Food Beverage Banquet Manager

Growth-oriented and well-qualified professional offering several years of

experience in business operations management, staff administration, and

revenue generation within hospitality/ food service industry combined with

exceptional quality of customer satisfaction. Exemplifies institutional,

hotel, and restaurant culinary skills to include large quantity production.

Possesses the ability to effectively supervise and train cross-functional

staff. Committed to guaranteeing the integrity of production and

distribution operations, while maintaining productivity levels, reducing

costs, and driving revenue. Areas of expertise includes:

Customer Service Human Resource Sales Management

Communication Skills Revenue Maximization Leadership

Time Management Inventory Control Administrative Abilities

Professional Experience

Hilton Oceanwalk village, daytona beach FL

Director of Banquets June 2016-November

2016

. Director of banquet operations overseeing a staff of 80 employees in

a hotel with 65,000 square feet of functional banquet space.

. Manage groups and promote sales with a cohesive tie to the director of

sales to insure flawless events for groups ranging from 10- 2,000.

. Responsible for meeting expectations of labor, food cost, and alcohol

costs for multi- million dollar banquet operation.

. Responsible for payroll of all of food and beverage, from outlets to

banquets to purchasing department. Required to separate departments

through Ultipro to balance payroll vs. labor cost throughout the F&B

in hotel.

Big City Catering- Orlando, FL

Operations Manager 2009-2016

. Manage catering operations and a staff of 40 employees for social

functions at several off-site locations.

. Work directly with various sales managers and vendors to insure

flawless execution of events

. Deal directly with meeting/wedding planners with high expectations to

guarantee a perfect guest experience

. On call server with company since 2009 with experience bartending,

serving, and event set up for events ranging from 50-500 guests.

Renaissance Orlando Airport Hotel- Orlando, FL

Banquet Manager 2011-2016

. Manage Banquet department and staff of 60 employees for high end

Marriott Renaissance Hotel.

. Work directly with Catering Sales Team to promote business and growth.

. Responsible for ordering and maintenance of all equipment.

. Oversee more than 20,000 square feet of banquet space and two VIP

lounges

Americrown Service Corporation-Daytona Beach, FL

Catering Supervisor/Restaurant General Manager 2009-2011

. Supervised high-end events across the country for multi-million dollar

banquet department.

. Helped maintain inventory control in multiple locations for mobile

operation.

. Opening General Manager for fast paced restaurant. The first of its

kind for this corporation.

. Involved in all aspects of restaurant's grand opening, from the

ordering of equipment to the daily management and operation of the

venue.

Universal Studios -Orlando, FL

Banquet Captain/Assistant Catering Manager 1998-2009

. Managed inventory control for $30M+ catering operation.

. Served as manager with full accountability for TSAT (Team Member

Satisfaction) of staff consisting of more than 250 members.

. Ordered and handled equipment in order to maintain business.

. Facilitated multiple types of events, from VIP plated meals for 10-

2,000 guests, to buffet and bar set up for park exclusive events up to

20,000 guests.

. Produced pull sheets, table diagrams, and maps for events on a daily

basis

Education

Associate's Degree in General Studies Business Studies

Valencia Community College -Orlando, FL: 1993

Professional Training and Certification

Completed Universal Orlando's Management classes

T.I.P.S. Certified

Safe Food Systems Certified

Trained on DELPHI, Micros, Ultipro, CI/TY, Stromberg, E-time, and PMS

Awards and Honors

Universal Orlando

< Revenue Operations Quarterly Excellence in Leadership Award: 2006

< Segmented Sales Partnership Award (Cross department award): 2008

< 2-time Employee of the Month: 2000 and 2006

Renaissance Orlando Airport Hotel

< 4-time Manager of the Quarter: 2011, 2013, 2014, and 2015

< Best of the Best Award winner for JHM Hotels- Top Banquet Manager

Corporate Wide: 2014

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