Customer Service Engineer

CURRICULUM VITAE

Personal Data:

Name:

First Name:

Ahmad SAFI

Nationality:

Palestinian/ Turkish/U.S

Date of Birth:

May 20th, 1971

Place of Birth:

Palestine

Marital Status:

Married

Children:

Telephone :

Email:

3

0097- 059*-**-**-** ************@*****.***/*********@*****.***

Objective:

Seeking a Consultancy/Engineering position where I can utilize my experience and knowledge and further develop them.

CAREER PROFILE:

1.Creative with effective interpersonal skills and organizational abilities.

2.Excellent coordinating, planning and problem solving abilities.

3.Ability to work under pressure and in time-sensitive and fast-paced environments.

4.Experienced at streamlining systems and operations to enhance productivity.

EXPERIENCE:

1.2016: Consultant AGohe INC 560001 Hedge wood court Granger, Indiana, 46635

Turning a money losing business into an excellent money making business using all kinds of productive procedures and techniques; cost effective, inventory management, accounting, customer service, business professional image and redecorating a large size truck stop. This added value to the business and it was finally sold for 25% more than the previous offer (challenging task).

2.2013-2015: Rush Hour Foods, 12517 McKinley Ave-Mishawaka, Indiana:

Part Owner & Manager of fuel station and restaurant.

Team Leader of the operations

Giving great customer service & quality products.

3.2007-2013: Nabali Investment Group, Ramallah – Palestine:

Manage the operations of the Nabali financial Institution, part owner.

In charge of the financial services, check cashing, wire transfers, lending, balance sheets and feasibility studies for financial investment.

4.2002-2007 Nabali Investment Group, Ramallah –Palestine:

Truck Stop Gas Station:

Part Owner & Manager: providing the best customer service to clients while managing the staff in order to ensure providing on time and quality service.

5.1998-2002 CAESAR Medical Inc., Durham,N.C

Industrial Engineer:

1.Designed and implemented effective production processes.

2.Created a database to monitor the validation and calibration of all production equipment.

3.Responsible for increasing productivity through combined work steps, removing non-value added tasks, adding automation and the development of effective work practices.

4.Performed time studies on production equipment to successfully establish production bottlenecks.

5.Monitored equipment downtime and implemented corrective action procedures.

6.Developed a set of guidelines to reduce costs in the division through value improvement programs.

6.1996-1998 Bannerman Hill Industries Boston MA

Associate Industrial Engineer

1.Monitored equipment utilization and machine downtime with responsibility to implement corrective and preventive actions.

2.Tracked yield loss per machine deviation and coordinated yield improvement groups to gain a 6% yield improvement.

3.Performed equipment installation check and validations on new equipment.

4.Created an effective filing system to maintain equipment validation data and calibration data.

5.Assisted the technical and non-technical staff with equipment utilization and maintenance.

7.7. 1995-1996 South Park Industrial, Columbus, OH

GRADUATE Engineer

1.Created installation checklists for new production equipment.

2.Assisted with the validation and grading of the equipment.

3.Monitored machine utilization and provided detailed bi-monthly reports on machine downtime.

4.Trouble – shooting activities, which included regular performance checks yield fallout to determine and rectify errors.

Education:

Ohio State University – Columbus, Ohio USA

B.S. in Industrial and Systems Engineering 1996

Languages:

Mother tongue Arabic

Fluent English

Basic knowledge German.

Recommendations:

Furnished upon request.

Contact this candidate