Customer Service Sales

Team and result oriented Accountant

HIGHLIGHTS OF QUALIFICATION

Proficient in Microsoft word, Excel, Power point and outlook, Sage 50 and QuickBooks

Experience in the banking industry and customer service rending strong support to teams

Highly organized and results oriented professional with a strong sense of flexibility in adapting to a constantly changing environment

Processed purchase invoices and payments in Simply Accounting

Process Invoices and customer orders quickly and accurately

Contact customers on a regular schedule to ensure timely collections

Possess Accounting & Payroll Diploma - 2016

Language: English, Farsi(Persian)

EDUCATION AND PROFESSIONAL DEVELOPMENT

Accounting 1- Account Receivable, Account payable Sage 50

Payroll compliance Payroll Fundamental 1 Payroll Fundamental 2

Accounting 2 QuickBooks Accounting 3 Sage 300

Accounting & Payroll Related Skills

PCP Certificate –Payroll Compliance Practitioner Certificate 2016

Customer Care training Atelka (Rogers), Montreal, QC 2015

Bachelor of Science

Allameh Tabatabai University, Tehran, Iran 2001

RELATED EXPERIENCE

Accounting, Kelencontent Part time present

Compiled and sorted invoices and entered invoices information, account and visa statement to the excel to prepare them to be entered to the quick book

Conducted cheque reconciliation in excel and Quick Book/process bill payments

Contacted customers on a regular schedule to ensure timely collections

Prepared and maintained paper and electronic accounting files

OTHER PROFESSIONAL EXPERIENCE

Customer Service Representative 2015 Rogers (Atelka campaign) Montreal, Canada

Responded to 45 customer inquiries each day via phone and provided supportive resolutions, resulting in a 20% increase of customer satisfaction

Identified and secured sales opportunities, including plan or phone upgrades

Achieved and exceeded monthly inside sales targets consistently

Solved issues and collected relevant information to address the customer’s request

Provided first level technical troubleshooting for all devices (i.e. changing the voicemail number, replacing or inserting the SIM card/ Memory Cards etc.)

Human Resource

Social Security Fund- Iran 2004 -2013

Identified hiring needs, developed the position descriptions, recruitment plan, organizational chart and other recruitment related documents

Provided current and prospective employees with information on policies, job duties, working conditions, wages, opportunities for promotion and employee benefits

Recorded in-time and out-time of all the employees

Designed & implemented employee’s salary processing scheme for all the employees

Updated employee’s database daily

Released the salary payout and salary slip monthly

Processed and closed periodic payroll, Printed and issued paychecks

Processed direct deposit payments, pay card payments and calculated and deposited payroll taxes

Bank Teller 2002- 2004

Pasargad Bank, Tehran, Iran

Identified opportunities for sales and referrals to increase the company’s profitability

Continually generated sales objectively and exceeded targets every business quarter

Provided a friendly, and professional service to approximately 400 customers per month

Completed financial transactions (deposits, withdrawals, cheques, cash balancing, ordering, bill payments, money orders, transfers and foreign currency exchanges)

Resolved customers complaints and offered solutions

Contact this candidate