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Customer Service Manager

Location:
Taylor, MI, 48180
Posted:
December 10, 2016

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Resume:

acxud5@r.postjobfree.com **** Cornell St. Taylor, Michigan 313-***-****

Candace Lee

SUMMARY

Motivated senior manager successful at managing customs compliance, inventory control, customer service, and transportation logistics. Excellent problem solving and interpersonal skills. Expertise on developing and implementing process controls and quality improvements initiatives that reduces costs increase company revenue. HIGHLIGHTS

Inventory tracking Decisive

Shipment consolidations planning Inventory control

Budget management LTL knowledge

Global logistics Reverse logistics

Vendor management Warehouse and fulfillment

Ground and transportation Result – oriented

Automotive logistics and procedures knowledge Import and export

3PL knowledge Rate negotiations

Work well independently Logistics network analysis

Customer service-oriented Strategic planner

ACCOMPLISHMENTS

Lowered transportation network cost by 15% by reducing route frequency and consolidating routes under 50% utilization.

Reduced freight cost by 10% by optimizing backhaul schedules and negotiating carrier rates.

Reduced customer cost by creating a tracking system to hold suppliers responsible for transportation cost if freight was shipped outside of the routing parameters. 1.3 million dollars was recovered in the 1s t quarter using this method.

Increased the on-time deliveries by 20% by tracking routes using Ryder’s in house system LMS the first year with Detroit Diesel Corporation.

RYDER SYSTEM - Novi, MI

(Onsite at GM/DDC Plants) 100% Travel

CUSTOMER LOGISTICS MANAGER June 2006 – December 2014

Trained our onsite General Motor team on tracking inventory via daily cycle counts.

Updating GM (General Motors) in house system with current counts.

Reconciling MGO A/C (Material Global Optimization) when a gain or loss was taken.

Acted as a liaison between logistics, carriers and customer.

Resolved problems for customers, warehouse and carriers.

Reviewed new customer orders and requests and manually entered data into a centralized database.

Negotiated contracts with outside providers to minimize cost to the company and customer.

Oversaw scheduling for the day to day activities of 10 to 15 transportation employees.

Defined appropriate metrics and measurements to drive results.

Manually created shipments, assigned carriers and dispatched shipments.

Synthesized project findings into actionable recommendations with demonstrable effects on business performance.

Created training material to train new hires on Powertrain, Assembly, and Stamping plants.

Led my team through 5 major launches for GM using Master.dot and PFEP

Conduct conference calls with carrier to discuss of their scores and KPI for quarterly improvements.

Managed the OMC call center, trained and mentored 4-6 data clerks using KPI’s updated in Microsoft access. RANDSTAD - Livonia, MI

MATERIAL FOLLOW UP COORDINATOR N ovember 2002 – June 2006

(Temporary Assignment /Full-Time with Ryder/GM)

Managed production parts and routes suppliers.

Responsible for updating and reconciling MGO-A loss and gain.

Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisor.

Orchestrated all unplanned shipments air and ground. Tracked and broadcast all transportation activities on 2n d shift.

TNT Logistics - Brownstown, MI

DISPATCHER SUPERVISOR August 2000 October 2002

(Temporary Assignment, Completed)

Supervised 25 UAW drivers created routes delegated daily assignments. Approved over time and weekly hours. Submitted time cards to payroll.

Conducted time studies on dedicated route assignments.

Oversaw 2n d

shift operation 8 employees.

Updated routing information and reviewed bill of lading to assure paperwork was accurate.

Performed live load audits on international and domestics routes. . EDUCATION

Associate Degree – Business Management Baker College – Allen Park, MI ( 2 012 Dean's List GPA 3.1

SOFTWARE

Ryder In-House LMS General Motors Logistics Management System Material Global Optimization Software

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