215-***-****/ acxufx@r.postjobfree.com

Jessica Geovanna Jardine

Objective

Bilingual (Spanish), creative and reliable office administrative professional, with 4+ years experience providing executive level support along with outstanding customer service.

Professional Accomplishments

Management Support:

Ensure smooth operations by supporting executive team.

Travel Planning:

Booked heavy domestic and international travel for department of 20.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Administration:

Answered multiple phone lines, transferred calls to corresponding departments, filed client records and billed accordingly.

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Skill Highlights:

Travel administration Problem resolution

Travel Booking/Planning Project planning

Administrative operations Microsoft Office skills

Business correspondence QuickBooks

Typing 85 WPM Customer Service

Employment History

01/2016 - Current

03/2011 - 03/2015

Online Business Operator

Travel Agent- Independent Contractor

DivineSistar.com

Cruises and Tours Unlimited, Jacksonville, Florida

11/2009 - 09/2010

Front Desk Concierge

Metropole Hotel Apartments, Miami Beach, Florida

01/2006 - 02/2007

Office Manager

Sunset Realty & Partners LLC,

Las Vegas, Nevada

10/1995 – 9/2005

06/1991 - 10/1995

Flight Attendant

Admin Specialist USAF Airmen

United Airlines

Chicago, IL

US Airforce Commissary Div, Vandenberg AFB, California

Education

BA Psychology

Business Administration & Information Technology Associate

Hospitality and Tourism Management Certificate

Argosy University

Los Angeles, CA

American Business & Technology University, St.Joseph, MO

Florida International University, Miami, Florida

References

References are available on request.

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