.

Supervised scheduling for all student employees following guidelines of University’s policy.

FAIR SHARE FINER FOODS – 2003 – 2007

Part-Time Manager

Operational responsibilities for a multimillion-dollar family owned grocery store business providing foods for Oak Park, IL and Chicago land region.

Work Experience:

Execution of store operations with minimal supervision overlooking 15+ direct reports.

Responsible for $5,000-$20,000 of store’s on-hand cash while managing store cashier’s with transaction related issues.

Demonstrated an unwavering commitment to customer service, gaining relationships with new customers while maintaining premium service levels with existing customers.

Generate store schedule for all part time hourly employees.

Facilitated new store specials to generate more store revenue.

AFFILIATIONS

Sherwin Williams Women Leadership Group

Alpha Kappa Psi Business Fraternity

National Multiple Sclerosis Society

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