OBJECTIVE

To join a company where I can practically apply and contribute what I have learned in my previous work experience and in school, to hone my skills in both of the operation and administration section, put them in good use and become a valuable asset of the company.

EDUCATIONAL ATTAINMENT

Certificate in Hotel & Tourism September 1992 to June 1994

Afro Arab Academy Alexandria

Alexandria, Egypt

WORK EXPERIENCE

Food & Beverage Waiter May 2013 to Present

ArabianPark Hotel

Dubai, United Arab Emirates

Duties and Responsibilities:

Ensuring the quality of food and beverage that is or are being served to the customers.

Maximizing seating capacity of the whole restaurant.

Answering guest needs and requests.

Handling minor guest complaints.

Head Waiter May 2011 to December 2011

Qatar Gas Company

Ras Laffan, Qatar

Duties and Responsibilities:

To ensure the quality food and beverage product to guest and in the development of food and beverage products and services. Additionally, I answer guest requests and resolve guest problems.

Projecting a pleasant and positive professional image to all contacts at all times.

Managing cultural needs and expectations of guests.

Up-selling, suggestive selling and identifying of additional revenue opportunities.

Maintaining and adhering to billing policies and procedures.

Punctual attendance to each shift.

Maintain positive teamwork at all times.

Accurate and timely delivery of orders to guests.

Assisting the managers in training new team members.

Patient Meal Supervisor January 2008 to September 2010

Saudi Military Hospital

Riyadh, Kingdom Of Saudi Arabia

Duties and Responsibilities:

To ensure the quality of meals that are being provided to our patients are safe and in compliance with HACCP policies and procedures.

Constantly checking of staff grooming to project a pleasant and positive professional image.

Conducting of weekly training regarding job knowledge.

Finalizing and consolidating of all the patient meal tracking records.

Coordinating to the kitchen regarding food and beverage preparation request of the doctors for each and every patients.

Captain Waiter January 2007 to December 2008

Elbaron Resort

Sharmelshikh, Egypt

Duties and Responsibilities:

To ensure the quality of services that are being provided to our guest is at its maximum.

Constantly checking of staff grooming to project a pleasant and positive professional image.

Conducting of weekly training regarding job knowledge.

Monitoring the suggestive selling and up selling skills of all the staff to gain more profit.

Finalizing and consolidating of all the F&B tracking records.

Coordinating to the kitchen regarding guest food and beverage preparation request.

Handling of guest complains.

Interacting to the guests to ensure that their demands, requests or concerns are being attended to or being addressed.

CERTIFICATIONS AND TRAINING

H.A.C.C.P. – Basic Food Hygiene

Food Safety Qatar Gas Company

Fire Safety Qatar Gas company

PERSONAL INFORMATION

Date of Birth : August 18, 1975 Religion: Islam

Nationality : Egyptian Civil Status Single

Age : 37 Height: 5’ 11”

REFERENCES:

Available upon request.

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