charles evans

*** ***** ***** ****** ****, ***W Phone: 415-***-****

San Francisco, CA 94117 Email: charlesnevanssf @gmail.com

Manager HR Training and Development

Top performing and award winning Manager of Training and Development with exceptional project management, analytical, and cross functional team management skills and an extensive HR and Administration background. Adept at developing, managing, and executing effective global corporate education training programs that improve personnel productivity, accelerate employee development, and deliver significant cost savings. Expert at developing high impact client training materials for global markets, serving multiple industries, and leading to optimal customer success. Heavily invested in professional development with a Masters in Organizational Development.

Areas of Expertise

HR Policy and Administration

Healthcare

Strategic Planning/Analysis/Execution

Client Success

Global Program Development

Training Program Development

Program and Project Management

Analytics

Innovation

Leadership Competency Models

Training Program Delivery

Instructional design

Team Leadership

Microsoft Suite

Learning Management Systems

Professional Experience

SATELLITE HEALTHCARE, San Francisco, CA 4/2010 –

Manager, Training and Development

Introduced the first company training function to focus on the management development needs of Clinical Managers which significantly enhanced their skills and contribution to the company

Facilitated creation of leadership competency model which was used as the key measurement in performance reviews to evaluate managers and became the foundation for all management curriculum.

Develop and facilitate training to support the leadership competency model through classroom and virtual webinars.

Conceptualized, orchestrated, and project managed the implementation of a Learning Management system portal which provided significant cost benefits to the organization by fundamentally changing the way organizational training was disseminated, employee profile data was collected, and individual personnel training requirements were identified, tracked, and successfully fulfilled.

Introduced a comprehensive training approach that was highly rated on all end-user assessments and that accurately mirrored the new environment by using webinars, Train the Trainer, and innovative end user programs.

Spearheaded the creation, delivery, and management of the first company-wide employee engagement survey which provided valuable analytics on employee issues at the corporate level, facilitated the development of targeted career development and coaching programs, and prompted over an 80% participation rate because of continued successful results for the organization.

Enhanced the organizational performance reviews process by providing training on writing and delivering reviews, introducing an automated performance review software to accelerate the process, and continuously improving the system to be more user friendly.

Created and designed company’s first company wide recognition program with external partner that measurably improved employee engagement by facilitating peer as well as manager recognition resulting in over 60% of employees receiving a recognition award each year for contributions to the company’s mission and values.

Led successful program re-design of new employee orientation which provided a valuable motivational and inspirational introduction to the company by expanding its focus beyond human resources and operational topics to include greater emphasis on the mission, values vision, and business direction of the organization.

WILSON LEARNING CORPORATION, San Francisco, CA 9/1998 – 4/2009

Senior Project Manager/ Senior Consultant, Worldwide Product Development

Led the curriculum development for the creation/revision of worldwide training programs for an international HR development company including the modification of all major revenue-producing products.

Highly successful program revisions in the areas of sales, leadership, negotiation, and personal effectiveness resulted in a 25-40% revenue increase for each program.

Orchestrated and introduced process improvements that enhanced the productivity of the global project/input teams in all areas including project planning and budgeting/monitoring, research (data collection, competition, and literature review), instructional design, testing, and implementation for program revisions and new products.

Managed and contributed to curriculum customization projects for customers in high tech, pharmaceutical and telecommunications as well as other industries which resulted in increased revenue and customer success.

Project managed the design and accelerated the development of training and marketing materials for all programs including all participant and leader materials, video, e-learning and electronic support tools by capably directing and balancing resource teams that included instructional designers, video, graphics and editors/proofreaders.

Trained sales people and facilitators globally on company offerings and collaborated with team members to create an innovative coaching service to sell to clients.

Provided comprehensive program management services to facilitate the delivery of 2 annual company meetings attended by hundreds of associates globally.

Recognized by Senior Management as an "Outstanding Contributor" in 2006 by managing the update of the company’s premier revenue generating product that was well received by the global sales force and key clients.

certifications and Training

Wilson Learning Corporation Social Styles (classroom and e-delivered versions), The Counselor Salesperson, Negotiating to Yes, Leading for Performance, The Leader Manager, Counselor Prospecting and others.

Achieve Global Master Trainer (classroom and virtual classroom)

Blessing White Master Trainer for Managing Personal Growth and Helping Others Succeed

Franklin Covey Five Choices, Seven Habits of Highly Effective People (classroom and virtual classroom)

Vital Smarts Crucial Conversations, Crucial Accountability

Barnes and Conti Master Trainer for Exercising Influence

Myers Briggs Type Indicator certification

ESL Instructor at Harvard University and as French Government Teaching Assistant in Paris, France

Secondary School credential- English and French

Industry recognized achievements

Won Training Magazine's "Outstanding Training Management" award and Office Club's Chairman Award

Integral part of the design team that developed “Exercising Influence” which is now used by major corporations worldwide

Education

Master of Arts in Organizational Development, Fielding Institute, Santa Barbara, CA

Master of Arts in English/Education,University of California - Berkeley, Berkeley, CA

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